Trainers Outlet Reviews 

5
•
TrustScore 3 out of 5

2.9

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Company details

  1. Shoe Store
  2. also in
  3. e-Commerce Service

Written by the company

Trainer Outlet is the UK's leading sports trainers retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear with upto 70% Discount on products


Contact info

2.9

Average

TrustScore 3 out of 5

5 reviews

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2.9

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(5)

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Rated 3 out of 5 stars

I got what I ordered

I got what I ordered, but didn't get the service as advertised on their website.
Ordered a pair of Jordans 4's due to them having the best price I could find online. Site says delivery is usually within seven days but it took a month for them to arrive. Any time I contacted them I would be promised a time frame that would come and go with no delivery and no update on the shipping information.
The app that they use for tracking is rubbish, but it's not controlled them so not their fault. Use the Royal Mail tracking service for more accurate information.
They finally arrived today and I'm happy with what I received, although I'm no expert so can't say for certain whether they are genuine.

19 April 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE

Disgusting customer service.
I have been waiting 4 weeks for 2 pairs of shoes. Then when I cancelled my order they didn’t put the refund through till the night after I had asked. I emailed them and they lied and lied. Do not buy from this business.

16 April 2021
Trainers Outlet logo

Reply from Trainers Outlet

Thank you for your review, but you need wait for your refund because we already processed our refund but bank takes 2-3 days to show in your account

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