Unhinged customer service, paranoid account bans, and zero respect for paying users
I was a loyal, day-one paying subscriber to the Tonnage app. I used it strictly for its intended purpose to track my own training blocks, paid for coaching features, and actively recommended it to family and friends.
Out of nowhere, my account was permanently locked. When I reached out to support, instead of resolving the issue, they subjected me to a paranoid interrogation survey that made me feel like a criminal. When I asked why this was happening, they explicitly responded:
"I am asking questions I already have answers for. It was a test for individuals and necessary corporate due diligence. It is not an interrogation."
They followed up with:
"I am not here to tell you why you are losing access. You are here to tell me why I should continue granting it."
When I posted a factual warning about this experience on their Instagram page, they immediately blocked my account to hide the feedback from other users.
This is run with an unbelievable level of arrogance and zero professional customer service. Be extremely careful relying on this app for your training logs, your data and paid access can be wiped overnight on a power-tripping developer's whim.