I had an excellent experience with them. They managed to save me a significant amount of money compared to other options, which was already a great start. What really stood out, though, was their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent first experience using TrainSplit. Choices and prices with the associated train changes were clearly presented. I loved the clearly laid out itinerary which was really useful. I ended u... See more
Company replied
Booked a return ticket from Newport South Wales to Basildon Essex - which consisted of multiple changes per journey. I was running late for my outbound journey due to work commitments. Although... See more
Company replied
Excellent customer service from TrainSplit. Quick and responsive. I emailed them to find out the best way to sort out our booking when we had to change plans following an accident. Joe replied and a... See more
Company replied
Company details
Written by the company
Trainsplit.com is dedicated to saving you money on train tickets. By simply splitting your train journey across two or more train tickets, you can save money on your next trip. Thousands of people are now enjoying affordable train travel thanks to TrainSplit.
Contact info
Raileasy, 10 Station Parade, E11 1QF, London, United Kingdom
- customer.support@trainsplit.com
- trainsplit.com
4.7
Excellent
990 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great train ticket bookings website
My favourite place for train ticket bookings. Competitive prices. Straightforward to book. Their customer service support is excellent and in my opinion unrivalled . I have booked with them many times over the years and have come to rely on them - thank you
5 July 2025
Unprompted review
Reply from Trainsplit
We're overjoyed to learn of your wonderful experiences with us. Thank you for your 5* review and positive feedback! ~ Jonathan
Absolutely phenomenal customer service
Absolutely phenomenal customer service. I had a question about why I couldn't book the ticket I wanted, and got a very quick but detailed response explaining exactly what the problem was - and on a weekend too!
Customer service like this is an extreme rarity these days!
5 July 2025
Unprompted review
Reply from Trainsplit
We're thrilled to learn that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Always an excellent service
Always an excellent service for speed of booking and great prices. Website easy to use and very straightforward.
Had a recent problem with booking the wrong dates and when reported this on-line, their team got onto it immediately and Jonathan arranged everything without delay-a great example of a FIRST CLASS customer service operation.
Betty & Peter
4 July 2025
Unprompted review
Reply from Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Replied to my query promptly
Replied to my query promptly and when I apologised for a mistake on my part it was received very graciously.
3 July 2025
Unprompted review
Reply from Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
Great customer service
Useful app. Great customer service - I had to change my plans and they responded quickly and refunded my tickets.
2 July 2025
Unprompted review
Reply from Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Quick and efficient answer to enquiry…
Quick and efficient answer to enquiry and the follow-up refund
1 July 2025
Unprompted review
Reply from Trainsplit
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Tony
Reply from Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Incredibly quick refund arranged
Incredibly quick refund arranged, simple process, very clear and easy. And nice real human being interaction via email. Best in class!!
26 June 2025
Unprompted review
Reply from Trainsplit
We're delighted to hear that you had such a great experience with us. Thank you for your 5* review! ~ Jonathan
Trainsplit - positive review.
very intuitive site, so easy to use and so clear too. Excellent and £14 cheaper than Trainline!
25 June 2025
Unprompted review
Reply from Trainsplit
Thank you so much for your 5* review and positive feedback - we really appreciate it! ~ Jonathan
Nightmare booking
I was having a nightmare booking myself & 4 others train tickets for an event in London.
Booked first 2 tickets on the wrong date & even month, rebooked those 2 tickets + 3 more tickets, only to be informed the following day the event was moved by a day.
I was pulling my hair out, I emailed Trainsplit customer relations trying my best to explain the proverbial hole I had dug myself into, whilst trying not to look like a total idiot (not sure that
worked ;-) ).
They were very helpful & efficient in explaining what exactly I needed to do, so they could help me with the different category refunds, minus admin charge for each ticket booking, which was happy to pay to have sorted this ticket shambles out.
Thanks very much to all staff that helped resolve this issue.
20 June 2025
Unprompted review
Reply from Trainsplit
We're overjoyed to learn you had such a wonderful experience with us. Thank you for your 5* review and positive feedback! ~ Jonathan
Great customer service
Great customer service. The team are always so quick to respond to queries and are really helpful. Very prompt refunds. Definitely to be recommended.
20 June 2025
Unprompted review
Reply from Trainsplit
Your kind words have made our day. Thank you for your 5* review and for choosing us. ~ Jonathan
Amazing customer service
Amazing customer service, I got an auto email immediately but then a real one - from a real person (Adam) just a few minutes later. He suggested what the problem was and what I needed to do, which worked! If only other online providers had customer service as fast and efficient as this, the world would be a better place!
19 June 2025
Unprompted review
Reply from Trainsplit
We're delighted to learn of your fantastic experience with us. Thank you for your 5* review! ~ Jonathan
I have been using Trainsplit app for…
I have been using Trainsplit app for quite some months now and I would like to ALERT everyone that this app probably stores your search and revise the pricing ie increase it.
Just now, a ticket I was looking for tomorrow was showing me for £147 so I thought to change it to a later date which didn't make a difference so I looked at for tomorrow again. Astonishingly, the price now is showing me £252. Bloody hell, I would rather buy from the train company at a cheaper price now.
MY RESPONSE TO THEIR COMMENT
I'm a regular customer of Train Split so please STOP making silly excuses. I challenge you will find numerous bookings with the email you received with this review. However, I do find your response very dishonest and unprofessional.
Very importantly, in your second unprofessional response, you should apologise to call me a spam reviewer at first place. But you deleted your first raponse knowing your mistake without a apology. Seems like I'm dealing with a mad person. You mentioned something on this platform that I didn't intended to complain about anyway. And it's good for public to see such unpleasant and unprofessional comments.
17 June 2025
Unprompted review
Reply from Trainsplit
Hi Ash,
Now that we’ve found your email thread, let’s set the record straight.
Your ticket was scanned and used, which means it’s not eligible for a refund, simple as that. We go by scan events, and once a ticket is marked as used, we can’t un-use it. That’s not our policy, that’s just how the rail system works.
Now, onto this claim that we magically inflate fares when people search… Sorry, that’s a conspiracy theory, not reality. Train ticket pricing is dynamic, yes, but controlled by availability, not by us. If you saw a fare jump, it’s because someone else bought the cheaper one before you. Happens all the time, and not just on our site.
So let’s not pretend this is some grand scam. You’ve used us before, you know how it works, and we’ve offered to investigate properly if you can share screenshots or links. Instead, you’ve posted a 1-star review with a load of accusations and no evidence. That’s not on.
If you’re still interested in saving money with us, great, our inbox is open. If not, you’re always welcome to book elsewhere. But let’s at least stick to facts.
Reply from Trainsplit
Your kind words have made our day. Thank you for your 5* review and positive feedback. ~ Jonathan
Thank you to Tony and Pam for sorting out seating so that I and my son can sit together on a surprise,mystery adventure …
Thank you to Tony and Pam for sorting out our seating so that I and my son can sit together on a long journey a mystery adventure for my son. Many thanks Extremely grateful to you. Very kind and helpful. This is why I always use train split as well it being good prices
16 June 2025
Unprompted review
Reply from Trainsplit
We're thrilled to learn of your fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Super quick customer service
Super quick customer service. Bit annoying you gave to buy another ticket to refund another one to exchange tickets - but fortunately they've accounted for it in general.
13 June 2025
Unprompted review
Reply from Trainsplit
We're pleased to hear of your experience with us. Thank you for your review. ~ Jonathan
Fantastic service all round
Fantastic service all round. I only use TrainSplit for tickets! They respond quickly, refund quickly, and send you updates as you go. Can’t recommend enough
13 June 2025
Unprompted review
Reply from Trainsplit
We're absolutely delighted to know that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
What a fantastic site
What a fantastic site. So easy to use and as a first time visitor I'm delighted with the deal they found.
Cleverest part is the table displaying all the various options, absolute model of clarity.
10 June 2025
Unprompted review
Reply from Trainsplit
Your kind words have made our day. Thank you for your 5* review! ~ Jonathan
Very helpful
Very helpful - better prices quickly. And now that it's all added to my Google Wallet (and calendar) automatically, it's not inconvenient having loads of tickets as it used to be.
10 June 2025
Unprompted review
Reply from Trainsplit
We're overjoyed to learn of your fantastic experience with us. Thank you for your 5* review and positive feedback! ~ Jonathan
Over and above expected!
I am so grateful for the reply and assistance to resolve my issue!
Sincerely grateful!!
Best to whomever was responsible!
Jana
8 June 2025
Unprompted review
Reply from Trainsplit
Your kind words have made our day. Thank you for your 5* review and positive feedback! ~ Jonathan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.