Great Customer Service Overall; Ms. Vickie and Ms. Tonya are very cordial. Tammy the manager is excellent, and has turned the vibe of the office into a "Sparkling Jewel." I appreciate how she tak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been off and on with tower loan for many years I Especially like our home office in Kankakee Illinois and my hats off to the staff there Especially Miss Vicky, they always make you feel like fami... See more
Company replied
This office rocks. They're professional, courteous, and always friendly. Any questions concerns or doubts that may have come up in the past, were handled with dignity and respect.
Company replied
The office staff is very helpful and understanding. They provide sound advice and explore all options to give the best service to me. I honestly couldn't be more happier with the Kankakee office and e... See more
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Kankakee
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
105 E Court Street, 60901, Kankakee, IL, United States
- 815-348-1996
4.8
Excellent
60 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did everything good and right
14 March 2026
Reply from Tower Loan - Kankakee
Your review is appreciated. We are pleased our service met your expectations at Tower Loan.
Reply from Tower Loan - Kankakee
Thank you immensely for highlighting our efficient process and great customer service. We appreciate your positive feedback.
Reply from Tower Loan - Kankakee
We are overjoyed to hear Tower Loan has been life changing for you. Your trust means everything to us.
The staff are great and so polite
The staff are great and so polite. They go above and beyond to try and help you out. Thank you for all you do.
3 March 2026
Reply from Tower Loan - Kankakee
We are deeply honored by your kind words about our staff's politeness and dedication to helping you.
Good people to work with
14 February 2026
Reply from Tower Loan - Kankakee
Your positive feedback means everything to us. Thank you for recognizing our team at Tower Loan.
Above and Beyond
I felt important, I mattered, I was treated with passion and respect.
6 February 2026
Reply from Tower Loan - Kankakee
We are absolutely thrilled to hear you felt important and were treated with passion and respect at Tower Loan.
The ladies there are great and make the…
The ladies there are great and make the process easy. They are ALWAYS willing to help!!
6 February 2026
Reply from Tower Loan - Kankakee
Thank you for sharing your positive experience. We appreciate your kind words about our team's helpfulness.
Reply from Tower Loan - Kankakee
We appreciate your kind words! We are so glad that you found us easy to work with and that you experienced our friendly service.
Hard to make monthly payments …
I was at a point that I couldn’t meet my monthly payments. I called Tammy and told her and she said I will help you don’t worry. By that afternoon she rewrote my loan and dropped my payment almost in half! I love the way she was so good with customer service.
7 January 2026
Reply from Tower Loan - Kankakee
We're happy to hear that we could assist you during a difficult time. It's great to know that we were able to provide excellent customer service and rewrite your loan to lower your payments. Thank you for sharing your positive experience with us!
The ladies in the office were very…
The ladies in the office were very helpful and friendly.
Very knowledgeable.
30 December 2025
Reply from Tower Loan - Kankakee
Thank you for your wonderful feedback. We appreciate you recognizing our team's helpful, friendly, and knowledgeable service.
Loans are professional and smooth
Just love dealing with these sweet people !!! Long time customer here and have sent many others whom could not get a loan elsewhere.
23 December 2025
Reply from Tower Loan - Kankakee
We are ecstatic to hear about your positive experience with our professional loan services and appreciate your long-time loyalty.
Tammy made time after hours to…
Tammy made time after hours to accommodate me with my odd schedule
20 December 2025
Reply from Tower Loan - Kankakee
Thanks for recognizing Tammy's dedication to accommodating your schedule. We appreciate your understanding and positive feedback.
THEY WERE VERY NICE
27 November 2025
Reply from Tower Loan - Kankakee
We deeply cherish your kind words about our team's approach. Your positive experience means everything to us.
Reply from Tower Loan - Kankakee
We are absolutely thrilled to hear you found our service helpful, fast, and friendly. Thank you for your review.
Let me tell you something
Let me tell you something. These people.... I go in there all the time just to bother them and get a loan. They put up with me Everytime. And truly I'm not sure how they manage! Tammy and Tanya I think there names are. But if they can put up with me. And get me approved for a loan. They can surely put up with you .. seriously. They are the greatest loan people around... I love them so much! They aren't just a service. There friends. I look forward to seeing them Everytime and make them smile and laugh and same back! Love you guys.
25 November 2025
Reply from Tower Loan - Kankakee
We are utterly delighted to hear about your wonderful experience with Tammy and Tanya. Thank you for your loyalty and friendship, Adam!
I've done business with this place for…
I've done business with this place for a long time. One of the big things I like about this place is you walk in and you're greeted with a smile people. There are kind, courteous and very helpful even when it seems like they're having a day. I've never had a problem getting a loan from this place that is one of many reasons why I keep coming back. That in the very courteous people that work with me.
22 November 2025
Reply from Tower Loan - Kankakee
Thank you for sharing your experience and loyalty. We appreciate your kind words about our welcoming team.
Excellent customer service.
This office rocks. They're professional, courteous, and always friendly. Any questions concerns or doubts that may have come up in the past, were handled with dignity and respect.
18 November 2025
Reply from Tower Loan - Kankakee
We are elated to hear about your positive experience. Thank you for recognizing our professional and courteous service, TELKIA.
They were a God sent for me because of…
They were a God sent for me because of some house repairs that came up. Everybody was friendly and helpful.
15 November 2025
Reply from Tower Loan - Kankakee
Thank you for sharing your positive experience. We are honored to help with your house repairs and appreciate your kind words about our team.
Kankakee Office
Their staff is not only friendly but also highly skilled. Smooth process & great customer service.
22 October 2025
Reply from Tower Loan - Kankakee
Thank you for taking the time to recognize our skilled staff and smooth process at the Kankakee Office.
Very professional and kind
Made sure I understood my loan agreements and explain other financial options had my best interest at heart
17 October 2025
Reply from Tower Loan - Kankakee
We are grateful for your kind words about our professional service and clear loan explanations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.