Train Direct Reviews 

217
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Received inhouse emergency first aid at work training today as well as skin integrity and medication. The course content was relevant and very informative. The trainer himself was very knowledgeabl... See more

Rated 5 out of 5 stars

Fabulous training day,very informative and covered all the aspects of caring using equipment and meditation. Craig was really knowledgeable and asked lots of questions. Didn't make me feel silly if I... See more

Rated 5 out of 5 stars

Delighted to learn First Aid training with Christopher Heayns in Amazon MME1. He had nice communication, knowledge and experience in showing his excellency. Hoping he would be great and helpful to... See more

Rated 1 out of 5 stars

Ordered a Jacket a number of months ago and it didn’t arrive. Emailed multiple times but was eventually told by Christopher that they were going to employ a new member of staff to deal with the st... See more

Company replied

Company details

  1. Training Centre

Written by the company

We deliver first aid courses, fire safety training, health and safety. Whatever your need, we offer the compliance training to help you prepare for every eventuality. Train Direct are a training provider for organisations large and small across a wide range of industry sectors. We deliver regulated first aid courses, fire safety training, health and safety and so much more. Whatever your need, we offer the compliance training to help you prepare for every eventuality and we are passionate about giving people the skills, knowledge and confidence to achieve more. Today we offer over 100 courses, comprehensively aligned with awarding bodies’ standards where relevant. The majority of our work is focused on helping organisations meet their health and safety obligations. We can also partner with you to develop bespoke courses to fulfil various training needs. We believe in making training an interactive and stimulating experience. By helping to motivate our learner, Train Direct aims to add value to your team through achievements and positive progression. Whether you need health and safety training for work or want to learn first aid for your everyday life, we have a course for you. You can either book a scheduled course at one of our UK venues, or if you have a group of up to 12 people who need training, a course can be delivered at a location to suit you (whether that's one of our venues or somewhere you arrange yourself).


Contact info

3.6

Average

TrustScore 3.5 out of 5

217 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(217)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very informative and knowledgeable

Received inhouse emergency first aid at work training today as well as skin integrity and medication.
The course content was relevant and very informative. The trainer himself was very knowledgeable in the role and was able to answer all questions I had. Things had changed since last year and it was really interesting. I did a lot of practical training including tourniquet which was new to me!
I feel confident again in these areas.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Uniform Shop

Uniform Shop - Had a problem, they picked up the phone in seconds and were passionate about solving it, going beyond my expectations. I will definitely order again from them.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Very useful and well done!

The course was laid out well for me to understand and retain information. Craig was easy to get on with and made the experience fun.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Training

Extremely knowledgeable trainer.could answer all questions asked.Was not boring at all. Hopefully we'll have him for training again. Best yet!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

First aid training

Attended first aid training with trainer Craig. It was exceptional, detailed and thorough, put me through my paces on first aid and refreshed a lot of my knowledge as someone who works within the healthcare profession.

Would definitely recommend to others

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Training

Training for two days, the trainer was very good and helpful. Helped make the training session go well and put us at ease.He also included the young lady with disabilities which was amazing .. looking forward to next year to refresh the training ..thank you ..

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Training with Craig 🙂

I recently joined Solo Support Ltd and attended training over the last two days with Craig as our tutor. From the start, he was approachable, friendly, and easy-going, which immediately put me at ease.

Craig explained each topic clearly and in detail, making the sessions both informative and engaging. The atmosphere was relaxed and supportive, and we were encouraged to ask questions, share thoughts, and get involved in discussions.

What really stood out was how enjoyable the training was, we had plenty of laughs along the way, which made learning feel natural and fun. Many of the areas covered were new to me, but Craig’s knowledge and the way he shared his experiences made everything easy to follow and really interesting.

Overall, it was a valuable and enjoyable experience, and I came away having learned a lot. A big thank you to Craig for making the training so postive and memorable.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Trainer really knowledgeable

Trainer really knowledgeable, personable and thorough. Group had varying degrees experience and trainer engaged and involved us all. Training involved troubleshooting and use of a variety of appropriate teaching aids. Opportunity for questions with time for answers .Excellent update and opportunity to increase knowledge.

8 September 2025
Unprompted review
Rated 3 out of 5 stars

The training itself was very…

The training itself was very informative but how the training was presented and how we was treated by the trainer themselves was not need. Laughing when answers given were wrong, when they are suppose to be there to encourage and inform and to make you feel stupid, also inappropriate comments made and personal lives and appearances is also not needed aswell.

1 September 2025
Unprompted review
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Reply from Train Direct

Hi Chloe,

Thank you for your feedback, we are aware of the situation and looking in to it. No matter how informative the session we also value our learners overall experience, rest assured this isn’t something we take lightly.

We have very high standards we expect every member of our team to uphold them to engage our students.

We have only ever received positive feedback about this individual to date, so your feedback will help us to educate and give guidance to that trainer to ensure only positive outcomes moving forward.

If you would like to email info@traindirect.co.uk with any further details we are still looking into this.

Thank you once again.

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