TradingShenzhen Reviews 

I purchased this phone in December 2025. Only a few months later, it stopped working and I was forced to send it to China for a warranty repair. I sent the device in May 2026, following the company's instructions.
It is now September (several months without my phone) and I still do not have a satisfactory resolution.
What is particularly unacceptable is the company's attitude towards the situation. Instead of acknowledging that keeping a customer's phone for months is completely unreasonable, I continue to receive responses explaining why their decision remains unchanged.
I don't care how complicated their internal repair process is. That is not the customer's problem.
I paid for a functioning product. I should not have to spend months chasing a company to get either my device back or my money back.

At this point, I have purchased another phone because I could not reasonably continue waiting. And yet the company still expects me to accept an open-ended situation.

After months of waiting, my request is extremely simple:

Return my phone immediately, fully repaired and functional, or refund my money.

This experience has completely destroyed my confidence in the brand. A warranty is supposed to provide protection to the customer when a product fails. Instead, in my case, it has resulted in months of waiting, frustration and repeated attempts to get a basic resolution.

If you are considering buying from this company, think twice about how they will treat you if something goes wrong after your purchase.

For me, the quality of customer service is part of the product, and in this case, it has been a complete failure.

I purchased a new Oppo Find X9s Pro, 9 days ago, the delivery to Germany was very fast, i'm very happy and the phone was very well packed.

The product arrived in good conditions and for Netherlands it came in one week and one day .I buyed Xiaomi 17 pro max.

Fast delivery, order came to Finland in just over a week. Product was exactly what was ordered, and with almost half the price. Highly recommend!

Falscher Artikel geliefert – Support bricht Kontakt einfach ab

Bewertung:
Leider eine sehr enttäuschende Erfahrung mit TradingShenzhen.
Mir wurde bei meiner Bestellung ein falscher Artikel zugesendet. Nachdem ich den Kundenservice kontaktiert hatte, wurde die Falschlieferung nach kurzem Schriftverkehr seitens des Supports auch offiziell bestätigt. Ich habe daraufhin um eine Rückerstattung des Betrags (21 €) oder die Nachsendung des richtigen Artikels gebeten.
Ab diesem Zeitpunkt reagierte der Support überhaupt nicht mehr. Auch auf mehrmalige Nachfragen und Fristsetzungen erfolgte keinerlei Rückmeldung. Einen Kunden bei einem anerkannten Fehler einfach zu ignorieren, ist absolut inakzeptabel. Ich musste mich letztendlich an meine Bank wenden, um das Geld per Chargeback zurückzufordern. Keine Empfehlung bei Reklamationen.

Wrong item delivered – Support went completely silent

Review:

Unfortunately, a very disappointing experience with TradingShenzhen.
I received an incorrect item with my order. After reaching out to customer support, they officially confirmed the mistake after a brief exchange. I then requested either a refund of the amount (€21) or the shipment of the correct item.
From that point on, the support team stopped responding entirely. Even after multiple follow-up emails and reminders over, there was no reply at all. Completely ghosting a customer after acknowledging a mistake is unacceptable. In the end, I had to contact my bank to initiate a chargeback to get my money back. I cannot recommend this shop if you encounter an issue with your order.

Update zur Erstattung:

Nachdem ich formell mitgeteilt hatte, dass meine Bank informiert wurde, entschuldigte sich der Support mit Verweis auf interne Urlaubs- und Zuweisungsfehler. Da der korrekte Artikel laut Logistik nicht lieferbar war, wurde der Betrag von 21,00 € schließlich erstattet und ist nun auf meinem Konto eingegangen.
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Fazit:

Dass Kunden bei einem klar dokumentierten und anerkannten Händlerfehler erst mit der Bank drohen müssen, um eine Rückzahlung zu erhalten, ist kein akzeptabler Kundenservice. Wegen der irreführenden Produktbeschreibung und des extrem schleppenden Supports bleibt es daher bei einem Stern.

Update on refund:

Following the notice that my bank was involved, support apologized, citing internal holiday handover errors. Since the correct item was reportedly out of stock, the €21.00 refund was finally processed and has now cleared on my account.

Conclusion:

Customers should not have to escalate issues to their bank to receive a refund for an acknowledged merchant error. Due to misleading product descriptions and an extremely sluggish support process, the 1-star rating remains.

Very serious trade web site, followed informations are detailed, shipping fast, and actually no VAT since sent from HK: so no bad surprise at arrival !
Price, accuracy of informations, service and speed, all is good, even very good to mention.

Great service, no problems with the order, although the delivery (14 days) tooks a bit longer than an earlier order (9 days) - but still excellent!

This is a second edit of the review and since the merchant characterized me as "making fun of myself" - I am willing to provide the full transcript for transparency to TrustPilot. The point is on customer support and the way I was mis-treated. I investigated the product myself and concluded that I will not return it, since the product was working, but not as described. Even after the review here, they continue to deceive by affirming falsely that: " We had offered a €25 voucher and were happy to honour it; you later told us you were no longer interested in a solution, which we of course accept. "; No - You have "offered" a voucher which was never pledged. There was no code, no voucher. Moreover, you stopped answering my 5 emails sent over a week, invoking "colleague took care", and now you lie that I was "not longer interested in a solution".

My experience with TradingShenzhen was exhausting and deeply disappointing.

I bought a OnePlus 150W / 20,000 mAh power bank because I already owned an original OnePlus 100W SuperVOOC charger properly charging my Oneplus 13 and One plus 14 (I own two mobile devices). I understood from the product documentation and the advertised OnePlus/SuperVOOC ecosystem that this should be a compatible fast-charging setup. In reality, the power bank charged extremely slowly with that original 100W charger: more than 30 hours for a full charge, at times apparently drawing only a few watts. That makes a “fast” power bank practically useless.

I did far more work than a customer should have to do. I tested another charger, researched the issue extensively, checked the manual, gathered product information and screenshots, and sent detailed evidence to support. With an Asus 65W laptop charger, the power bank charged better, almost properly in about two and a half hours - compared to the expected less than 2 hours. Yet with the original OnePlus 100W SuperVOOC charger, it did not negotiate anything close to the expected charging speed.

Instead of seriously investigating this obvious compatibility problem, support repeatedly made me prove the case. After I provided screenshots and the manual reference, in a more than 15 email messages exchange, their position was essentially that they could not know whether an older - and it's not even old it's genuine, bought in December 2025 original OnePlus charger would charge the power bank as quickly as a newer one -???. They even said it was possible that OnePlus had withheld relevant compatibility information, but that TradingShenzhen could not be held responsible because they are not OnePlus.

That is not an acceptable answer from a retailer selling this product and promoting the same brand ecosystem on their product page the power bak is shown that it launched at the same time with Oneplus 13 and it's part of the ecosystem - moreover according to the product manual snapshot, the 100 W SuperVooc charger is listed clearly as compatible. If a OnePlus 150W power bank is not properly compatible with a widely used original OnePlus 100W SuperVOOC charger, that limitation should be clear before purchase—not discovered by the customer after hours of testing and research.

Acknowledging the problem (very very late). they offered either a return/refund or a €25 voucher - but the offer was only textual in the email, I have nnever received the voucher code or anything else. So basically there was no real voucher. I chose to use the voucher to buy the newer OnePlus 120W GaN charger from their own website—the charger I had identified as apparently required to achieve the advertised charging performance. I then asked two simple questions: whether the €25 voucher could be combined with the standard €10 newsletter voucher advertised on their website, and whether the charger could be supplied with a normal EU plug.

From that moment, the conversation stopped. I sent repeated follow-ups and received no answer. Pretending to offer compensation, since the voucher itself never became reality, then becoming unreachable when the customer tries to use that potential compensation (unsolicited) to buy the suggested solution, is an awful customer-service practice. It made the voucher feel less like a genuine resolution and more like an empty gesture.

The product compatibility information appears seriously inadequate, OnePlus’ documentation does not make the real limitation clear, and TradingShenzhen made no meaningful effort to clarify the issue or protect the customer from it. I lost a great deal of time on emails, testing, screenshots and research—and I am still left without a clear, practical resolution.

I would strongly advise buyers not to assume that they will have any meaningful and helpful support from this merchant. It was a hassle and a disappointment.

I am delighted with the service. I had an issue with a previous order because it took a very long time to be processed, but this time, everything has been perfect, better than expected. The product gradually went through the whole process—13 calendar days, not bad at all for having placed an order over the weekend—and they didn't charge a single penny extra. I recommend them 100%.

Ordered a oneplus 15 to Hungary, it arrived on time, got 2 times bigger storage than I ordered and it is perfect. Can't complain, I reccommend it for everyone.

fast delivery, original box and u get a charger with the box on almost every phone. I bought a Xiaomi 17 and it works perfectly. Chinese software is cleaner than the Global software with more functions. Price is also very good, 550 instead of 1000 euro is a very good deal for such good phones. Recommend buying!

Second order from tradingShenzhen, second oneplus15 and for the second time very very pleased with just about everything, phone works smoothly and everything is flawlessly with the device.

As for tradingShenzhen, yes, it takes some time for your order to reach your house ( around 15/20 days since you pay up to reach your door, I live in Europe ) but you won't find cheaper and top notch quality overall, i required their customer service because I forgot to add my house number and they were very helpful on that regard and gladly the package wasn't sent back lol.

All in all will almost certainly buy a third and more devices from them !

5/5

Hi! The purchase went smoothly, without any problems. The communication was friendly and clear on both sides. I got a discount and used it when purchasing. I got a discount for the product I purchased for my next purchase.
Thank you and all the best.

i love it! good phones didnt come damaged except for the delivery time still good!

I just received my Honor Magic 8 Pro. The shipping to Bulgaria was fast and the customer support was very helpful and professional when I had to verify my payment. The phone looks amazing out of the box and was perfectly packed. I haven't tested its full capacity, software, and cameras yet, so I will update this review in a few days after I use it properly. But for now - great service and highly recommended!

Product exactly as advertised and comprehensive information provided greatly helped my choice. Good delivery time

Great prices and access to configurations you can't get in Europe

I ordered a Find X9 Ultra 12/256GB in white — a configuration and colour that simply aren't sold in Spain, where the only option is the 512GB model at €1,699. I paid €982 including shipping. That's a serious saving for identical hardware.

The listing was clear about what I was getting: Chinese ROM, EU power adapter included, Play Store pre-installed. No surprises there.

Shipping took longer than I'd have liked — 4PX held the parcel for several days after export customs inspection, and tracking updates were sparse during that time. To be fair, that's the courier's doing rather than TradingShenzhen's, and the total transit still landed within the quoted Global Priority window.

One thing worth praising: I returned a previous order and the refund was issued the day after the parcel was delivered back to them. That kind of turnaround matters more than people realise.

If you know what a Chinese ROM involves and you're comfortable with it, the value here is hard to beat.

I had read some negative reviews about delayed deliveries and faulty products, so I was a little worried when I placed my order. However, everything turned out great for me.

The phone arrived safely, was in brand-new condition, and everything works perfectly so far. The delivery process was also smooth, took 12 days to reach the Netherlands.

I'm really satisfied with my purchase and my experience with TradingShenzhen. Of course, I've only been using the phone for a short time, so I'll update this review if I encounter any problems in the future.

Imported a vivo x300 pro to Romania and everything went very well, it arrives in around 13 days, the packaging was very well put together, I actually struggled a bit to open it 😂, also I got a free charging plug adapter for Romania. The phone is new and has no issues, I recommend Trading Shenzhen!

Very good site for electronics. I had an issue with a phone, the support were very helpful, it is very easy when you need any reaction from their site. All is smooth and with respect to the client! Do not hesitate to buy from tradingshenzhen!