This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased w... See more
Company replied
I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece... See more
Company replied
My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also rece... See more
Company replied
Company details
Written by the company
We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.
Contact info
4.7
Excellent
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jiro and Elena made our experience in…
Jiro and Elena made our experience in Japan one to remember! They are both a wealth of knowledge and help you to experience Tokyo like a local and a historian. I highly recommend Tour Japan!
20 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your review. We're so pleased to hear Jiro and Elena helped make your time in Japan so memorable. At Tourist Japan, we believe the best travel experiences combine local insight with historical and cultural context, helping guests see a destination through local eyes while gaining a deeper understanding of the stories behind it.
Thank you for your recommendation, and we hope to welcome you back to Japan in the future.
Jiro
Our tour guide, Jiro, did a fantastic job! He spent time getting to know the members of his group and was kind enough to let us do side quests during the tour (like stamp collecting!).
21 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your review. We're delighted to hear you enjoyed your day with Jiro. At Tourist Japan, our tours are designed to balance expert guidance with the freedom to explore what interests you most, giving guests the confidence to follow those personal moments while still benefiting from local insights and a thoughtfully structured experience.
We're so pleased Jiro embraced that approach and even made time for a few stamp-collecting side quests along the way. Those are often the moments travellers remember most.
A wonderful day with our guide Jiro
A wonderful day with our guide Jiro, he is so kind. we saw to many things in one day. I highly recommande this experience
21 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your review. We're so pleased to hear you enjoyed your day with Jiro. His warmth, local knowledge, and enthusiasm for sharing Tokyo help guests experience more of the city while gaining a deeper understanding of the culture along the way.
Thank you for your recommendation, and we hope to welcome you on another adventure in Japan soon.
The Tsukiji fish market walk and food…
The Tsukiji fish market walk and food tasting tour was a great experience thanks to Jiro. At first my wife was hesitant to go because she is a vegetarian, but Jiro was able to accomodate her diet and in the end she was very happy about going. Jiro is very knowledgeable of the area and culture and was very enthusiatic to share his knowdge with us.
20 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your review. We're so pleased to hear Jiro helped make the experience enjoyable for both of you. Creating tours that are accessible and welcoming to a wide range of travellers is important to us, and it's wonderful to hear your wife felt included and left happy she joined.
At Tourist Japan, we believe food tours should offer more than just tastings. They should provide insight into the culture, traditions, and stories behind what you're experiencing. We're glad Jiro's knowledge, enthusiasm, and thoughtful approach helped make your time at Tsukiji such a memorable one.
Jiro was a very kind and likeable tour…
Jiro was a very kind and likeable tour guide who likes to share his knowledge.
Booked the tour as a solo traveler, was very pleasant experience.
15 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your review. We're pleased to hear Jiro's knowledge and personable approach helped make your experience so enjoyable. At Tourist Japan, we believe great tours are about more than seeing the sights; they're about understanding the stories, culture, and daily life behind them, and we're glad Jiro helped bring that perspective to your day in Tokyo.
A really memorable and inspiring tour…
A really memorable and inspiring tour with our guides Jiro & Yukiho. You get a great overview of Tokyo and culture.
16 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your wonderful review. We carefully select guides who can help travellers understand not just what they're seeing, but also the culture and stories behind it. We're delighted to hear Jiro and Yukiho provided such a memorable introduction to Tokyo and helped bring the city to life through their insights and local perspective.
Jiro was a enthusiastic tour guide…
Jiro was a enthusiastic tour guide through Tokyo, shareing the history and culture though his own personal lense. He answered questions honestly, openly, and was good fun all round. Perfect tour guide.
If you are booking multiple days of tours, don't rely on tourist Japan to put them together, choose your own accomodation and connections as many of them are completely up to you anyway. The 8 day tour was effectively a colletion of individual day tours with a bonus pickup from train station to accomodation on arrival via train from airport.
5 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your thoughtful review. We're so pleased to hear Jiro's enthusiasm, honesty, and personal perspective helped bring Tokyo's history and culture to life. We believe some of the most meaningful travel experiences come from hearing a destination through the eyes of someone who calls it home, and we're glad Jiro helped create that connection.
We also appreciate your feedback regarding the 8-day package. Our packages are designed to combine guided experiences with independent exploration, giving travellers the flexibility to enjoy Japan at their own pace between tours. Thank you for sharing your perspective, and we're delighted Jiro helped make your time in Tokyo such a memorable part of your journey.
Do not book a "Tour" with this company…
Do not book a "Tour" with this company as its not a tour company, you will be organising yourself for most of the "Tour" with nearly mornings and tight schedules, think of this company more as pre booked activities not a Tour!
You're better off booking these activities individually as it will give your more time to enjoy your holiday.
Most of the important information you'll be given will be in fine print and difficult to find as you as you jump from Web link to pdf making it very difficult to follow their complicated instructions and if you miss their deadline you miss the activity.
The accommodation they book will more than likely not be convenient, you'll also have no ability to make changes as go as you've booked nothing and most things require the person booking to make necessary changes.
Whilst the guides are great, it seems they all work for multiple companies, so there is absolutely no need to book with this company, especially don't book a multiple day "Tour"
11 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for taking the time to share your feedback.
We're sorry to hear that the style of travel included in our multi-day package did not align with your expectations.
For the benefit of future travellers, our packages are designed as a combination of guided experiences, accommodation, transportation planning, and independent exploration time, rather than fully escorted tours where a guide accompanies guests throughout the entire journey. This is outlined on our tour pages and is intended to provide a balance between expert guidance and the flexibility to discover Japan at your own pace.
We would also like to clarify the suggestion that we are not a tour company. The majority of our tours are operated directly by Tourist Japan and are carefully designed, reviewed, and continuously refined by our team to deliver the highest-quality experience possible. For a small number of specialized experiences, we work with trusted local partners who meet the same standards of quality, professionalism, and guest care that we expect across all of our tours.
Guests are not expected to organise their trip themselves. Prior to departure, travellers receive detailed travel documentation covering accommodations, transportation guidance, meeting points, arrival information, and tour-specific instructions. Before each tour, guests receive dedicated information explaining exactly where to be, when to arrive, and what to expect. In addition, our Customer Service and Operations teams remain available throughout the journey should assistance be required.
We also offer one-on-one pre-travel calls for guests who would like additional support reviewing their itinerary, understanding logistics, or discussing any questions before departure.
We appreciate your comments regarding the way information is presented and are always looking for ways to make the travel experience even clearer and easier to navigate.
Regarding accommodation, hotels are selected based on factors such as location, quality, accessibility, and proximity to tour meeting points, and many packages offer guests a choice of hotel category during the booking process.
We're pleased to hear you enjoyed the guides. A multi-day package is designed to provide a seamless travel experience, combining expert-led tours with carefully planned itineraries, coordinated accommodations, logistics, and dedicated support throughout the journey. Our team brings together each component to create a cohesive experience that allows travellers to explore Japan with confidence while making the most of their time in the country.
As we have been unable to identify a booking from the username used for this review, we have not been able to investigate the specific concerns raised. We would welcome the opportunity to do so. Please feel free to contact us with your booking details, and we will review your experience and ensure the appropriate team follows up.
We wish you all the best in your future travels.
Kind regards,
Tourist Japan
Good day in Tokyo
We had a day walking tour of Tokyo with our guide Jiro. The tour was great. Jiro was a very knowledgeable guide who took good care of his little flock for the day. Would highly recommend this tour.
6 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your kind review. At Tourist Japan, we believe the most memorable travel experiences are built on genuine hospitality and meaningful local insight. Those values are central to every tour we operate, and we're so pleased to hear Jiro reflected them throughout your day. We hope to welcome you back to Japan again soon.
JIRO made our tour very enjoyable and…
JIRO made our tour very enjoyable and interesting with his lively personality. I’d recommend him always.
7 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your review. We believe the best tours go beyond visiting landmarks; they help guests connect with the stories, people, and traditions behind them. Jiro's enthusiasm for Tokyo and his ability to share its history through engaging local perspectives are a big part of what makes him such a valued guide. We're delighted to hear he helped bring the experience to life, and we truly appreciate your recommendation.
Interesting and entertaining tour We had a great guide very pleasant easy…
We had a great guide very pleasant easy to understand excellent with English, he had good stories and history of the place we visited. He kept the group together and I can highly recommend him.
5 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your kind recommendation. We carefully select guides who can bring Japan's history and culture to life through engaging storytelling and genuine local insight, so it's wonderful to hear your guide's knowledge and clear communication made such a positive impression. Creating a seamless experience where guests can focus on enjoying the destination is something we place great importance on, and we're glad that came through during your tour.
Today our tour of Tokyo
Today our tour of Tokyo, we had an excellent tour guide named Jiro he had a lot of knowledge in and around Tokyo. I would highly recommend him for any tour group again.
4 June 2026
Unprompted review
Reply from Tourist Japan
Thank you for your review. We're delighted to hear you enjoyed exploring Tokyo with Jiro. At Tourist Japan, we carefully select and train guides who can do more than simply show the sights; they bring the city to life through deep local knowledge, engaging storytelling, and genuine hospitality. We're pleased to hear Jiro's expertise helped make your day so memorable, and we'll be sure to share your kind words with him. We hope to welcome you back to Japan again soon.
Jiro was the best
31 May 2026
Unprompted review
Reply from Tourist Japan
Thank you so much, Mary! We will be sure to pass on your kind words to Jiro.
Tour of Tokyo with our guide Jiro was the best!
Jiro led a fantastic tour of Tokyo. We enjoyed seeing and learning about the beautiful Imperial Palace and exploring the iconic Sensō-ji, where we got a chance to experience the rich history and vibrant atmosphere of Asakusa.
A memorable part of the tour was walking through Shibuya Crossing in action and experiencing the incredible energy of one of the world's busiest intersections. I also appreciated learning how to navigate Tokyo Station and Tokyo's extensive metro system, which made exploring the city much less intimidating.
Overall, the tour was informative, well organized, and a great way to experience Tokyo's most iconic sights. Highly recommended!
30 May 2026
Unprompted review
Reply from Tourist Japan
Thank you, Regina! Your review perfectly reflects what Tourist Japan set out to create with this experience.
By combining Tokyo's must-see landmarks with practical local knowledge, our goal is to help travellers enjoy the city not just as visitors, but with the confidence and understanding to explore it more like locals. We're delighted to hear that Jiro's guidance helped make Tokyo feel both accessible and unforgettable.
We'll be sure to pass along your kind words to Jiro. Thank you for choosing Tourist Japan.
Fun and enlightening
We had a very enjoyable morning with Jiro. He was very personable and knowledgeable about the Tsukiji fish market and local neighborhood, and was happy to share insights about the Japanese culture.
29 May 2026
Unprompted review
Reply from Tourist Japan
We're delighted to hear you enjoyed your morning with Jiro.
Tsukiji is so much more than a fish market, and at Tourist Japan we design this experience to help guests discover the stories, traditions, and local character that make the area so special. We're pleased to hear Jiro's knowledge of the neighbourhood and his insights into Japanese culture helped bring that experience to life.
We'll be sure to share your kind words with Jiro, and we hope to welcome you on another Tourist Japan adventure in the future.
Tokyo city tour
The tour was very knowledgeable and helpful especially for our first day in Tokyo. Jiro was very friendly, helpful and attentive to everyone in our group. Thank you for a wonderful experience!
28 May 2026
Unprompted review
Reply from Tourist Japan
Thank you! We're delighted to hear Jiro helped make your first day in Tokyo such a positive experience.
Starting a trip in a new city can feel overwhelming, so it's wonderful to hear that Jiro's knowledge, attentiveness, and local insights helped you feel more comfortable and confident as you began exploring. At Tourist Japan, we believe the best experiences don't just show guests a destination, they help them connect with it.
I had the “Best Tokyo tour “with my guide “Reiko.”
I had the” Best Tokyo tour “with my extraordinary guide “Reiko.” She gave us detailed information of history of all the amazing sites we visited today. She is extremely knowledgeable and very kind to tske pics as we requested. She also able to give us recommendations of places we wanted to visit on our time . She made sure we all were taken care of and has a terrific personality and best guide for me. Thank you Reiko for my best tour in my second day of Japan. I highly recommend this tour “Best of Tokyo “ with Reiko. 💯
22 May 2026
Unprompted review
Reply from Tourist Japan
Thank you for taking the time to share your experience. We’re delighted to hear that Reiko made your second day in Japan so memorable with her knowledge, warmth, and thoughtful guidance throughout the day.
At Tourist Japan, experiences like our Best of Tokyo tour are designed to combine iconic sites with local insight and personal attention, so it’s wonderful to hear how much you enjoyed exploring the city alongside Reiko. From sharing historical context to helping with recommendations beyond the tour itself, she clearly made you feel well looked after from start to finish.
We’ll be sure to pass along your kind words to Reiko. Thank you again for the recommendation.
An amazing start with Shish
We recently completed our Japan and Korea tour, and one of the absolute highlights was our first day in Tokyo with our guide, Shish. Despite the rain and our jet lag leaving us a bit low on energy, Shish completely transformed the day with his enthusiasm and positive attitude.
He is exceptionally charismatic, knowledgeable, and an outstanding communicator with excellent people skills. He connected with us effortlessly, despite our different backgrounds, and made the entire experience both seamless and genuinely enjoyable.
It’s rare to come across someone who leaves such a strong impression, especially at such a young age and we truly appreciate the company for pairing us with him. A heartfelt thank you to Shish for making our first day in Tokyo so memorable.
28 April 2026
Unprompted review
Reply from Tourist Japan
Thank you for sharing such thoughtful feedback. We’re so pleased to hear that Shish made your first day in Tokyo feel so engaging and enjoyable, even after a long journey and rainy weather.
At Tourist Japan, we carefully select guides who know how to combine local expertise with warmth, energy, and genuine human connection, and it’s wonderful to hear how naturally Shish created that experience for you from the very start of your trip. We’ll be sure your kind words reach him personally.
We truly appreciate you traveling with us.
Amazing customer service and my guide…
Amazing customer service and my guide was so friendly and great travelling company
20 May 2026
Unprompted review
Reply from Tourist Japan
Thank you so much, Phillip! We appreciate the feeback and look forward to travelling together again soon.
The guides are excellent and passionate…
The guides are excellent and passionate at their tours and the tours are well planned.
13 May 2026
Unprompted review
Reply from Tourist Japan
Thank you for the wonderful feedback. At Tourist Japan, we place a strong emphasis on pairing thoughtfully designed itineraries with passionate, knowledgeable guides, so it’s wonderful to hear both stood out throughout your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.