Ever so kind and helpful. Very blessed to get a loan from this location. My sister and sister in-law and my dad all had loans here. We all think it's a great company.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service was out standing they try to help you get even more than you applied for
Company replied
I love the new team in Leesville, La. They are professional and caring that makes the customer very pleased. Thank you Leesville. Keep showing the people love and you care with a smile. Thank you.
Company replied
They are always willing to listen! Good customer service! And thats important to me !
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Leesville
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1626 South Fifth, 71446, Leesville, LA, United States
- 337-238-2868
4.3
Excellent
15 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tower Loan - Leesville
We are pleased to hear about your good experience with Tower Loan. Thank you for your feedback.
Good service from the customer service…
Good service from the customer service team at the Leesville store.
10 January 2026
Reply from Tower Loan - Leesville
We're glad you found our customer service team at the Leesville store helpful. Thank you for sharing your positive experience with us!
Very good service and assistance
Very good service, kind representative and very accommodating to work with you on your payments.
2 December 2025
Reply from Tower Loan - Leesville
Thank you for sharing your positive feedback about our service and kind representative who accommodated your payment needs.
They are always willing to listen
They are always willing to listen! Good customer service! And thats important to me !
25 November 2025
Reply from Tower Loan - Leesville
We deeply cherish your feedback about our willingness to listen. Customer service matters greatly to us at Tower Loan.
Polite and easy to work with!
Polite and easy to work with!
Thank you for all the help.
21 October 2025
Reply from Tower Loan - Leesville
Thanks for your kind words, JAMIE! We appreciate your recognition of our team's helpful approach.
I love the new team in Leesville
I love the new team in Leesville, La. They are professional and caring that makes the customer very pleased. Thank you Leesville. Keep showing the people love and you care with a smile. Thank you.
13 August 2025
Reply from Tower Loan - Leesville
Thank you for sharing your positive experience with our Leesville team. We're glad to hear that their professionalism and care made a great impression. Your feedback is appreciated and will be shared with the team.
They are the most rudest people ever…
They are the most rudest people ever calling and being demanding and then hanging up when they can’t handle the truth. Also making threats to someone with cancer is not good for referrals. Once I pay my loan off I’m done with unprofessional people.
8 August 2025
Unprompted review
Reply from Tower Loan - Leesville
We take feedback seriously and are committed to addressing concerns about customer service. Your comments will be reviewed to help improve our interactions. If you have further concerns, please reach out to us directly.
Great customer service
Customer service was out standing they try to help you get even more than you applied for
20 June 2025
Reply from Tower Loan - Leesville
We're glad to hear that you had a positive experience with our customer service. It's our goal to go above and beyond to assist our customers. Thank you for your high rating and kind words!
Reply from Tower Loan - Leesville
Thank you for the 5-star rating! We're glad to hear that our team was able to assist you effectively and courteously. Your positive feedback is greatly appreciated.
Friendly and quick working staff.
17 April 2025
Reply from Tower Loan - Leesville
We're glad to hear that you found our staff to be friendly and efficient. Your positive feedback is greatly appreciated. Thank you for choosing our services!
Reply from Tower Loan - Leesville
Thank you for the 5-star rating! We're glad to hear that our manager at the Leesville, LA location was able to provide you with efficient and helpful service. Your feedback is greatly appreciated.
Great Losn Company
Ever so kind and helpful. Very blessed to get a loan from this location. My sister and sister in-law and my dad all had loans here. We all think it's a great company.
12 March 2025
Reply from Tower Loan - Leesville
We appreciate your kind words and are thrilled to hear about your positive experience with our company. We're glad that you and your family have found our services helpful and that you've had a positive experience with our team. We strive to provide excellent customer service and are dedicated to helping our customers achieve their financial goals.
Always great customer service.
Always great customer service.
The staff make the loan processing, understandable and easy.
6 March 2025
Reply from Tower Loan - Leesville
We appreciate your kind words! We strive to make the loan process as smooth and understandable as possible. We're glad our staff was able to help you.
Reply from Tower Loan - Leesville
We're glad to hear that you found our service fast, easy, and accommodating. Your positive feedback is greatly appreciated. Thank you for choosing us!
The manager was Incompetent and rude
The manager was Incompetent and rude. Her name is Kallie Castro. She insisted that I had to purchase personal property insurance which is inaccurate because I have Tower Loan listed as loss payee on my homeowners insurance. She then insisted that I currently had a title loan with Tower Loan and basically told me, a pastor for the last 32 years that I was a liar. I'm not sure if she treats other customers with such disdain but I have never seen that level of unprofessional behavior from a manager of any business I've ever done business with. Even after being corrected by her district supervisor she offered no apologies or hints of remorsefulness. I must say that the clerk who completed my loan was both friendly and professional. I would give her a raise.
20 February 2025
Reply from Tower Loan - Leesville
We understand your frustration with the experience you had with the manager. We strive to provide excellent customer service and are disappointed to hear that your interaction did not meet our standards. We appreciate you bringing this to our attention and will use your feedback to improve our customer service training and ensure that all customers are treated with respect and professionalism.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.