THE WEBSITE WAS VERY HELPFUL AND I CHANGED THE TIMING OF DELIVERY OF MY PURCHASE. THIS WAS HANDLED VERY PROMPTLY AND PROFESSIONALLY AND I RECEIVED IT ALL ON THE DAY I EVENTUALLY SPECIFIED
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See what reviewers are saying
I have received excellent service from Tradepumps. Especially from Braden who discussed my requirements and answered all my questions and advised me on what pump I needed. I phoned back a few times to... See more
Excellent service, stumbled across this company looking for a replacement pump. They couldn't be beaten on price for model I required. Easy ordering and was delivered within 2 days. Really pleased!!!... See more
Delivery was extremely quick, I am a tad disappointed in the build quality has the pump body is made entirely of plastic, but then I suppose you get only what you pay for and has the pump cost was on... See more
Company details
- Pump Supplier
- Hot Water System Supplier
- Plumbing Supply Store
- Pumping Equipment and Service
- Sewage Treatment Plant
- Water Pump Supplier
Written by the company
The best place to buy water pumps online. At Tradepumps, we have combined our 47 years of history and knowledge with a fantastic range of products on our easy-to-use website. We want to help you find the pump you need and get it to you when you need it.
Contact info
Unit A, Quedgeley West Business Park, GL2 4PA, Gloucester, United Kingdom
- 0808 239 9358
- tradepumps@dutypoint.com
- tradepumps.com
4.6
Excellent
413 reviews
Replied to 33% of negative reviews
Typically replies within 48 hours
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Appalling customer service AVOID…
Appalling customer service AVOID DEALING WITH THIS COMPANY
Sent a faulty pump which doesn't work
straight out of the box (tested in a bucket of water before installation ) and then refuse to refund or replace as entitled in the consumer rights act 2015 saying its a warranty matter.
Having returned the pump for them to show it being dropped into a tank of water that doesn't prove anything its supposed to operate under rising water.
To then ask if I want a quote on a new
Pump!
This borders on theft
I notice another reviewer had to resort to a county court summons is that what's required?
8 April 2024
Reply from Tradepumps
Good Afternoon, Thanks for your feedback.
One of our sales engineers has tried to contact you by phone and email, we will offer a proposal to resolve this as soon as possible - Please contact us at your convenience. It would appear this was not the correct pump for your application and we have an alternative pump which we can supply. We look forward to hearing from you.
All the very best, The Tradepumps Team
no hassle service
I placed the order at 3:15pm and received my order next day before midday with no extra charge for next day delivery.
25 April 2024
Good customer advice and very prompt…
Good customer advice and very prompt delivery. Product exactly as describe.
17 April 2024
Upon arrival I was treated cordially…
Upon arrival I was treated cordially and swiftly received my goods.
5 April 2024
Excellent very helpful customer service…
Excellent very helpful customer service on technical issues for the non expert. Prompt delivery of high quality products
7 April 2024
Painless transaction and quick delivery…
Painless transaction and quick delivery of item.
6 December 2023
The pump is not working and it needs…
The pump is not working and it needs to be returned.
7 March 2024
Excellent service and really quick…
Excellent service and really quick delivery. Arrived within 24 hours. Was better priced than all others I’d contacted and they could only offer a 2/3 week delivery date. I would certainly recommend Tradepumps to anyone. Thanks again 👏
21 February 2024
Very good service and stock
Very good service and stock. Telephone support from a real person at a realistic time of day (early) was a welcome surprise.
2 February 2024
First pump was delivered damaged and…
First pump was delivered damaged and now nearly 10 days later we still don't have a replacement pump. Diabolical service. Do not use them.
25 January 2024
Prompt and efficient service
Prompt and efficient service, item delivered on time and as described.
18 January 2024
Great experience got the pump I needed…
Great experience got the pump I needed on time thank you
12 January 2024
Products well packed and with free P&P…
Products well packed and with free P&P the product arrived on-time within the time required. Great experience so far.
11 January 2024
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