This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... See more
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Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased w... See more
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I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece... See more
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My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also rece... See more
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Company details
Written by the company
We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.
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4.7
Excellent
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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seiji excellent tour
seiji was an excellent guide. My family and I really enjoyed the tour and explanations, history, and stories.
5 October 2025
Unprompted review
Reply from Tourist Japan
Thank you, Ab! We're glad you and your family enjoyed the tour and Seiji's stories.
really great service
really great service! very knowledgeable about everything, thank you seiji!
5 October 2025
Unprompted review
Reply from Tourist Japan
Thank you, Kate! We’re delighted that you enjoyed the tour and that Seiji’s knowledge enhanced the experience even further. We'll be sure to pass on your kind words to Seiji.
A fun morning visiting Tsukiji fish…
A fun morning visiting Tsukiji fish market.
Met some wonderful fellow travellers who were great company. Our guide Daniel did a great job taking us around the busy streets of the market without losing any of us and doing his best to ensure we were all catered for.
29 September 2025
Unprompted review
Reply from Tourist Japan
We’re thrilled you enjoyed our range of tours in and around Tokyo! It's wonderful to hear you had such a fun time at Tokyo Tsukiji Fish Market. Meeting fellow travelers really adds to the experience. We look forward to welcoming you on more tours in the future!
Very informative
Very informative. All the places shown were great!!
29 September 2025
Unprompted review
Reply from Tourist Japan
Thank you, Camille! We’re delighted you enjoyed the different places on the tour.
Veronica was so knowledgeable about…
Veronica was so knowledgeable about Japanese culture and practices.
28 September 2025
Unprompted review
Reply from Tourist Japan
Thank you, Jane! We’re so glad you enjoyed the tour with Veronica and appreciated the wisdom she shared.
Danielle was great tour guide
Danielle was great tour guide; very patient with the group and showed us all the points and gave a nice briefing for each spot. Highly recommend!
28 September 2025
Unprompted review
Reply from Tourist Japan
Dear Gayathri, We’re so pleased you enjoyed the tour with Danielle! Thank you for the recommendation.
Akki the guide was very good and took great care
Akki was very patient and good
He took care of each member of the group with utmost care
22 September 2025
Unprompted review
Reply from Tourist Japan
Thank you, Dr Atul! It’s great to hear that Akki took such good care of each of you.
Veronica our guide was very good
Veronica our guide was very good
The Bus seating was uncomfortable for a long journey
Rest of the planning excellent
21 September 2025
Unprompted review
Reply from Tourist Japan
We're delighted to hear that you enjoyed your tour with Veronica and found everything to be well-organized. Thank you for your feedback. It's valuable for us as we continuously look at ways to improve our experiences.
Tokyo Day Tour
Aki was an excellent guide and very knowledgeable. We had a great day exploring Tokyo. Definitely would recommend.
22 September 2025
Unprompted review
Reply from Tourist Japan
Thank you. We’re so pleased you enjoyed exploring Tokyo with Aki!
The trip was amazing and our guide…
The trip was amazing and our guide Makoto was very considerate of our needs. He always made sure that the group had bathroom breaks! The Mount Fuji experience was a must. Our driver Wang was ever so careful.
22 September 2025
Unprompted review
Reply from Tourist Japan
Thank you for sharing, Gene. We’re so glad to hear you had an amazing trip and that Makoto took such great care of your group's needs along the way. We agree - a tour to Mount Fuji is a must! We’ll be sure to pass along your kind words to both Makoto and Wang.
Tour guide from hell
If you want to book a tour and be looked after this is not the tour for you. We should have just booked our own guides. Tourist Japan is an umbrella company that farms out the tours to other tourist companies. They do not look after you at all. They book hotels miles away from meeting points and make you travel hours to meet your guides - usually early in the morning and 2 hours away.
9 September 2025
Unprompted review
Reply from Tourist Japan
Dear Lynne,
Thanks for choosing Tourist Japan.
I have thoroughly looked into your feedback.
Tourist Japan is not just an umbrella company, we operate entire tour packages for thousands of travelers each year in Japan. We operate the majority of the tours within our packages ourselves, with our team of hand-picked tour guides who are local experts and stand by our company training, DNA, and guidelines. We are constantly working to improve the prominence of our brand within these tours, and your feedback is important for us to reflect that it is clearly not clear enough in all cases. That said, we do work with other partner suppliers for certain activities, mostly specialized activities such as tea workshops, sumo viewings, and so on, who we believe are able to provide our guests with the highest possible experience.
I have also checked into the hotel included in your package. The hotel is located in Central Kyoto, a few minutes from the tour starting points in your trip. The third day in your package included a tour of Osaka starting from Kyoto, and if you had preferred to stay instead in Osaka, and start the tour from there, we could have arranged that, however, usually switching hotels for one night is not something we advise, as you would have had to make the same trip to Osaka either way. We are transparent about the hotels and accommodation location at the time of booking, and should the selected hotel not be convenient, we allow our guests to choose other hotels from our hand-picked and verified selection when booking on our website or via our team.
Our customer service team is available 7 days a week to ensure all our guests are well looked after from the moment of booking throughout the trip. We really encourage guests to take advantage of this and genuinely appreciate being informed in real time of any disappointments or concerns, so we have the opportunity to be able to exceed expectations and make positive travel memories come true. Our team really loves nothing more than great feedback and happy guests.
I would like to invite you to reach out to me personally at sophie@touristjapan.com if you return to Japan so I can make sure that your next experience with us would result in over and beyond satisfaction as we strive for all our guests to experience.
Sophie,
Guest Relations Manager
Tourist Japan
GREAT DAY AT Tokyo
Tourist Japan is a very ptofessionsl and truthfull agency, we took a hole Day walking tour at Tokyo, but having Susana Togawa as our tour guide , really made this a great experience. Her knowledge and patience was amazing, Her english perfect!! She also understood spanish. Thanks for a great Day!!
13 August 2025
Unprompted review
Reply from Tourist Japan
Dear Griselda,
Your day in Tokyo with Susana sounds fantastic! We’re so glad to hear that her knowledge, patience, and language skills made the tour such a great experience for you. We hope you enjoyed the rest of your vacation.
Aki was an excellent guide very…
Aki was an excellent guide very efficient and knowledgeable
18 September 2025
Unprompted review
Reply from Tourist Japan
Thank you, Cindy. Aki does indeed have a wealth of knowledge, and we’re glad you enjoyed the tour with him.
Friendly and knowledgeable tour guides
Friendly and knowledgeable tour guides. Loved the experiences and the other guests on the tour.
7 September 2025
Unprompted review
Reply from Tourist Japan
Dear Randi,
Thank you so much for sharing how your tour was! We hope you had an amazing rest of your vacation.
Incredible tour!
Incredible tour! Great conversations, excellent information about the city, and we were given recommendations that you can’t get on travel blogs or through Google searches. Highly recommend! Shish and Seichi were incredible!!
2 September 2025
Unprompted review
Reply from Tourist Japan
Thank you, Joshua! It sounds like you had a really fun and interesting time on the tour. We take pride in our tour guides being so welcoming and knowledgeable, so you can have the best experience possible.
Shish and Seichi were both amazing tour…
Shish and Seichi were both amazing tour guides. I highly recommend this tour for your first day in Tokyo to get all of the recommendations for more things to do during your visit.
2 September 2025
Unprompted review
Reply from Tourist Japan
Dear Sarah,
Thank you for your kind words! We're glad that Shish and Seichi were able to make your first day touring Tokyo incredible.
Hi Aki,
Hi Aki,
We had the most wonderful experience with our tour guide!
His passion for the culture, history, and local insights truly brought the place to life. We felt not just like tourists, but like friends being shown around by someone who genuinely cared.
We are so grateful for the memorable experience and would highly recommend this tour guide to anyone looking for professionalism, warmth, and an unforgettable journey.
It was bit exhausting by the end of the day with 20k steps walk.
Regads
Geeta
29 August 2025
Unprompted review
Reply from Tourist Japan
Dear Geeta, we're so happy to hear you had a memorable experience on your tour! It sounds like it was enriching, and we're thankful to have been a part of it.
Reply from Tourist Japan
Thank you! We're so happy you enjoyed exploring Tokyo's incredible sites.
Tokyo Tsukiji Fish Market & Food Tour
Today, we had the pleasure of visiting the Tokyo Tsukiji Fish Market & Food Tour, which was an incredible experience. The vendors and the food were exceptional, and the bustling yet peaceful atmosphere was truly captivating. Everyone we encountered was incredibly polite and friendly. I want to extend my heartfelt gratitude to our tour guide, Suzana Hyakutake. Her extensive knowledge of the area, coupled with her impeccable politeness and willingness to address any questions we may have had, made her an invaluable asset to our tour. I highly recommend her to anyone seeking an informative and enjoyable experience. My son and I had an absolute blast!
9 August 2025
Unprompted review
Reply from Tourist Japan
Dear Yvonne,
Thank you for taking the time to leave such a kind review. We are also so pleased to hear you and your son had an amazing time exploring the Tsukiji Fish Market with Suzana! One of the best parts of traveling to a country is visiting sites like these, and incredible tour guides like her truly elevate the experience! Thank you again, and we'd love to welcome you back for another adventure soon.
Love this tour!
This was such an awesome tour! Daniel was our guide and he was amazing. Taught us so many cool things about all the different places, the Meije Shrine being my favorite! If you want an awesome trip around Tokyo, I highly recommend this tour.
5 August 2025
Unprompted review
Reply from Tourist Japan
Wow, Dustin! Thank you for your kind words-we'll be sure to pass them along to Daniel. Your adventure really sound fascinating (the Meiji Shrine is also one of our favorites) and we truly appreciate you taking the time to share your experience.
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