Looked for car mats on several sites and these can in cheaper, the quality is excellent, communication was excellent and they were delivered on times would highly recommend this company Thank you so... See more
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I was experiencing problems with delivery and Toyota Parts Direct/Fish Brothers were absolutely useless. No reply after leaving three messages. Product arrived eventually and I had collect code but l... See more
Have ordered from this company but no delivery date given or way of contacting them by phone. Be careful they use the Toyota name and logo as if they are Toyota’s official online auto parts shop. They... See more
Have used Toyota Parts Direct on 3 occasions and each time have been more than happy with the service. Ordered a set of discs and pads, front and rear for my 2016 Rav 4 and a set of TPMS sensors can’t... See more
4.0
Great
29 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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good experience
I bought floor mat and trunk mat for GR86, good experience with the purchase, after submitted my order on the website, I got their email at the next early morning and noticed the item was backordered and given estimated delivery date, and the item arrived earlier then expected. The nice part is there is large hand written reminds delivery not to fold the package.
1 January 2025
Unprompted review
Seem to be good, got my parts quickly.
Honestly I don't know where the bad reviews are coming from. I got my parts quickly and at a good price. My only gripe is that I had to pay for delivery.
28 November 2024
Unprompted review
I’ve ordered a set of floor mats and I…
I’ve ordered a set of floor mats and I am extremely happy with the quality. Delivery time took 4 weeks but this was communicated to me after placing my order which was fine.
Worth the wait. Paid with PayPal. Trustworthy ❤️
28 August 2024
Unprompted review
Great service
Great company for your Toyota parts and returns were straightforward.
11 July 2024
Unprompted review
Incredibly difficult to contact this…
Incredibly difficult to contact this company, no email address, phone goes to voicemail, leave a message and it never gets a response.
11 June 2024
Unprompted review
Excellent service recommend highly
Have used Toyota Parts Direct on 3 occasions and each time have been more than happy with the service. Ordered a set of discs and pads, front and rear for my 2016 Rav 4 and a set of TPMS sensors can’t grumble at the price or service really happy. I’m a bit surprised by the previous reviews but my experience has been excellent.
24 May 2024
Unprompted review
Computer says 'no'
I purchased a footwell lighting kit for my 2021 Toyota Hilux. Upon checking out I provided the registration number of my vehicle. After a week, nothing. I called up and spoke to 'Blake' who confirmed to me that their system didn't recognise my registration. I told Blake that the gov.uk website recognises it, as do countless other vehicle tax / MOT checking websites freely searchable on Google. I also told Blake that they should ensure as a business the internal systems they use are up to date & fit for purpose, which clearly is not the case. I was told that they were refusing to ship my parcel until I provide my VIN number! I'm guessing that if I do I will be deemed worthy enough!
25 April 2024
Unprompted review
Email this morning
Email this morning. Shoddy service. Still not got my car mats. 2 weeks now. Uk based? Direct from Japan would have been faster.
Thank you for your email.
Unfortunately I've been out of the office for a couple of weeks and due to staff shortages no one has been covering so I'm a little behind with the processing of orders at the moment.
Please allow me extra time to complete this.
We are UK based.
Kind Regards
Kerri
10 May 2023
Unprompted review
No one reply email
There is no phone contact on their website. Both "inquery" and "return/refund" form has no reply at all. It is just a black hole.
15 February 2023
Unprompted review
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