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TOWER London Reviews 33,738

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TrustScore 4.5 out of 5

4.5

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and wide selection of products, making it easy to find desired items at a good value. The ordering process is consistently described as straightforward and efficient, with many appreciating the quick acknowledgment and dispatch of their purchases. Reviewers also highlight the prompt and speedy delivery service, with items often arriving quickly and well-packaged, contributing to an overall excellent buying experience. However, some customers experienced issues with orders being marked as delivered but not received, or receiving products that were dirty, scuffed, or had unattached tags. There were also mentions of unexpected delivery charges and delays in processing returns and refunds, which caused frustration for a few people.

What people talk about most

Product

Customers had positive experiences with product, often praising the competitive pricing and quality of items... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Price

People report positive experiences with price, often noting competitive and great prices for various... See more

Order

Consumers find the ordering process to be positive, often highlighting its ease and speed, from website... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and speed. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a pair of Base London Carlton Leather Men's Tan Ankle Boots from Tower at a very competitive price. They arrived quickly, were exactly as described, and the whole buying experienc... See more

Rated 5 out of 5 stars

I am very impressed with this company. They have a very wide selection of footwear at great prices. The Base chukka boots purchased were considerably cheaper than elsewhere. The ordering process wa... See more

Rated 5 out of 5 stars

I recently brought some Hunter Wellington boots from Tower at a very good price, they arrived very quickly and would highly recommend having a look at their website first for whatever foot wear you a... See more

Rated 5 out of 5 stars

I had a lot of problems trying to order these same boots from other companies as they got lost in the post, so it was refreshing how straightforward it was getting them from Tower London, whom I had n... See more

Company details

  1. Shoe Store
  2. Boot Store
  3. Fashion Accessories Store
  4. Foot Care

Written by the company

Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people

We Promise

Written by the company

Customer Service
At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
Delivery Options
TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
Returns
At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
About Us
WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014

FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70

All orders shipped tracked

FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70 TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34K reviews

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Rated 5 out of 5 stars

Good

The website was easy to navigate and easy to process order. Delivery was in the expected timescale. Boots are lovely and cant wait to wear my first ever pair of Docs!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Bargain!

Product was a great price and was delivered very quickly. Wanted Gola trainers for ages but didn't want to pay full price. These were half the retail price of other stores.

19 March 2026

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