My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
Company replied
Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came... See more
Company replied
Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always
As always, staff polite and efficient. Car serviced on time and was ready for collection as agreed.
Thanks Tracks Suzuki
14 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Martin, thank you for your continued trust and kind words. It's always a pleasure looking after you and your car. Best regards, Harry Ody (Director)
Excellent service, staff always helpful
Efficient service, pleasant people to deal with. Handy that MOT can be done at the same time as annual service
12 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Melanie, thanks for your great feedback. We're glad you enjoy the convenience of having your MOT and annual service done together. We look forward to seeing you again. Best regards, Harry Ody (Director)
Prompt and friendly service
Prompt and friendly service as usual, glad I bought a Suzuki.
12 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Pete, thanks for your review. We're delighted you're enjoying your Suzuki and look forward to looking after you and your Suzuki again in the future. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Phil, thanks for your 5-star review. We appreciate you taking the time to leave us a recommendation. Best regards, Harry Ody (Director)
Very efficient and comprehensive
7 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Gordon, thanks for your feedback. We look forward to helping you again in the future. Best regards, Harry Ody (Director)
Excellent service as usual
Excellent service as usual . The staff are always welcoming, friendly and efficient.
5 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Sandra, thank you for your kind words. It's always a pleasure looking after you and your car. Best regards, Harry Ody (Director)
Brilliant Customer every time
A company who really put customer service at the heart of everything they do. Always so friendly, knowledgeable and efficient. Whether it's the service team, reception or sales you always get first class service. Best garage we have ever dealt with and highly recommend them.
3 November 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Dave, thank you so much for your wonderful review. Your recommendation means a lot to us, and we're thrilled to be the best garage you've dealt with. We look forward to looking after you and your car for many years to come. Best regards, Harry Ody (Director)
Consistent customer service!
Consistent with service and professionalism with a smile. Made to feel welcome on arrival. They are speedy and efficient booking car in and provide constant communication throughout service and MOT! Couldn’t be happier! Thank you Suzuki.
31 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Helen, thank you for your fantastic feedback. We're thrilled you felt welcomed and supported throughout your visit. Best regards, Harry Ody (Director)
Super easy recall experience
I received a letter asking me to book in my Ignis for a recall. My closest location was Tracks Suzuki Exeter. The process could not have been easier. I emailed and received an immediate reply. I could choose the date and time. Upon arrival there was ample parking, the representative came to see me immediately, and agreed a timeframe (the same as I’d been previously advised). My car was ready when I returned, parked so that I could easily get my baby back in his car seat and they had cleaned my car inside and out which was a wonderful surprise. Everyone I spoke to was friendly and I was never kept waiting. Wonderful experience.
30 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for sharing your experience. We’re delighted the recall process was easy and convenient, and it’s wonderful to hear you appreciated the little touches. Your kind words mean a great deal to us. Best regards, Harry Ody (Director)
Great customer care
Really friendly staff running the service desk. Very efficient and informative. Always feel well looked after when our car has its service and MoT each year.
29 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Jayne, thanks for your kind words. We're delighted our service team makes you feel well looked after each year. Your continued trust means a lot to us. Best regards, Harry Ody (Director)
Absolutely excellent as always
Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came back to Suzuki last year. Absolutely blown away by the vehicles, the staff friendliness and workshops knowledge, they can’t do enough to assist.
29 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Lee, thank you for such an incredible review. It means a great deal to hear we're the best garage you've dealt with, and we're delighted you've come back to Suzuki. We're always here to help and truly appreciate your kind feedback. Best regards, Harry Ody (Director)
Great service
Great service, attention to detail, on time, gave me a good understanding of what was needed
Keep it up
24 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
David, thanks for your great feedback. We're glad you found the service thorough, timely, and clearly explained. We appreciate your support — and we’ll be sure to keep it up! Best regards, Harry Ody (Director)
As always a great welcome from everyone…
As always a great welcome from everyone who I walked past. The MOT was completed whilst I waited with a lovely hot coffee and a biscuit. My car was returned to me having had a service wash. As a lady on my own I feel comfortable and safe within the garage environment at Tracks of Exeter. Many thanks to the team.
20 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Diane, thank you for such a kind review. We're really pleased you always felt welcomed by everyone and felt comfortable while your MOT was completed. We're especially glad you feel safe and at ease with us — it means a lot. Many thanks for your kind words and continued trust. Best regards, Harry Ody (Director)
Friendly staff
Friendly staff that do their best to help all costs explained work done professionally
20 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Victoria, thanks for your review. We're really pleased to hear you found our staff friendly and helpful, and that everything was clearly explained and carried out professionally. Best regards, Harry Ody (Director)
Excellent service
Easy to book health check in. My car is collected from my address and delivered back the same day. The staff are all very helpful and cheerful.
16 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Joanne, thank you for the wonderful feedback. We're glad our booking and collection service makes things simple. We appreciate your support. Best regards, Harry Ody (Director)
Absolutely bench mark 10/10
Absolutely bench mark 10/10. Nothing was a problem and communication brilliant
Thank you
14 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you so much. Hearing a "10/10" truly means a lot to us. We're pleased everything went smoothly and our communication hit the mark. We appreciate your kind feedback. Best regards, Harry Ody (Director)
Always good service from the front desk.
Always good service from the front desk.
17 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're glad to hear our service team consistently takes good care of you. We appreciate your continued support. Best regards, Harry Ody (Director)
Brilliant car dealership
I was offered a time for my car’s service/MOT that suited me. Given a time when I would be able to collect my car. Easy to book. Very friendly staff who explained everything.
16 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Stella, thank you for your lovely review. We're so pleased to hear the booking process was easy and that our team looked after you throughout your service and MOT. We’re always here to help and hope to see you again soon. Best regards, Harry Ody (Director)
Reply from Tracks Suzuki Exeter
Thank you! We're really glad to hear our customer service continues to be appreciated. Best regards, Harry Ody (Director)
Superb experience as usual with Tracks
13 October 2025
Unprompted review
Reply from Tracks Suzuki Exeter
Roger, thank you for your review. We're delighted to hear you had another superb experience with us. We look forward to seeing you again in the future. Best regards, Harry Ody (Director)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.