Tradematics Reviews 105

TrustScore 3 out of 5

2.9

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the positive user experience and find the website easy to navigate. Many users highlight the smooth operation of the platform once they are set up, noting fast execution and a professional feel. The mobile application is also often praised for its responsiveness and intuitive design. However, some people were dissatisfied with the response times, particularly regarding account verification and withdrawal processes, which many found to be slow and frustrating. A few other people also felt that the platform and app could benefit from more in-app tutorials and guidance, especially for beginners, as some found the learning curve steeper than expected.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the smooth, professional feel, clear... See more

Response time

Reviewers express widespread dissatisfaction with response times. Many customers report significant delays in... See more

Application

Customers consistently note ambiguous experiences with the app. Many reviewers appreciate the app's... See more

Website

Consumers find the website to be positive. Many reviewers praise the nice interface, fast execution, and... See more

Customer service

Clients share ambiguous opinions on customer service. While some reviewers praise the support team for being... See more

Based on these reviews

Rated 3 out of 5 stars

While Tradematrics seems like a professional platform, as a newcomer I struggled a bit with the interface and terminology. I was hoping for more guided tutorials or demo videos within the app. The cus... See more

Company replied

Rated 3 out of 5 stars

The platform is fine, and execution speed is good, but as a beginner I felt there wasn't Enough hand-holding. A few more in-app tutorials or step-by-step gudes would make a huge diffrence. Right now,... See more

Company replied

Rated 3 out of 5 stars

Tradematrics works well once you know what you are doing, but as a beginner, I felt a bit lost at times. The trading tools are powerful, but I had to look up external guides to understand them. Adding... See more

Company replied

Rated 3 out of 5 stars

I had hope when I jioned Tradematrics and to be fair, the platform is robust, But as someone completely new to trading. I felt a bit lost. The tools are powerful but not always easy to figure out with... See more

Company replied


Company details

  1. Finance Broker

Written by the company

Tradematics is the world's first broker powered by artificial intelligence. We analyze tens of thousands of data directly out of the market from which you can benefit in your daily trading. Tradematics offers more than 1 500 trading instruments such as forex, stock indices, equities and commodities. We provide support in your local language 24/5. and We have a fast and intuitive mobile app, for mobile traders. For users who prefer desktop trading, we have MT5 platform.


Contact info

2.9

Average

TrustScore 3 out of 5

105 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

KYC process took than expected

It took me almost 3 days to get my account verified, even though they claim it's instant. Maybe it was due to high volume that week, but still frustrating. Once verified, everthing worked fine though.

17 September 2025
Unprompted review
Rated 3 out of 5 stars

Needs more updates for crypto

The forex side works great, but the crypto data feels a bit limited. I wish they'd add smaller altcoins and faster refresh rates. Still, the overall accuracy is much better compared to random Telegram signal groups.

14 September 2025
Unprompted review
Rated 3 out of 5 stars

Good design, but not fully stable yet

The dashboard sometimes lags when too many charts are open. Other than that, it's easy to navigate and educational. I think the platform still has a few bugs to fix, but overall it's promising.

7 September 2025
Unprompted review
Tradematics logo

Reply from Tradematics

Thanks for sharing! We're glad you find the platform easy to use and insightful. our team is working on optimizing chart performance and resolving minor bugs to make the experience even smoother.

Rated 2 out of 5 stars

Support Didn't meet expectations

The mobile app is fine and very responsive, but when I had an issue with margin calculations, the support team gave me vague answers. For a regulated broker, I expected more professionalism in their responses.

9 September 2025
Unprompted review
Tradematics logo

Reply from Tradematics

Thank you for your feedback! We’re glad you like the app’s performance. We’ll make sure your comments about support are shared with the team so we can raise our response quality to the level you expect.

Rated 3 out of 5 stars

Decent, but onboarding was a hassle

The trading part of the platform is fine, and I like the MT5 integration. But the account verifiaction process was slower than I expected. I had to re-upload my ID documents, which delayed my start by several days. Once I got in, everything worked smoothly.

22 September 2025
Unprompted review
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Reply from Tradematics

Thanks for sharing your experience! We're glad you’re enjoying the MT5 integration and overall performance. We’re continuously improving our verification process to make onboarding faster and smoother.

Rated 2 out of 5 stars

Disappointed with delays

My withdrawal took over a week, and support kept telling me to wait . Eventually it came , but the delay hurt my trust . They need to fix this if they want long term clients .

30 September 2025
Unprompted review
Tradematics logo

Reply from Tradematics

Thank you for your honest feedback. We take withdrawal times seriously and are working to improve the speed and reliability of the process.

Rated 2 out of 5 stars

To complex for new traders

As someone new to trading I felt lost on the platform.the tools are advanced but not beginner friendly without strong knowledge,the tips don't help much.needs simpler guides

28 September 2025
Unprompted review
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Reply from Tradematics

Thank you for sharing your experience as a new trader. We appreciate your feedback on the learning curve and will work on providing simpler guides and resources to make the platform more beginner-friendly.

Rated 3 out of 5 stars

The platform does what it says

The platform does what it says, but I didn't feel it was much different from other brokers I've tried. AI insights are interested, but they didn't change my results much . Not bad, just average

26 September 2025
Unprompted review
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Reply from Tradematics

Thank you for sharing your perspective. We’re glad you found the platform reliable, and your feedback on AI insights helps us focus on making them more impactful for traders in the future.

Rated 3 out of 5 stars

Mixed feelings

The platform runs smoothly and support is polite , but I didn't find Andy's AI analysis as groundbreaking as advertised. Sometimes the signals were helpful, sometimes they were too generic. Good, but not perfect

27 September 2025
Unprompted review
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Reply from Tradematics

We’re glad you enjoy the smooth platform and polite support. Your honest view on Andy’s AI analysis is appreciated. we’re continuously working on making signals more precise and valuable for traders.

Rated 3 out of 5 stars

Copy trading works, but result vary

I tested the AI copy trading. Some weeks were profitable, others were break-even. It’s a convenient tool, but you still need to manage risk. Don’t expect it to be 100% accurate.

27 September 2025
Unprompted review
Tradematics logo

Reply from Tradematics

We appreciate your balanced feedback on AI copy trading. It’s great to hear you find it convenient, and you’re absolutely right. risk management remains key for consistent results.

Rated 1 out of 5 stars

Frustrating verification process

My account took weeks to verify, with repeated requests for the same documents. By the time it was approved, I had already Looked at ot ger brokers. This needs serious improvement.

25 September 2025
Unprompted review
Tradematics logo

Reply from Tradematics

Thank you for sharing your experience. We understand how important a smooth and timely verification process is, and your feedback helps us focus on improving onboarding speed and efficiency.

Rated 1 out of 5 stars

Very slow withdrawal

I requested a withdrawal and it took nearly two weeks before the funds showed up. Support kept saying it was processing,but the delay was frustrating. This needs to be fixed if they want long-term trust.

25 September 2025
Unprompted review
Tradematics logo

Reply from Tradematics

Thank you for your honest feedback. We’re glad the withdrawal was completed, but we understand the frustration with the delay. Improving payout speed is a key priority, and your input helps us focus on this.

Rated 3 out of 5 stars

Decent, But Onboarding was a hassle

The Trading part of the platform is fine, and i like the MT5 integration . But the account verification process was slower than i expected. i had to re-upload my ID documents, which delayed my start by several days. Once i got in, everything worked smoothly.

23 September 2025
Unprompted review
Tradematics logo

Reply from Tradematics

We’re glad you appreciate the MT5 integration and smooth trading experience. Thank you for pointing out the delay in account verification. we’re working to streamline this process for faster onboarding.

Rated 2 out of 5 stars

Support Did't Meet Expectations

The phone aap is fine and response, but when I had an issue with Margie calculation, the support team gave me vague answer.
For a regulated broken, i excepted more professionalism in their response

20 September 2025
Unprompted review
Tradematics logo

Reply from Tradematics

Thank you for your feedback. We’re glad you find the app responsive, and we take your comment about margin calculation support seriously. Improving clarity and professionalism in our responses is a priority.

Rated 3 out of 5 stars

Good festures but high entry level

The technology here is impressive, expecially the AI-driven analysis and copy-trading. Execution is fast and I never had slippage issues on major pairs. However, the minimum deposit is quite high compared to other brokers, which makes it harder for casual traders. It feels more suitable for serious investors rather than beginners testing the waters. Worth it if you're ready to commit larger funds.

1 September 2025
Unprompted review
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Reply from Tradematics

Thank you for highlighting the fast execution and advanced tools like AI analysis and copy-trading. We appreciate your note on the minimum deposit and will keep this in mind as we work to make our services accessible to a broader range of traders.

Rated 2 out of 5 stars

Frustrating Delays

I had high hopes, but the onboarding took way longer than expected. Submitting documents multiple times really tested my patience. Once I was finally approved, the app itself was okay, but the slow start was a major downside.

27 August 2025
Unprompted review
Tradematics logo

Reply from Tradematics

Thank you for your feedback. We will try to make the process smoother.

Rated 3 out of 5 stars

Average experience - could be friendlier for newbies

The platform is fine, and execution speed is good, but as a beginner I felt there wasn't Enough hand-holding. A few more in-app tutorials or step-by-step gudes would make a huge diffrence. Right now, I think it's better suited for people with some trading knowledge.

10 August 2025
Unprompted review
Tradematics logo

Reply from Tradematics

Thank you for your honest feedback! We’re glad you appreciate the speed and performance, and we’ll keep improving our tutorials to better support beginners.

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