tracysdog Reviews 583

I’ve been using Tracy’s Dog products for almost two years and I’m really impressed with the quality, the item I bought still works perfectly and has held up very well over time.

I also appreciate the discreet packaging, which makes the whole experience more comfortable, and their customer service has been helpful and easy to deal with.

Overall, I’m very happy with my purchase. Thank you Tracy’s Dog!

Received item that was no longer needed. Requested a refund. Package was unopened and factory sealed and they tried to BS me that “the seal was broken” so they couldn’t take it back even tho I sent confirmed pictures of it being unopened. Do not trust.

Customer service is the worst! They do not care about taking care of loyal customers. I purchased an item from another website, but their warranty says that they cover the item regardless of where you bought it. It’s not working and I reached out to them. I explained to them that I have bought many items from them and what I liked or disliked about those items They offered to send me a replacement but it was one of the items that I told them that I absolutely did not like from when had purchased it. They asked me to write a positive review on Trustpilot they would send me the item that I wanted. I wrote the positive review and sent a screenshot to them, but they still sent me the item that I told them that I did not like. I feel like if they did that on purpose, knowing well that they were never going to give me the item that I really wanted. It has been weeks now and still no resolution.

An ex bought me one of the TD toys - I'm not geeky enough to know which one. Over time I lost the remote control but the company would not even sell me another one because I didn't have the receipt. I'd split up from the ex at that point and wasn't about to ask him to help me with this. They wouldn't even SELL me a new remote. Mind blowingly incomprehensible. Why not??! I tried several times but could not convince them that that was ridiculous! Time went by. Eventually I missed the toy so I bought another one and it is not even close to as good as the first one. Don't know what they've changed but I don't like it, rarely use it and wish I hadn't wasted the money.

Bought the OG 2 because the one I had for years finally died on me. It turns out there’s a new suction mechanism that I actually don’t love…so now I’m going back to buy the OG because it seems it still has the same suction

I purchased the OG2 as a surprise for my wife. She absolutely loved the treat! The product is very good quality and does exactly what it states it would do! My wife’s go to toy!

Jessica was great! I had a problem tracking my order, I sent an email and she responded within 10 min. I cannot wait to receive my order!

Every purchase I've made with Tracys Dog were all amazing! They offer several levels of pleasure and are fun to use. Tracysdog offers multiple varieties of sizes and pleasures.

Let me start by saying that I just love Tracy's Dog toys. I have almost all of them I'm an avid collector lol. Well I had bought one off Amazon, Tracy's Dog Thrusting Dildo, a must have btw, and I had only used it a couple times and it stopped working which is rare because I never have any problems with their toys I've even fallen asleep with their toy and woke up and it was still running! Needless to say I always forget to register my toys for the warranty. Then I became a tester for their products and I chose the Swirli, another MUST HAVE btw, I think I may have done something wrong because it stopped working, when you see the toy it's a little unusual but once you figure it out omg so I contacted someone at Tracy's Dog and they got back to me within one day and with a little back and forth they put me in contact with Rose, their Amazon liason, I just had to show I got the toys off Amazon and within 3 days I had both toys shipped to me! I was very happy cuz like I said, I always forget to register for the warranty. Rose was so pleasant and easy to work with. Thank you Rose!! ❤️

I had a problem while placing my order. The shipping cost ended up being higher than the website indicated it should be for an order was being shipped to a US address.

I contacted the support team via email and they were fairly quick in offering a reasonable solution. So I would say as of now I think the customer service for Tracy’s Dog company is quick and responsive when you have an issue.

Love the products! I have 4 now. EXCELLENT customer service. They don't make it weird :). They even replaced a toy that I didn't like once.

Second time buying one and the Magic Wand exceeds expectations. Wish there was more clarity on shipping times and an option to select expedited shipping. Orders are not fulfilled very quickly. More than 24 hours and no tracking info or any progress beyond an order confirmation.

This is the best product and the whole purchasing experience is very discreet and easy!

The product isn’t worth the price and the experience is very subpar. Wouldn’t recommend, unless you want to feel disappointed. Had I known this would be the case I would’ve called someone up I know for free.

My most recent comment mentioned a wand that was only a few months old that had quit working. Upon contacting customer service, they pounced on the problem by first verifying my purchase information and then sending a replacement immediately! Great customer service!!!

I love it
It give a really good feeling

I received the Cordless High Power Wand Massager being a Tester for Tracy's Dog & I love it! The wand is powerful, even on lower speeds--delivers multiples within no time. Also, not loud or bulky. It is nice & soft. The wand charges quickly as well & has a long battery life.

I ordered a toy from Walmart and not directly through the website so when I received my defective toy the company couldn’t do much about it, but Ms. Rose was very great and effective about communicating and resolving my issue. Even though it was a bit complicated to get my replacement she still went above and beyond to help me! She’s the best because of her I will be back for more products!

Products are as described and excellent quality. Communication is above amazing. Very consistent and focused on customer satisfaction. Definitely satisfied customer.