Tradeinn Reviews 48,055

I ordered a Fidlock water bottle and after waiting for weeks after the delivery date the package arrived with a part missing

Scam do not trust this company! No way to return products ZERO customer service..just automated AI bots that post the same answers. After spending around 100 USD on shipping and import duties, they send the wrong items - then you need to pay for returns and they will not replace your product only "refund you". DO NOT USE THIS COMPANY! It's a scam!

Non existing items , poor customer service. Avoid at whole cost.

Absolutely shocking company. Placed an order at a 3-5 day delivery time, which took 14 days to be sent & 19 days to arrive. I emailed asking for a refund on delivery costs (£8.99 btw!) to which I was met with a dismissive response saying ‘this is only an estimate’. Whilst I appreciate that, I’d expect better for such expensive delivery and the very least they should inform clients if there will be a delay.

I then returned the item because it didn’t arrive in time and got an email to say it was received and a refund would be issued in 3-5 days. 15 days later, absolutely nothing. I emailed customer service to ask where my refund was and was just sent the same generic bs about how the refund was received & will be issued in 3-5 days.

Absolutely shocking company. Wouldn’t touch them with a barge pole. Even if an item is cheaper here, please save yourself the hassle. Over 2 months later & it’s still rumbling on. Absolute joke of a company.

Tradeinn Your response is purely automatic and ignores my formal request. I have ALREADY REFUSED this package. I will NOT pay the taxes because they are abusive.
As the product is still with your carrier, MailAmericas, you have the obligation to instruct them to return it. I am not asking for information on how to pay; I am demanding my REFUND for a refused item, as per consumer rights.
Stop sending generic scripts and process my PIX refund through EBANX. I will not close this complaint until the money is back in my account."*

I bought a product, and it hasn't even arrived in Brazil yet. It is still being held by MailAmericas, who is already demanding tax information and providing contradictory status updates.
I have already informed both companies that I want to cancel and return the item because of the abusive fees being pre-calculated. Even though the product is still in their possession (it hasn't reached Brazilian Customs yet), Tradeinn refuses to guarantee my refund, claiming they are not responsible for the package's fate.
How can they deny a refund for a product that hasn't even entered my country? They choose terrible logistics partners and expect the customer to pay the price. I paid via PIX and I want my money back. Stay away from Tradeinn and MailAmericas!

I've had good experiences with them and with the quality of their products

This is my third bad experience with this store. My order #65290731 for $119.31 USD has been stuck in transit since January 20, 2026. The tracking has not updated for months, and just like before, customer support is doing absolutely nothing. They refuse to take responsibility for lost shipments and hold your money hostage while "waiting for the carrier."

Do not trust this shop with your money. They don't care about their customers once the payment is processed. I am still waiting for a refund that likely will never come. Stay away!

Update: Now they're just giving template answers here too and doing nothing. Draw your own conclusions.

Honestly, the service is terrible. My product is almost a month late from when they said expected delivery was and I had already gone with them in the knowledge that their delivery times were longer than others but they are cheaper due to this.

Their tracking gives limited tracking details, so my product has apparently been in my country for over a week but no information as to why it has seemingly not moved or where it is in the process now
Their customer service, in response to my queries and frustration just send a generic email saying use the tracker. No apologies for the huge delay, no further investigation. Just a generic reply.

Do not use them. Wish I had listened to other reviews.
*Edited note* they never investigated the issue they said they would. They still haven't delivered the package and it's two months late. Will not respond about a refund.

In reply to their reply - I have already been in contact with you - hence the comment about generic and unhelpful responses (initially in Spanish). If someone wishes to take this more seriously my order number is 66868180.

Failed to deliver 2/4 items of an order. Support was useless as they sent a copy-pasted message about returns in Spanish, failing to explain what happened to my order. The ai tried to gaslight me that I never ordered those items.

I purchased a product which developed a fault shortly after normal use. I followed the seller’s return instructions carefully, and the item was sent back using their process. Tracking clearly shows the return was delivered to their warehouse, so there is no doubt they received it.

Despite this, the handling of the return has been extremely slow and frustrating. Communication has been inconsistent, and most responses felt like generic templates rather than proper support. At times, it seemed like the responsibility was being shifted elsewhere instead of addressing the issue directly.

There has been no clear resolution within a reasonable timeframe, which is unacceptable considering the item was returned and received weeks ago. The lack of accountability and transparency throughout the process has been very disappointing.

Based on this experience, I would strongly advise other customers to be cautious. If you do choose to purchase, it is wise to use a credit card to ensure you have additional protection in case something goes wrong.

Unfortunately, this experience has significantly affected my confidence in this retailer, and I would not feel comfortable ordering from them again.

Ordered a product (order number 67080218) advertised as being expected to be delivered between 17th and 26th March. Currently 8th April and nothing has arrived! Avoid this company.

Estimated deliveries are not close to reality.
Multiple extended delivery eta's and then no eta.
Customer service had no idea where the package was, just that it was in transit. Contacted them many times and no useful information was provided.

Over a month and still not in my country, tracking has not been updated in over 3 weeks....

Item was in stock and had a 1-2 week delivery estimate. I would not use Tradeinn if you need something on time.

I can maybe understand if the shipping was free but it was not.

Had I read these negative reviews on Trustpilot, I would NOT have been swayed by the prompt Tradeinn answers to all my product, delivery & return questions, as if Tradeinn was reading my mind what my expectations were. I naively ordered from the US for an upcoming hiking tour, in spite of the $30 shipping charge (+another $30 if the boots are returned). In brief, yes I was lucky to receive my order 2 weeks late with less time to get used to these mid hiking boots, even though I contacted Tradeinn 10 days after placing my order, with NO notification of shipping, as I was concerned about still receiving the boots shown on the order delivery time window. YES, yes, Tradeinn quickly confirmed. When my delivery window passed, Tradeinn blamed US customs delays. NOT TRUE, once the shipping notification was sent AFTER the delivery window started, it only took 10 days for package receipt. Besides unexplained shipping delays, buyers from the US should realize it’s insane to pay such high shipping costs especially if the gear is returned. Learn from my experience and just buy locally, without being swayed by the brand reviews like I was.

THEY PUT MANY PRODUCTS UP FOR SALE WITHOUT HAVING THEM IN STOCK AND NEVER DELIVER THEM

I bought a pair of pants from this website 18 days ago and they still haven't arrived. Some things you buy from China arrive in less time..

Checking the status of my order on the website shows no news..

Only now have I seen other buyer comments strongly advising against buying anything that isn't in their stock. I'm very frustrated and feel disrespected by the way they respond to emails and messages asking for an explanation. The only suggestion they give in their replies is that I cancel the order, after waiting all this time.

The customer canceling the order exempts the company from responsibility. Something they never assumed. Responsibility. 12 days late today! I even said I could wait if they gave me a new delivery date, if they gave me a discount coupon or free shipping on a future purchase. I was categorically ignored and again, through an automated message, they suggest I cancel the order.

Terrible service and customer support!

After less than one week of use a hole was torn on a shoe, the socks now shows through the hole (left side big toe)

This is clearly a poorly manufactured shoe, the design is not made for normal wear and tear if a hole presents inside one week of use. The shoes are hardly even dirty but still there is a hole.

Tradeinn does not accept the claim and puts blame on my sons usage of the shoe - come on! 6 days of use and there is a hole - how can you disregard that this is clearly a manufacturing issue. Very poorly handled!

The delivery was a little slow but the stick itself was great ☆☆☆☆☆

Been around about a month since I purchased still haven’t received my order and customer service is absolutely horrendous just copy & paste their emails won’t be ordering from here ever again!

I was buying frequently with this company, and I can say that they have great prices usually, somewhat friendly web purchasing experience, but most importantly I will advice checking if the items are available or in stock. I strongly suggest you don’t buy “available” items as you may wait for 2 months offseason to receive it. Delivery is super slow usually if it goes through postNL. Otherwise you may have some luck

I should have my order in 2-4 days. They ve change it to 3-4weeks. They sell products they don t have!

I usually didn't have issue with Tradeinn so far but 2 months ago on 3rd of February I ordered 2 items (Order: 66160522, LX032646705NL)then i waited over week to one of them arrives to their warehouse and package got shipped finally. Then for some reason it got sent through Netherlands and NL Post which resulted in them " X-raying" and flagging package for some reason and it was set to be retruned but it didn't and on site it said its moving foward. I assume package got lost because there was no updates since 23rd of February.

So then I emailed they assured me package is on the way and 2 weeks later I had days and days texting them that package is not arriving or going foward, after some time they changed it to we will investigate this and again took em over a week and constant emailing to say " Package is getting returned to warehouse when it arrive you will get refund". It's been 20 days since that and over 2 months since I and i still havent recived refund and they just claiming till package returns which package is clearly lost or something.