Car Insurance by Toyota Insurance Services Reviews 

Talking queries with an Advisor (Peter) on the phone solved all my problems that I previously had with Chat

Friendly and helpful customer service 10 out of 10.

I changed my car and went online to update my insurance. I clicked “change car,” entered all the details, and the system threw an error telling me to call instead. I phoned and went through a long, drawn‑out process to reach someone. They said it would cost £20 to make the change over the phone. I explained the digital portal error, and they told me the fee wouldn’t apply if I provided a screenshot.

So I repeated the online process, got the screenshot, called back, went through the same hoops again, only to be told the £20 fee still applies because it’s a brand‑new car. I was told it was my fault for not reading the small print, even though neither the online system nor the first advisor mentioned anything about new cars being treated differently.

In total, I wasted about an hour, got increasingly frustrated, and still ended up £20 out of pocket. It’s been a poor experience, and I won’t be renewing or recommending them. It’s also the second time the digital portal has failed me — it feels like a colossal waste of time.

Very complicated to follow but managed in the end

So easy to do. No fuss.

Offered the cheapest quote which I have accepted. Toyota is a worldwide quality brand which has great appeal.

Just come over to Toyota insurance , so time will tell !

Good price, most key essentials included

Excellent experience very kind and friendly staff very helpful great experience. Thanks

Was easy to insure car

Very good service and friendly advisers. Thanks

Very helpful gentleman went through the policy details we had to do this via telephone as the web site would not open via compare the market

Good, friendly staff & full of information
Would recommend Toyota

I had a bit of trouble with the internet , the lady on the phone sorted it out immediately

All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions

Dreadful I have reset my password multiple times and still cannot access my portal. What a shambles! Even your chat line did not help.