The amount of the loan. The staff members were very nice.the short time it took to get the money. Reasonable payments.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was given a chance for a higher amount. This will help me reestablish my credit. Personal was friendly. Explanation of the loan was understandable.
Company replied
I just want to thanks to Alma always with a big smile and great customer service by answering any questions about our loan
Company replied
Representative that help me with my loan was awesome. Help me even on a short notice. Explain the loan well to my understanding.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - McAllen
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1701 Dove Ave, Suite B, 78504, McAllen, TX, United States
- 956-215-7839
4.6
Excellent
23 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The amount of the loan
The amount of the loan. The staff members were very nice.the short time it took to get the money. Reasonable payments.
31 March 2026
Reply from Tower Loan - McAllen
Thank you immensely for highlighting our helpful staff, quick service, and reasonable payments. Your positive experience means everything to us.
Reply from Tower Loan - McAllen
Thank you immensely for appreciating the time spent explaining the loan and terms clearly.
All staff are very welcoming and make…
All staff are very welcoming and make sure they do their best to take care of your needs.
17 February 2026
Reply from Tower Loan - McAllen
We greatly appreciate your kind words about our welcoming staff and their dedication to meeting your needs.
Great customer service
Great customer service. Friendly, courteous and no hassle.
Helped me out on my greatest need of help.
17 January 2026
Reply from Tower Loan - McAllen
We are elated to hear about your positive experience with our friendly, courteous service during your time of need.
Like always had a great customer…
Like always had a great customer service.
Alma always do a great job!
10 December 2025
Reply from Tower Loan - McAllen
We are honored to hear about your positive experience. Alma provides excellent service and we appreciate your continued trust.
Very nice and quick with the…
Very nice and quick with the application to get the loan.
20 November 2025
Reply from Tower Loan - McAllen
We are overjoyed to hear about your positive experience with our quick application process.
I just want to thanks to Alma always…
I just want to thanks to Alma always with a big smile and great customer service by answering any questions about our loan
16 September 2025
Unprompted review
Reply from Tower Loan - McAllen
Thank you for recognizing Alma's excellent service. We appreciate customers like you who value our commitment to service.
The loan officer was very helpful and…
The loan officer was very helpful and explained everything I had to sign
16 August 2025
Reply from Tower Loan - McAllen
Thank you for sharing your positive experience. We're pleased to hear that our loan officer was able to assist you effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service.
Reply from Tower Loan - McAllen
We're glad to hear that you found our process efficient and helpful. Jaime will be pleased to know that his efforts were appreciated. Thank you for your positive feedback!
The tenants were very helpful@ guiding…
The tenants were very helpful@ guiding me thru the contracts and made sure to be very accurate for documentation needs.
8 July 2025
Reply from Tower Loan - McAllen
We're glad to hear that you found our team helpful and accurate in guiding you through the contract process. Your positive feedback is much appreciated. Thank you for choosing our services!
Alma was super helpful explained the…
Alma was super helpful explained the whole process super patient
21 June 2025
Reply from Tower Loan - McAllen
We're glad to hear that you found our process clear and helpful. Your feedback about Alma's patience and assistance is greatly appreciated. Thank you for the excellent rating!
Representative that help me with my…
Representative that help me with my loan was awesome. Help me even on a short notice. Explain the loan well to my understanding.
1 April 2025
Reply from Tower Loan - McAllen
We're glad to hear that you had a positive experience with our representative and that they were able to assist you effectively, even on short notice. It's important to us that our customers fully understand their loans. Thank you for your feedback and your 5-star rating!
During the renewal process
During the renewal process, the representative inadequately explained that the protection plan would reduce the loan amount. The presentation implied it was a standard offering, rather than an optional add-on. I was not given the opportunity to decline this protection, and had I been, I would have. My payment history has been consistently on time.
21 March 2025
I was given a chance for a higher…
I was given a chance for a higher amount. This will help me reestablish my credit. Personal was friendly. Explanation of the loan was understandable.
27 March 2025
Reply from Tower Loan - McAllen
We're glad to hear that our loan options are helping you reestablish your credit. It's wonderful to know that our team was friendly and provided clear explanations. Thank you for your positive feedback!
Reply from Tower Loan - McAllen
We're glad to hear that you found our service fast and easy. Your positive feedback is greatly appreciated. Thank you!
Simple and quick!!
14 March 2025
Reply from Tower Loan - McAllen
We're glad to hear that you found our process to be simple and quick! Your positive feedback is greatly appreciated. Thank you for choosing our services.
Reply from Tower Loan - McAllen
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.