Toyemporium Reviews 21

I've ordered twice now and super fast delivery. Emailed them about one order and an almost instant reply! Will be buying again! Thank you 😊

Still awaiting resolution on the previous order. They've refused to provide any proof of the package being delivered. Read the other reviews, there are lots of customers who shop with this company and do not receive their order. Avoid! Scammers!

I have now made several orders from them and all have been received promptly and well protected as they are in a plastic bag inside a box .The orders I have received have all been beautiful and perfect .We had a hiccup way back and since I have gone back to them everything is absolutely perfect .The earlier review wants taking down .

I haven't ordered from Toyemporium before and am always a bit apprehensive when I do a first order anywhere. I also read the reviews which were mixed. Well what can I say superb service. I ordered my 3 Charlie's and asked for them to go to local store. Ordered 29th Aug, was kept upto date throughout and Sunday morning got info to say they were at my local pick up! Brilliant service from DPD, brilliant service from Toyemporium. Great prices, nothing but thumbs up from me, thank you!

I purchased an item with them earlier in the year and I found them really quite helpful on that occasion and left them a good review. Ever since then, I asked for some photos of another bear I wanted to purchase but I never get a reply. Communication is terrible. I accidentally placed the order for this bear on the wrong payment card and sent a message to kindly cancel the order for this reason. Went to re purchase the item and it wouldn't let me do it, which I think they've actually blocked me from purchasing on ebay all for a legitimate reason that I needed to cancel the order as the wrong payment method was used. I'm really quite shocked and disheartened by this. Never known a company like it. What exactly was the big issue with needing to cancel the order to then put it back through with a different payment method. My message was so polite to them aswell, I'm really struggling to understand the need to block me. Very strange.

Order 3 Charlie bears from here now and it’s always really fast delivery. Highly recommend

Was looking for a specific Warhammer box and came across the toyemporium. At first was a little skeptical at the price as it was dramatically cheaper than anywhere else! But had free postage too.
What an amazing service! I ordered late Tuesday evening, received early Thursday. Will definitely be my first choice from now on!

Good offers, on a wide selection I have purchased a few charlie bears over the years and never had a problem until my latest purchase I paid for delivery as it was below £75. and the company not only falsified my signature by saying that I signed for it they throw it over my back garden gate when the weather was terribly raining and didn't even put a notification through the door to say where it had been left, even though I have a porch they could have left it in.

Got to say I have ordered two bears on two separate occasions and can only say positive things about the transactions.
Prompt posting ,good communication and products as described.

I ordered 2 items and the company only sent 1.

I was on vacation at the time of ordering and when I was back i messaged the seller via eBay, I was ignored.

A week later I asked again stating we had checked the tracking and could see the package had been delivered was not big enough to contain 2 of said large item.

Toy emporium has ignored all the obvious facts which show clearly they messed up and still fights there corner blaming me for not messaging them earlier?

Really infuriated with the rude, ignorant and morally blameworthy.

Wow I can't believe the rude email I received from this place. I placed an expensive order for a collectable bear (£425). More than I have ever spent on my hobby & something I had spent all year saving for, so I was super excited to see him in stock at Toy Emporium & placed the order.

I submitted a note via their website that basically said "As this is an expensive bear, please would you be kind enough to send me some photos when you have time". The reason I requested this is because Charlie Bears are known for being very different in the faces where each one is hand finished.

Within a couple of minutes I received an email reply that said and I quote: "Hello they do not arrive until Monday so I cannot provide photos, plus they have to be randomly allocated to be fair to everyone who has ordered one. So can we assume you have ordered one to stop someone else buying it first, but going to decide if you actually want it after you have been sent photos?"

I mean wow! Initially I replied and said "oh I definitely want him, I've saved all year for him, I just wanted to see him because he's so much money. I'm sorry if i came across wrong". Then afterwards I thought why on earth am I apologising? I only asked! So I thought better of it and 3 days later he still wasn't shipped, so I emailed again & asked to cancel the order.

The other thing to mention is that I've bought from them 9 times in the past (both on their website & on ebay). I've been a customer since 2018 and on 3 of those occasions they've sent photos of bears to me no problem. So as well as rude, they are totally inconsistent.

It really took the shine off of something I had been so excited for, worked hard for & saved all year for.

I have since read reviews on here & comments within a Facebook group I'm in & it would appear this is far from an isolated incident! Their ebay is no better either, the way they speak to some of their customers on there is shocking!

I have since found the bear with another stockist who were only too happy to send photos to me prior to shipping, as they understood it was a considered purchase. They also shipped within a couple of hours of ordering & he arrived the next day! :)

I'll never shop at Toy Emporium again! They need to take a happy pill they're obviously really miserable & rude!

Was a bit hesitant to purchase from Toy Emporium given some of the reviews, but the item arrived very quickly, just as described. Thank you very much!

Had to write a review having read others here. I have never used this company before but they are a registered paw store (it’s a Charlie bears thing) and had a particular Charlie Bear for sale (1 only) that I wanted that I couldn’t find anywhere else and my experience has been excellent.

The bear arrived in perfect condition, really well packaged within 24 hours of ordering. Price was as listed in Charlie bears catalogue and postage was free.
Based on my experience I would definitely buy from them again.

When I found a great price for the Warlord games Black powder set I wanted, £156, I was initially put off by the poor reviews for the Toy Emporium on Trustpilot.

Further investigation revealed that they sell a lot of items on eBay and Amazon and these reviews were good.

So I decided to take a chance, and it worked, item arrived quickly (2 days) well packed in good condition and at a brilliant price.

The only slight complaint was with DPD status reporting... waiting to collect... waiting to collect... waiting to collect... arriving in 8 hours!

Thought this deserved a review: Excellent service, absolutely no problems, many thanks!

Curt email response, basically saying you sort it out, despite the website saying they were happy to help with all customer enquiries. As previously mentioned by someone, once the money is spent they don't give a damn.
Would not use again, the world is becoming an awful place.

Well what rude and arrogant people that run this shop.I had placed several orders before Christmas,when I had questions about my delivery they said I was wasting their time.When another order came in a box with an empty box a plastic bag ,I was concerned because I had ordered 2 bears the plastic bag contained a bear.I was told DPD had delivered my order that it was within the one box.I contacted them they basically accused me of being a liar and said both the bears I ordered had been delivered.To cut a very long story short another DPD van turned up within minutes and I had my other bears and an empty cardboard box inside a cardboard box.I rang to tell them I had Now received the 2 bears ,they called me a liar and that both bears came in the same delivery and I was trying to defraud them .Needless to say I will not be purchasing anything else from this shop.Ever .

Do NOT buy from this company. They sent me a faulty item and refused to refund me per my consumer rights. I have never met such a rude retailer - they accused me of swapping the item like another review has stated. They made a number of false accusations and refused to provide a refund. In the end I had to file a section 75 claim via my credit card company to get my money back.

Got a charlie bear worth £145 for £87 with their winter sale and extra 10% off. Delivery was super quick came in 2 days and the bear is so gorgeous. Can’t recommend enough!

Awful company , send faulty goods and want you pay return to value 3.99 tracked and signed for , cover self pay on p pal we sent photos of bear, company said could not see fault ? so i decided liase ppal and charlie bears confirmed sadly it is a known fault in this bear, we did not want it happy to return, but wanted distance selling laws . (if faulty they pay) paypal kindly paid return NEVER EVER USE AGAIN , now know this happened to many people , take your money and do not want to know

I have been buying Charlie Bears from Toy Emporium for a while now from their website, Amazon and Ebay and cannot fault their service.

Items arrive very quickly and extremely well packed, bears are boxed, but also put in a bag so that they do not get damaged if the box gets wet (lol sometimes so well it takes a while to get into them)

Overall a fabulous company to buy from as their customer service and communication is the best I gave seen from a Charlie Bear stockist.

Will continue to use them in the future and recommend :)