I have never gone through the process of getting a loan of that magnitude, so I was a bit nervous going into the Location in Saraland, AL. The store Manager Jailyn, was so thorough and knowledgeable o... See more
Company replied
Location
Switch location705 Us Hwy 43 S Bowdoin Place Shopping Center, Ste 12, 36571 Saraland, AL, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience with Mrs Jailyn Williams at the Saraland Alabama location. She was very professional and pointed me
Company replied
They were quick and super helpful. Shelby is always friendly and treats you as if you are her neighbor.
My loan officer was a gentlemen and a scholar. Just very much easy to talk to , trustworthy
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Saraland
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
705 Us Hwy 43 S Bowdoin Place Shopping Center, Ste 12, 36571, Saraland, AL, United States
- 251-679-5559
4.5
Excellent
18 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mrs Jailyn Williams
Great experience with Mrs Jailyn Williams at the Saraland Alabama location. She was very professional and pointed me
3 March 2026
Unprompted review
Reply from Tower Loan - Saraland
We are thrilled to hear about your great experience with Mrs Jailyn Williams. Her professionalism reflects Tower Loan's commitment to service.
Great People, Great Results !
I have never gone through the process of getting a loan of that magnitude, so I was a bit nervous going into the Location in Saraland, AL. The store Manager Jailyn, was so thorough and knowledgeable of the company's policies I felt confident in my decision in trusting that I was in great hands; her pleasant personality was so refreshing. I'm delighted that I was a able to cross paths with such a beautiful soul and I look forward to working with this company going forward!
26 February 2026
Unprompted review
Reply from Tower Loan - Saraland
Thank you for taking the time to share your positive experience. We appreciate your confidence in Tower Loan and Jailyn's exceptional service.
Reply from Tower Loan - Saraland
We are delighted to hear you found our team great to work with. Thank you for choosing Tower Loan.
Reply from Tower Loan - Saraland
We are thrilled to hear about your quick and easy experience with Tower Loan!
The process was easy and fast
The process was easy and fast. I was treated friendly and professionally.
25 November 2025
Jalen went above and beyond to get me…
Jalen went above and beyond to get me approved for the amount I needed to get me where I needed to be
11 November 2025
Reply from Tower Loan - Saraland
Thank you for taking the time to share your experience. We appreciate you recognizing Jalen's outstanding service and dedication.
They were quick and super helpful
They were quick and super helpful. Shelby is always friendly and treats you as if you are her neighbor.
7 October 2025
Great customer service!
5 August 2025
Reply from Tower Loan - Saraland
Thank you for your positive feedback! We're pleased to hear that you had a great experience with our customer service. Your satisfaction is important to us, and we look forward to serving you again.
Reply from Tower Loan - Saraland
Thank you for your positive feedback! We're glad to hear you had a quick and friendly experience. Your satisfaction is important to us, and we appreciate your support.
Reply from Tower Loan - Saraland
Thank you for the positive feedback! We're glad to hear that you found our service to be fast, efficient, and courteous. We strive to provide the best experience for our customers. Your satisfaction is our top priority.
Reply from Tower Loan - Saraland
We're glad to hear you had a great experience! Your positive feedback is much appreciated. Thank you for taking the time to share it.
Tower Loan has been fair and extremely…to
Tower Loan has been fair and extremely helpful to me. They do everything that they can to help you.
30 May 2025
Reply from Tower Loan - Saraland
Thank you for the 5-star rating! We're glad to hear that you've found our services at Tower Loan to be fair and extremely helpful. We strive to do everything we can to assist our customers. Your feedback is greatly appreciated!
Reply from Tower Loan - Saraland
Thank you for the 5-star rating! We're glad to hear that our staff was friendly and helpful. Your positive feedback is greatly appreciated.
David is great to work with
David is great to work with. He is always consistently professional and extremely helpful.
19 April 2025
Reply from Tower Loan - Saraland
Thank you for the 5-star rating! We're glad to hear that you had a positive experience with David. His professionalism and helpfulness are indeed qualities we value. We look forward to serving you again in the future.
Reply from Tower Loan - Saraland
Thank you for the positive feedback! We're glad to hear that you found our service helpful and quick. We strive to provide the best experience for our customers.
My loan officer was a gentlemen and a…
My loan officer was a gentlemen and a scholar. Just very much easy to talk to , trustworthy
5 February 2025
Reply from Tower Loan - Saraland
We're glad to hear that you had a positive experience with our loan officer. Trust and ease of communication are values we hold in high regard. Thank you for your feedback and the excellent rating!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.