My wife and I have not long returned from a US Scenic Park Explorer tour with Trafalgar Travel. The tour itself was "awesome" (literally) and the tour manager (Miriam) and driver (Ronnie) were both e... See more
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Gerwin was a great guide. He was informative and very efficient. I took away one star for the excursions. As the bulk of the tours are seniors, I would like to see more explanation about them regar... See more
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The travel itinerary was absolutely fantastic, as it covered over 1600K's of scenic historic Ireland in 5 days! The downside was a very full bus load of people (49), with varying degrees of mobility.... See more
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The tour director was very good with his job. The only problem I traveled solo with 2 other girls we were split up on different levels . And I had a bad experience where I was isolated and didn’t slee... See more
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Company details
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For over 70 years Trafalgar has been providing guided vacations and escorted tours to the best destinations in the world. Book yours today!
Contact info
GY1 1DG, Guernsey, United States
- trafalgar.com
3.7
Average
175 reviews
Replied to 64% of negative reviews
Typically replies within 1 month
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Wonderful guided Europe tour
Wonderful guided Europe tour. Our guide was knowledgeable and very helpful.
1 September 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for travelling with us and for sharing your kind words. We are delighted to hear that you enjoyed your guided tour of Europe and that your Travel Director’s knowledge and support helped make the experience so enjoyable. We truly value your feedback and hope to have the pleasure of welcoming you on another journey in the future.
Terrible
Terrible! I signed up for a trip to Japan. Before I paid the deposit I reviewed their website to see when the balance was due. I read 90 days before the trip began. However 3 days after I paid my deposit they sent an email saying that I have to pay in full in 4 days.
I called and they were to return my call. They did not. I called again and was on hold....and cleaned my kitchen while on hold. I finally had to hang up. Finally by their text messaging system (a robot?) I got through and was told that this was a 'special' deal and that is why I needed to pay up front. Well their 'special deal' was not special...I had reviewed 4 other tour companies and compared to the others they would have been way over priced if they didn't have this 'special' going on. It was not clear, before making the deposit, that the remaining was due within the week. I could have paid the balance if I wanted but this tactic gave me a bad taste in my mouth and seeing the other reviews about this company, I am glad I did not go through with it.
18 July 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for taking the time to share your experience with us. We are sorry to hear of the disappointment and frustration you felt regarding the booking process for your trip to Japan. We appreciate how important clarity and transparency are when making travel arrangements and regret that on this occasion the payment terms were not communicated as clearly as they should have been.
As noted at the bottom of your invoice, this trip falls under Level 2. Please refer to the invoice notes section for the applicable Deposit, Payment and Cancellation fees policies. For Level 2, the deposit is 350 USD per person and full payment is required 90 days prior to departure. We understand from your comments that there was confusion around a special offer which required an earlier full payment, and we are sorry for any distress this caused.
We also apologise for the difficulty you experienced in reaching us by phone and for the delay in receiving a call back. Your feedback has been shared with our team to ensure that our communication is clearer and that the support we provide is more timely and consistent in the future.
We greatly value your comments, as they help us identify areas where we can improve both our processes and our service to guests.
An Exceptional Trafalgar Tour Experience with anexcellent tour director Rafael
We’re writing to express our sincere gratitude for the extraordinary experience our Tour Director Rafael provided during our Trafalgar tour from 19 July to 2 August, spanning the vibrant cultures and landscapes of Spain, Morocco, and Portugal.
Leading a group of over 40 travellers—diverse in age, background, and physical ability—is no small task, yet our Rafael managed it with exceptional professionalism, empathy, and grace. His ability to keep everyone punctual, informed, and engaged throughout such a complex itinerary was truly impressive. Not once were we held up due to lateness, which speaks volumes about his clear communication and respectful leadership.
The logistical challenge of crossing the Strait of Gibraltar with such a large group was handled seamlessly, thanks to his meticulous planning and calm coordination. It was a moment that could have easily become stressful, but under his guidance, it was smooth and well-organised.
Rafael had in-depth knowledge of each destination, which added immense value to the journey. The insights he shared—especially in Seville—were rich, engaging, and deeply personal, elevating the experience far beyond the standard tour. His ability to tailor your commentary to the interests of the group made every stop feel meaningful and memorable.
What truly set this tour apart was our Tour Director's personal and thoughtful approach. From the small gestures like the delicious Portuguese tarts to the thoughtful gift at the end of the journey, the attention to detail and genuine care made a lasting impression. Rafael consistently went above and beyond to ensure everyone was having a great time, and handled individual challenges privately and compassionately, making sure all felt supported and included.
This sentiment is not only my own—it was echoed by many of my fellow travel companions, who frequently commented on his professionalism, warmth, and dedication. Having travelled with other tour operators in the past, I can confidently say that what made this experience truly exceptional was you. Rafael's tailored attention and personal connection with the group is something I had not seen before, and it made all the difference.
Thank you for making this journey not just enjoyable, but truly unforgettable.
Warmest regards,
Tom, Mishelle, Amelia and Clara Pucci
19 July 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for travelling with us and for taking the time to share such heartfelt and detailed feedback about your recent journey through Spain, Morocco and Portugal. We are delighted to hear how much you valued the dedication and professionalism of your Travel Director.
It is wonderful to know that his ability to manage a large and diverse group with empathy, grace and clear communication made such a positive impression. Leading a tour of this scale is no small undertaking, and we are thrilled to learn that the Travel Director’s meticulous organisation, particularly during the crossing of the Strait of Gibraltar, ensured a smooth and stress-free experience for everyone.
We are equally pleased to hear how much you appreciated the depth of knowledge and insight he brought to each destination, especially in Seville, and how his commentary made every stop more meaningful. It is clear that the small, thoughtful touches such as sharing Portuguese tarts and providing a gift at the end of the journey left a lasting impression, and we are grateful that you have taken the time to acknowledge these gestures.
Your recognition of the Travel Director’s personal attention and his ability to make each guest feel valued and supported is greatly appreciated. We will be sure to share your kind words with him, as we know they will mean a great deal.
Thank you once again for choosing to travel with us and for recognising the efforts of our team. It is feedback like yours that inspires us to continue delivering memorable and enriching travel experiences for our guests.
HQ customer services are useless.
My wife and I have not long returned from a US Scenic Park Explorer tour with Trafalgar Travel. The tour itself was "awesome" (literally) and the tour manager (Miriam) and driver (Ronnie) were both excellent. However head office customer services were woeful. We had an issue with a breakfast voucher issued by Trafalgar which no outlet would recognise and the hotel (Harrahs) were of no help. I have emailed Trafalgar Travel HQ twice and had no reply. Be aware.
1 June 2025
Unprompted review
Reply from Trafalgar Travel
Thank you very much for choosing to travel with us, and for taking the time to share your experience.
We’re delighted to hear that you and your wife had an "awesome" time on our US Scenic Park Explorer tour. It’s wonderful to know that both, your Travel Director, and your Coach Driver, contributed so positively to your journey. We’ll be sure to pass on your kind words to them they’ll be truly appreciated.
That said, we’re very sorry to learn of the trouble you experienced with the breakfast voucher at Harrah’s, and even more so to hear of your disappointment with the lack of response from our Customer Services team. Please accept our apologies for any frustration this has caused.
We’ve checked our records and, unfortunately, we do not appear to have received any email correspondence from you. It’s possible it may have been misdirected or filtered out. We would kindly ask you to resend your message to our Guest Relations Team at globalguestrelations@ttc.com, and we will ensure that this matter is looked into promptly.
Your feedback is truly valued, and we hope to have the opportunity to restore your confidence in our service.
Faultless
Faultless. Extremely well organised and our tour director, Veronica Stel was absolutely superb.
We did 2 weeks in Denmark, Norway and Sweden and could not have asked for a better experience.
18 July 2025
Unprompted review
Reply from Trafalgar Travel
Thank you ever so much for taking the time to share your kind words, and for choosing to travel with us.
We’re absolutely delighted to hear that you found your journey through Denmark, Norway and Sweden to be faultless and so well organised. It’s truly heartening to know that you had such a memorable experience, and that your Travel Director, played such a significant part in making your trip so special. We’ll be sure to pass along your lovely comments to her she’ll be thrilled to hear them.
Thank you once again for travelling with us. We hope to welcome you back on another unforgettable adventure very soon.
Disappointed
Disappointed. Have travelled with Trafalgar for over 25years, travelling through UK, US, Mexico, Japan and Scandinavia. Tried to book a solo tour 3 weeks prior to departure, paying the single supplement only to be told the supplier won’t be releasing single spots. I thought that’s why we pay extra $3k for being solo. Disappointed Trafalgar travel.
18 July 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for taking the time to share your feedback, and for your continued loyalty over the past 25 years. We truly value your longstanding support and are very sorry to learn of your recent disappointment.
We completely understand how frustrating it must have been to be informed that the solo space was not available after you had expressed your interest and were prepared to pay the single supplement. Please accept our sincerest apologies for the inconvenience and upset this caused. We recognise that the opportunity to travel independently is an important one, and we regret that, on this occasion, we were unable to accommodate your request.
While we strive to secure availability across all room types, particularly for our solo travellers, there are rare occasions where our third-party suppliers are unable to release additional space something that understandably impacts our guests. We are truly sorry this was your experience, especially given your loyalty and past journeys with us.
Your comments have been shared with our relevant teams for review, as feedback like yours is vital in helping us improve our service and offerings. We very much hope that this experience will not deter you from travelling with us again in the future and that we have the opportunity to restore your faith in our brand.
Best of Croatia and Slovenia
This tour was exceptionally well planned. Our tour director was knowledgeable and organized. The coach was new and comfortable. We hit all the highlights from the brochure and so many wonderful additional surprises. It was a good experience all around.
20 June 2025
Unprompted review
Reply from Trafalgar Travel
Thank you very much for taking the time to share your feedback, and for choosing to travel with us.
We’re absolutely delighted to hear that you had such a positive experience on your tour. It’s wonderful to know that you found the itinerary exceptionally well planned and enjoyed both the brochure highlights and the thoughtful surprises along the way. We’re also so pleased to hear that your Travel Director’s knowledge and organisation contributed to the smooth running of the journey, and that you found the coach both new and comfortable a key element for a relaxing and enjoyable trip.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another inspiring journey in the near future.
I am glad I did not book with Trafalgar
I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!
3 June 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues you’ve encountered and the frustration this has caused. Please accept our sincere apologies—this is certainly not the level of service we strive to provide.
We understand how disappointing it must have been to receive an invoice with a three-day payment window, only to be later informed that it could not be honoured. Additionally, we regret that your request to speak with a member of our customer service team went unanswered. This is not reflective of the high standards we are committed to delivering, and we are very sorry for the inconvenience and lack of communication you’ve experienced.
In line with our terms and conditions, some bookings do require full payment if the date of departure is within 60 days. However, without specific booking details, we are unable to provide a full explanation or look into the matter in more detail. We would welcome the opportunity to investigate this further and ensure it is addressed appropriately.
Please do reach out to us directly with your booking reference or any further information so we can review the situation thoroughly.
Once again, we sincerely apologise for your experience and thank you for bringing this to our attention.
First
First, our trip to Sistine Chapel and Vatican museums was cancelled which was only one of a couple tours included because of modified museum hours. I had to pay $350 to get tickets to go myself. You ride on a coach alot and when they say you see things, it is from the bus window. Small seats, provided no water and discouraged from using toilet. We were supposed to clap for driver because he did his job and not leave anything for him to clean. We were TOLD where to sit each day, they wanted luggage out an hour before departure time which means you had to get up two hours before breakfast. one hotel was 4 stars, rest were 3. Plan on spending ALOT of money to see things; everything costs more money spent $500 on tours. Food was OK at best. went on leather tour and glass blowing tour. These were sales pitches from store. We did see glass blowing 5 minutes then sales pitch for 15, same with leather store and gold store was not demonstration at all, it was them showing you pieces you can buy. Travel director sent out messages on whats app each day and was reachable. I got an attitude at first because I questioned vatican being closed but could get tickets. She told us we would go back to hotel so we could change, then said no, she changed her mind and so e were gone 12 hours from room and not prepared for day no apologies, just more like...that is that
23 May 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for travelling with us and for taking the time to share your detailed feedback. We are truly sorry to hear that aspects of your tour did not meet expectations, and we sincerely regret any disappointment caused.
We understand how important it is for our guests to enjoy a seamless and enriching travel experience, and we are especially sorry to learn of the cancellation of your visit to the Sistine Chapel and Vatican Museums. We fully appreciate your frustration, particularly given the significance of these landmarks and the personal expense you incurred in order to visit them independently.
We also regret that you felt the overall pace and structure of the tour were not suited to your preferences. Our itineraries are designed to balance sightseeing with comfort, but we recognise that early starts, extended coach travel, and structured seating may not suit everyone. We’re equally sorry to hear of your concerns regarding the demonstration visits, hotel standards, and on-tour communication. Your feedback is invaluable and will help us review how we manage these elements of the experience.
We want to assure you that this is not the standard of service we aim to deliver. In order for us to properly investigate what transpired and to follow up on the concerns you’ve raised, we kindly ask that you contact our Guest Relations Department at globalguestrelations@ttc.com, including your booking information. This will allow our team to look into your experience in more detail and respond appropriately.
Thank you again for bringing this to our attention. We do hope you will allow us the opportunity to restore your confidence in travelling with us.
Staff sleeping in hotel
My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food.
She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.
17 May 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for getting in touch and sharing your recent experience at the Park Plaza Riverbank in London.
We're sorry to hear that your wife was feeling unwell and that there were no available seats in the hotel reception at the time. That must have been frustrating, especially during a family celebration.
With regard to the person you saw sitting in the reception area near a "Trafalgar" sign – we appreciate your concern. However, if the individual was a member of the public or hotel staff, this would be outside of Trafalgar’s control. Hotel lobbies are shared public spaces, and we are not able to manage who uses them or how.
We can confirm that Trafalgar staff are expected to present themselves professionally at all times. If the person in question was connected to one of our tours, we will look into it to ensure our standards are being upheld.
You did the right thing by reporting the matter to hotel staff, and we trust they addressed it as needed.
We hope the rest of your time with your family was enjoyable.
Italian Holiday Adventure
We just got back from the Italian Holiday tour with Trafalgar and were in agreement that the tour was good but could have been a bit better. The best meals we ate were on our own as the included dinners were at the hotels(not bad but just didn't have that Italian cuisine wow factor). The hotels were fine except the one in Verona which was outdated and needs to be replaced on the itinerary. The tour director (Christopher) and driver (Enzo AKA Skippy) were both very good. One last thing is if you are mobility challenged then this is not the tour for you (plenty of walking).
2 May 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for choosing to travel with us on the Italian Holiday tour. We truly appreciate you taking the time to share your feedback.
We’re pleased to hear that you found the tour enjoyable overall and that both your Travel Director and Coach Driver contributed positively to your experience. We will be sure to pass along your kind comments to them.
We are also grateful for your observations regarding the included meals. While we aim to provide a well-rounded taste of local cuisine, we understand that some of the dinners may not have fully captured the culinary flair one might expect from an Italian getaway. Your remarks will be considered carefully as we continually strive to enhance the guest experience.
Regarding the accommodation in Verona, we appreciate your honest input. We recognise that hotel standards play a significant role in your comfort and enjoyment, and we will review this particular property with our operations team to assess its continued suitability for the itinerary.
Finally, your note about the level of walking involved is essential. We aim to offer clear guidance in our tour descriptions, and your feedback serves as a helpful reminder of the importance of clearly highlighting mobility considerations for prospective guests.
Once again, thank you for travelling with us and your constructive feedback. We hope to have the pleasure of welcoming you on another journey in the future.
Worthless Travel Insurance
I booked the 7 day Italian Holiday Trafalgar Tour for April 2025. I paid an extra $249 for the travel insurance in case of interruptions. Day one was supposed to be a tour of Rome, but the Pope’s funeral occurred and all sites/museums were closed. The following day we moved on to Venice. I filed a claim with Trafalgar Aon Affinity insurance for a 1/7 refund ($311) for that lost day. The claim was denied. Greedy management, don’t recommend Trafalgar.
25 April 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for sharing your feedback with us; we genuinely appreciate it. We are grateful that you chose Trafalgar for your tour. We understand this has been an exceptional situation, and we empathise with your disappointment regarding AON's decision not to cover the related costs. While we recommend and issue their policies, the investigation and final decision lie solely with AON and are beyond Trafalgar's control. We sincerely hope you found enjoyment in the remainder of your tour. Thank you for being our valued guest.
Splendor of Japan, Tour Failure!
We have just completed our Splendor of Japan, including Hiroshima. The itinerary and hotels were excellent.
The cause for the 2 stars...we were assigned a tour guide that barely spoke English. She continually took the easy way out, never assigning bus seats. She told us that her boss told her, contrary to every trip we have been on, that she DID NOT HAVE TO ASSIGN SEATS ON THE BUS! She repeateadly talked about herself and her family instead of the sights we traveled past or to. When questioned about something, if you were not sitting upfront, you did not know what she was replying to. When asked about where we were, or what we were seeing, she needed to ask the bus driver. She often recruited other guests on the bus to speak into the microphone and try to assist her in providing an English explanation. When gathered outside she would begin an explanation, in hard to understand English before the entire group had a chance to gather. She was requested to start over again many times. There was a parallel tour, nine days, and on one occasion we had the benefit of that tour guide explaining tea rituals. He was articulate. He even apologized to his group for repeating what he had prepped them on, as he filled in the prep work that our guide did not do.
And that's not all? Nope! While on route, our guide was filmed asleep in her seat on the bus.
Costco has a lot of explaining why they suggested we use Trafalgar.
Added, May 30...
...we have since contacted Costco and Trafalgar. Trafalgar customer service DOES NOT TAKE PHONE CALLS...email only! Friends we met on the trip continued on to China with Trafalgar and told us the Trafalgar quality had returned on that trip. Nice to know they can deliver sometimes. Just too bad they DO NOT TAKE CALLS. We booked Eastern Europe with a reliable competitor....THEY TAKE CALLS. BTW; The picture of our tour director fast asleep on our bus is slowly making it's way thru our groups. Quite the conversation piece.
Shame Trafalgar is a Costco recommendation...Costco must be asleep on this one, lol.
30 April 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for choosing to travel with us on our Splendours of Japan, including Hiroshima tour, and for taking the time to share your detailed feedback. We're very pleased to hear that you enjoyed the itinerary and found the hotels to be of a high standard – that’s always our aim. However, we are truly sorry to learn that your experience was impacted by the concerns you’ve raised regarding the guiding on your tour.
Please accept our sincerest apologies that the service provided by your Travel Director fell short of your expectations, and indeed, of the standards we set for ourselves. Our Travel Directors are expertly trained and selected not only for their destination knowledge, but also for their ability to lead tours with professionalism, clarity and care.
The issues you've described – including difficulty in understanding commentary, lack of engagement with the sites, failure to assign bus seats, and inconsistent communication – are not reflective of the experience we strive to deliver. We are particularly concerned to hear about the lack of clear and informative guidance, and the inappropriate reliance on other guests to assist with communication. We are also aware that attentiveness and presence are critical to your experience, and we will be following up internally regarding the incident you described on the coach.
This is not feedback we take lightly, and we will be addressing it appropriately with those involved.
We do understand your frustration, particularly when you’ve placed trust in both your travel provider and in us to deliver a seamless and enriching experience. We are genuinely sorry that this trust was compromised on this occasion.
Thank you again for bringing this to our attention. We very much hope you’ll consider travelling with us again in the future, allowing us the opportunity to provide the high standard of service we are known for. Thank you for being our guest.
Caos in Spain and Trafalgar doesn’t care
No consideration for customers! Will never use trafalgar again. We are about to join a tour starting Saturday 3rd of May in Madrid. As it has been reported all over the news the situation in Spain is chaotic. We left our home in the UK on Sunday planning to go by train on our own to the south of Spain before meeting the Trafalgar tour on Saturday. When we were about to board the train from Paris to Barcelona today, the train was cancelled. And as is shown in the news there is no timeline for it to be available again. We had to pay for a hotel in Paris and cancel our hotels in Spain. We phoned Trafalgar and begged them three hours on the phone to cancel our tour. We don’t know when the trains will be available again and we can’t afford be paying hotels in Paris until the rails are working in Spain. Trafalgar said that in 10 hours the electricity would return. This is not true! No one knows when things will get back. We begged them to cancel so we can return to the UK and they said the tour has not been cancelled and things can change until Saturday. We are already on the move. They could consider our situation and are not willing too. If we wanted to cancel our tour before we would have come to Paris just to spend money in hotels. This is an extreme circumstance and Trafalgar only cares about their money. All they said was No Refund. Do not use this cashcow of a company. Will go to BBC watchdog as soon as I’m back in the UK.
28 April 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for taking the time to share your feedback.
We understand how frustrating it must have been to experience a power cut while travelling, and we’re very sorry for any inconvenience this may have caused. While we recognise how disruptive an unexpected outage can feel, we’d like to reassure you that, despite the circumstances, the overall delivery of the tour remained unaffected. Our team on the ground worked diligently to ensure that the itinerary continued as planned.
If you’d like to discuss your experience further, we warmly invite you to reach out to our Guest Relations Department. Kindly send your booking information along with a summary of your concerns to globalguestrelations@ttc.com, and a member of our team will be happy to assist you directly.
We hope to have the pleasure of welcoming you on journey in the future.
Stay away from Trafalgar
If I can give negative stars then I would give -100 stars. Stay away from Trafalgar. On their instructions we didn't get an in transit visa, only to be turned away at the airport. When we queried this with them they told us to look at their booking conditions, they do not take any responsibility for any incorrect information that they provided. We were supposed to celebrate 3 very momentous occasions only to be left stranded at the airport. The best part is that they invited us back to go to a presentation for upcoming tours. No refund, no credit. They have our money and we have a sour taste, bad experience. Never again Trafalgar. You do not care about your clients.
21 March 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for sharing your feedback with us; we apologise for the frustration caused. We acknowledge that our Guest Relations Department has reached out to address your concerns.
Southern Spectacular
Southern Spectacular
Our guide and driver were the best!
A jam packed 10 day tour with lots of stops for photos and planned activites.
4 March 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for taking the time to share your experience with us. We are thrilled to read your feedback it is wonderful to know you have the company of our on The Road Team and beautiful sites along with way. Thank you for being our guest and travelling with us.
We traveled with Trafalgar once in Ireland and needed to do it again in Costa Rica!
My husband and I used Trafalgar twice; the first time in Ireland and the second time in Costa Rica. We were taken care of from beginning to end. Especially on our first trip to Ireland because we were on our Honeymoon! Our tour guide made us feel very special.
Both of our tour guides were entertaining, personable, educated, and supportive.
Everything was planned for us, which is amazing and relaxing. Also, the experiences themselves were one of a kind that you would not necessarily find on your own or wouldn't be able to experience at all on your own.
Another thing to highlight is the fact that you do in fact get time away from the group to venture off on your own, which is important to me and my husband. Especially when we were on our honeymoon in Ireland.
We would recommend Trafalgar to anyone who wants to see a lot and do. We call it FOMO; fear of missing out. You are given such an inclusive experience in popular destinations and attractions but most importantly with the locals. We can't recommend Trafalgar enough.
1 July 2024
Unprompted review
Reply from Trafalgar Travel
Thank you for choosing to travel with Trafalgar to celebrate such a special occasion—your honeymoon! It is truly wonderful to hear that both of your trips, to Ireland and Costa Rica, were such memorable experiences from start to finish.
The team takes great pride in creating seamless, stress-free journeys, and it is heartwarming to know that the carefully planned itineraries allowed for both relaxation and adventure. It is especially lovely to hear that your honeymoon in Ireland felt extra special, thanks to your knowledgeable and personable Travel Director. Ensuring guests feel welcomed, entertained, and immersed in each destination is at the heart of what Trafalgar does, so your kind words mean a great deal.
Your mention of the unique experiences and the perfect balance of guided exploration and free time is truly appreciated. It is fantastic that you and your husband were able to enjoy those moments of independent discovery while still making the most of everything Trafalgar has to offer.
Thank you for your glowing recommendation—it is wonderful to know that Trafalgar has helped create such lasting memories. Wishing you many more incredible adventures in the future.
Trafalgar cancel the tour and charge more for the new option.
I booked a tour a few weeks ago and it is all paid. The travel agent called me to let me know that Trafalgar cancel the trip because it is their trip, and offer a couple of extra tours to choose. I re-planned my trip and chose another tour and surprise, I have to pay some extra money for the new tour, even it was they who cancelled the initial tour. Very easy way to make money, they offer something, they cancel that and push people to pay extra money (even that it was their cancellation) because if you want to cancel the whole trip, it will cost me more. Obviously their third independent party that do the reviews show that everything is wonderful. I don't feel good now travelling with this people.
13 February 2025
Unprompted review
Reply from Trafalgar Travel
Thank you for reaching out and expressing your concerns. We genuinely regret any inconvenience caused by the cancellation of your original tour and any communication challenges you experienced with the travel agent regarding this matter. Our Reservations team endeavours to keep our booking agents informed about the tour's status at the time of booking, and we include this information on the invoice for their reference.
At Trafalgar, we are committed to ensuring that the majority of our trips proceed as scheduled by carefully managing our capacity. However, in rare instances, non-definitive departures may need to be cancelled if the minimum required number of passengers is unmet. We fully understand how disruptive such changes can be, and we sincerely apologise for any frustration this may have caused.
We recognise that having to incur additional costs for an alternative tour can be disappointing, especially when your original trip has been cancelled. While we always strive to provide suitable alternative options, pricing may vary based on various factors, including itinerary, seasonality, and availability.
Thank you once again for bringing your concerns to our attention. We genuinely appreciate your understanding and look forward to the opportunity of welcoming you on a memorable tour experience.
Costa Rica Tour
Me and my girlfriend did the Costa Rica tour and it was amazing. It felt like forever for the tour to happen, but once the wait was over and we were on the plane time just flew by. I couldn’t recommend the company enough. From start to finish the company and its incredible tour guide made sure that everyone on the tour had the best time they possibly could. I would definitely travel with them again.
12 July 2024
Unprompted review
Reply from Trafalgar Travel
We sincerely appreciate you choosing to join us for this adventure. It brings us great joy to learn that you enjoyed your travel experience and found our Travel Director exemplary in providing exceptional service. We would be honoured to have you travel with us again. Thank you as well for your kind recommendation of our services.
10/10 BOTH times!
I have traveled with Trafalgar twice now and have LOVED both trips (Switzerland and Turkey)! The travel directors were amazing and the experiences were unforgettable - would highly recommend to anyone!
11 February 2025
Unprompted review
Reply from Trafalgar Travel
We want to extend our heartfelt gratitude for taking the time to share your valuable feedback with us. Your continued support is immensely appreciated, and we are truly honoured that you have chosen Trafalgar for your travel experiences. We also sincerely thank you for acknowledging the exemplary service provided by our Travel Director, who plays a pivotal role in bringing our exceptional tours to life. Your insights are invaluable to us, and we look forward to serving you again in the future.
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