Banner for Transamerica
Transamerica logo
Visit website

TransamericaReviews 

1,458
•
TrustScore 4.5 out of 5

4.5

Non-Bank Financial Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,056 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, professionalism, and helpfulness, making interactions pleasant and easy to understand. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, clear in their communication, and efficient in addressing concerns. The overall service is described as excellent, with processes being timely, precise, and leading to a smooth user experience. However, some customers also noted issues with response times, mentioning that simple tasks sometimes required repeated calls or that they struggled to get answers to their questions. A few other people also felt that customer service was poor, citing difficulties with communication and unresolved issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many praising representatives for being helpful,... See more

Service

Reviewers highlight positive aspects of service, with many praising the promptness and helpfulness of... See more

Response time

Consumers find response times to be ambiguous, with many reporting positive experiences where their requests... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been paying a loan by mail. Recently one was returned undeliverable by post office supposedly wrong P O Box. I called to find out why. Representative was very patient with me because I did no... See more

Company replied

Rated 5 out of 5 stars

Finally the partial surrender that I requested was credited to my account. It took quite sometime as I have to call several times to submit the application and to know the process. Made follow ups an... See more

Company replied

Rated 5 out of 5 stars

The rep on the phone knew exactly what I was requesting and about my concerns from the previous experiences and this time, everything was very smooth and no delay. I am very happy there are humans wh... See more

Company replied

Rated 5 out of 5 stars

They where very professional and friendly to me. When I couldn't understand the information, they explained it so I could grab the meaning. They took their time so I knew what they where talking... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. Insurance Company
  3. Investment Company
  4. Retirement Scheme Provider
  5. Term Life Insurance Provider Company

About Transamerica

Written by the company

Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.

Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.

Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.

But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,458)

974 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The customer service rep was…

The customer service rep was knowledgable, patient with me, and helpful! I wrote his name on the survey that was sent to me after he assisted me, but I cannot be sure now-- I think his name was ERIC.
Also, I cannot recall the date we spoke, but was on or around May 6, I think.
Thank you!

6 May 2026
Transamerica logo

Reply from Transamerica

We appreciate the feedback- thank you for sharing!

Rated 5 out of 5 stars

The RMD process was simple and…

The RMD process was simple and straightforward. The paperwork and check was issued in less that two weeks. The personnel that I talked to were very courteous and friendly.

28 April 2026
Transamerica logo

Reply from Transamerica

Great to hear- we appreciate the feedback. Thank you for sharing!

Rated 5 out of 5 stars

At first inquiring about my retirement…

At first inquiring about my retirement due to medical reasons I was extremely frustrated. I was not getting answers to my questions. I eventually spoke with a kind gentleman that walked me through everything and was able sign everything electronically. so I was all set until my employer gave your my separation date information. I used the app and website quite often and was very helpful in getting info i was searching for. Thank you!

1 March 2026
Transamerica logo

Reply from Transamerica

Great to hear-and glad you were able to get this resolved. Thank you for sharing!

Rated 1 out of 5 stars

The issue has not been resolved

The issue has not been resolved. The rep said that he would check on into the situation and get back to me by the end of the same week. I still have not heard back from Transamerica regarding funds that were deducted from my paycheck at my prior employer and which have not been applied or invested into my 401k account during the month of February 2026 and possibly the first week of March 2026.

21 May 2026
Transamerica logo

Reply from Transamerica

We appreciate the feedback and would encourage you to reach back out to inquire as to the resolution. Funds are not actually deducted by Transamerica- they are deducted by the employer and sent to us to administer.

Rated 5 out of 5 stars

Breath of fresh air

The customer service rep was a breath of fresh air in this age of not caring. Had 401K rollover issues and the issue was handled swiftly without attitude and professionally.

8 April 2026
Transamerica logo

Reply from Transamerica

Great to hear- thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look