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Toyworld Reviews 9

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TrustScore 2 out of 5

2.2

Toy Store
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Company details

  1. Toy Store

Information provided by various external sources

We ship original LEGO from Denmark to the Middle East with the best prices.

Contact info

2.2

Poor

TrustScore 2 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. As me and my friend were obviously checking out we heard the manager say loudly behind us “ Are they the ones that are stealing!” She repeated this multiple times and then saw us pay for our products. We may be at high school but she very obviously saw us purchasing our items and it made us feel bad even though we didn’t do anything wrong. I don’t think I’ll be returning to that store because of the terrible customer service experience. He also asked to check my friend’s bag because he said he had seen her steal a NeeDoh even though she had purchased it as well. I am very disappointed because they have great products but this has made me upset.

5 March 2026
Unprompted review
Rated 2 out of 5 stars

Website is poorly managed

Website is poorly managed. It doesn't reflect on the actual stock. If items can't be bought as per the choice of options available, please add 'assorted items'.
Bought few items, added clear notes regarding extactly what I was buying. Had a email conversation to confirm.
Wrong items received. I was asked to buy them again and pay another $15 shipping for a $20 toy.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

The product never arrived

The product never arrived. Company refuses refund and response on the matter. I would advise not purchasing anything from a scammer company! Review would be 0 out of 5, if it were possible.

11 May 2023
Unprompted review
Rated 1 out of 5 stars

Product never arrived in KSA

Product never arrived in KSA, company refuses to refund

1 August 2020
Unprompted review
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Reply from Toyworld

Hi Achmed,

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to our customers, and we regret that we missed the mark. We'd like to learn more about your specific situation and make things right.

Please email us your order number on (info@toyworld.me) and we would be more than happy to look into it.

We look forward to speaking with you.

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