They are very helpful, polite and always prompt in responses to FAQ. They made me feel special whenever they are responding. That makes a difference. My first tour will be Nov.1-12. Hoping I will be l... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Preparation for Maritime Tour Prompt response to my questions. Staff courteous & helpful. Each detail of tour, including hotels, transportation, meals, etc all thoroughly researched for comfort.... See more
A travel agent that does what it says and provides a great service without hassle and with due speed and personal service. I have used Tour Hub previously and its my first port of call in looking for... See more
Company replied
After a false start, where the operator confirmed a place on the tour I wanted then found that they had over booked and cancelled my booking. No fault of Tourhub. The Tourhub consultants worked wond... See more
Company details
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s a great experience talking to…
It’s a great experience talking to service representatives,,, answer all queries that will arise. Keep up the good work!
8 June 2026
Reply from tourhub
Hi there! Thank you for taking the time to share your review. We are so glad you had a great experience chatting with our service representatives and getting all your questions answered. We appreciate the encouragement and will definitely keep up the good work!
The Tourhub Team
Easy to book Quick to answer Queries
Tourhub were very quick to respond to any questions we had. The responses were full of helpful information.
18 June 2026
Reply from tourhub
Hi Gail! Thank you for your lovely review. We are so pleased that our team was quick to respond and provided you with plenty of helpful information. Making things easy and clear is always our top priority. Happy travels!
The Tourhub Team
Your staff is very hard working and…
Your staff is very hard working and caring, but managing details of touring in Italy from England doesnotwork. Far too much frustration for the client
19 June 2026
Reply from tourhub
Dear Patricia,
Thank you so much for your kind words about our hard-working and caring staff. We are incredibly proud of their dedication to our customers.
We appreciate your feedback regarding the logistics, but we would like to gently clarify our setup. While Tourhub is a UK-based aggregator, your tour was operated entirely on the ground by Indogusto, a highly experienced, local Italian operator with years of expertise running tours directly in Italy.
We partner with local experts like Indogusto to ensure authentic, on-the-ground tours, and we are very sorry if the coordination felt frustrating at any point. We have shared your feedback directly with their team to help us improve future trips.
If you would like to discuss your experience in more detail, please feel free to message us via your booking portal.
Warm regards,
The Tourhub Team
Very responsive!
Prompt response to my queries on this late booking. Not done the sailing yet but tour agent very informative and patient.
Can’t wait to go this week.
19 June 2026
Reply from tourhub
Hi Christine! Thank you so much for the feedback. We are thrilled that our agent was patient and informative for your late booking. Your sailing trip sounds incredibly exciting, and we hope you have a phenomenal time out on the water this week!
The Tourhub Team
Very prompt response and cheaper than…
Very prompt response and cheaper than going through EXPLORE!
17 June 2026
Reply from tourhub
Hi Launa! Thank you for the great review. We know how important it is to get prompt responses when booking a trip, and we are absolutely delighted that we could also save you some money compared to booking direct with Explore. Enjoy your tour!
The Tourhub Team
Not even one star
Not even one star, if I could have chosen zero I would. I’ve been following prices of a specific trip on TourHub for months now & on deciding to book at $2444pp as advertised, the cost jumped to $4888pp, doubling the price in the quote at checkout. Every price listed for that trip at least for months of departures are wrong on their website.
I enquired why, on chat, by email, finally booked a phone call where they said basically, oh sorry, it’s IT issue.
So, after months of research, nothing.
They’ll get it fixed, but is no longer in my budget.
UPDATE
My REPLY to response below from TourHub.
This is just not true, this major error was not rare, not temporary, not technical or synchronised from live feed from Intrepid. It was not brief, or a “glitch” and the correct price was at no time active on the tour hub website throughout my research period.
Every price listed for every departure, was wrong, for weeks, if not months while I was looking, whilst at the same time the Intrepid site had correct prices.
It was also not corrected quickly on your website when I informed you on a Friday, your time, the incorrect prices remained over the entire weekend, until they were corrected the following Monday.
You advertised prices, that you refused to honour and then shift blame to Intrepid.
I also gave you the opportunity to find me a similar itinerary that aligned with my budget and nothing you offered did that.
26 June 2026
Unprompted review
Reply from tourhub
Dear Wendy,
Thank you for taking the time to share your feedback. We are incredibly sorry for the frustration and disappointment you experienced when trying to book your tour. After spending months researching and planning your trip, we completely understand how disheartening it is to see a price change at checkout.
To provide some context, our website displays live pricing and availability powered by direct API data feeds from our operator partners in this case Intrepid.
In this instance, a rare, temporary technical synchronisation error occurred in the live pricing feed provided by the operator for this specific tour. This glitch briefly displayed an incorrect rate of $2,444pp at checkout, rather than the correct, consistent price of $4,888pp that had been active throughout your research period.
Because we are an agent and do not set or control the tour operators' pricing, we are unable to honour or subsidise rates that stem from a technical feed error.
This is a highly unusual occurrence in our 10 years of business, and our technical team quickly resolved the feed issue with the operator to prevent this from happening again.
We completely appreciate that the correct price is outside of your intended budget and we would have loved the opportunity to help you find a similar, fantastic itinerary that aligns with your budget.
Warm regards,
The Tourhub Team
Very responsive staff
Very responsive staff.
Regardless of timezone variances we were given great and prompt advice and guidance.
4 June 2026
Reply from tourhub
Hi Margaret, thank you for the wonderful feedback! Timezones can always be tricky, but we are so glad our team managed to give you prompt advice and guidance regardless of the hour. We appreciate you choosing us to help plan your trip!
The Tourhub Team
They responded quickly to my inquiries
They responded quickly to my inquiries.
Very efficient.
4 June 2026
Reply from tourhub
Hi Mac, thank you so much for leaving us a review! We are very glad to hear that our team responded quickly to your inquiries and kept everything running efficiently for you. Please let us know if you need anything else for your future travels.
The Tourhub Team
Reply from tourhub
Hi, thank you so much for the lovely feedback! We are thrilled to hear you received such a fast response to your enquiries. I will be sure to pass your kind words on to Jane, she will be absolutely delighted. We hope to help you book your next adventure soon!
Warmly,
The Tourhub Team
Reply from tourhub
Hi Stacy, thank you for sharing your experience! We are so glad to hear that you found our website easy to use and the deposit process smooth. Making your booking journey hassle-free is always our goal. We hope you have an amazing time on your tour!
Best wishes,
The Tourhub Team
I needed some help with getting my…
I needed some help with getting my passport photo over to Tourhub. A request for help was answered with genuine interest in my plight and the representative answered me with patient and polite assistance.
3 June 2026
Reply from tourhub
Hi Lynne, thank you so much for this wonderful review! We are so glad we could help you get your passport photo sorted out. Our team always aims to provide patient, polite, and genuine support, so it is fantastic to hear you felt well looked after. We appreciate you choosing us!
Warmly,
The Tourhub Team
Well informed and kind
Well informed and kind. Answered all my questions and had great suggestions.
3 June 2026
Reply from tourhub
Hi there, thank you for the great review! We are so happy to hear that our team was well-informed, kind, and able to help you with some great suggestions. We always want to make sure you feel fully prepared and excited for your travels. Have a fantastic trip!
Best regards,
The Tourhub Team
Very responsive
2 June 2026
Reply from tourhub
Hi there, thanks so much for taking the time to leave us a review! We are really glad to hear you found our team very responsive. Quick and helpful communication is what we strive for. We hope to help you book another great adventure in the future!
Best wishes,
The Tourhub Team
Tour hubb was very helpful in the…
Tour hubb was very helpful in the booking. I like the prompt answering of all questions.
3 June 2026
Reply from tourhub
Hi Owen, thank you so much for the feedback! We are delighted to hear we could help make your booking process easy and that you appreciated our prompt answers. Our team is always here to make your travel planning as smooth as possible. Have an amazing trip!
Warmly,
The Tourhub Team
This is my 2nd time using TH and they…
This is my 2nd time using TH and they meet all my expectations and then some. Quick replies and always friendly no matter how many questions I ask.
15 June 2026
Reply from tourhub
Hi Tom, thank you so much for booking with us again! It is wonderful to have you back, and we are absolutely thrilled that we exceeded your expectations. We love answering your questions and keeping things friendly and fast. Here is to another fantastic journey!
Best regards,
The Tourhub Team
Reply from tourhub
Hi Carol
Thank you so much for the fantastic feedback and we are absolutely thrilled to hear that you found our communications helpful and seamless!
We work hard to keep our messaging portal and round-the-clock support team running smoothly so you always get the quick, clear answers you need.
We appreciate you choosing Tourhub.
Ward regards
Tourhub Team
Easy to book
Easy to book. Great tours to choose from. Very helpful and friendly staff. Quick response
14 June 2026
Reply from tourhub
Hi Yvonne, thank you for the lovely review! We are so glad you found it easy to book and enjoyed our wide selection of tours. It is also great to hear our friendly staff provided quick responses. We appreciate your support and hope you have an incredible tour!
Warmly,
The Tourhub Team
A travel agent that does what it says on the tin!
A travel agent that does what it says and provides a great service without hassle and with due speed and personal service. I have used Tour Hub previously and its my first port of call in looking for organised tours as they provide a wealth of experience and availability. So quick from enquiry to booking and reservations confirmed.
15 June 2026
Reply from tourhub
Hi Gordon, thank you so much for the fantastic feedback and for being a returning customer! We love being your first port of call for organized tours. It is wonderful to hear that our speed, experience, and personal service hit the mark for you again. Happy travels!
Best wishes,
The Tourhub Team
Everyone was so helpful and wonderful
Everyone was so helpful and wonderful. Call backs were right on time. Email responses were exceptionally quick.
15 June 2026
Reply from tourhub
Hi April, thank you so much for your kind words! We are absolutely delighted that you had such a wonderful experience with our team and found our call-backs and email responses so prompt. Helping you is our absolute pleasure. We hope you have an amazing adventure!
Warmly,
The Tourhub Team
I am writing to express my extreme dissatisfaction
I am writing to express my extreme dissatisfaction with the 14-day "Capitals of Europe" tour with europamundo tours. I spoke to Tour Hub once and never heard from them again.
Despite requesting an English-speaking tour, our group of four Americans was placed with 40 Spanish-speaking guests. As a result, the majority of the information was provided in Spanish, leaving us unable to understand the guide. Consequently, we had to navigate most cities on our own.
Furthermore, a last-minute change to the tour schedule conflicted with our pre-booked tickets for Versailles. To make our entry time, we had to leave the tour abruptly and pay an additional 50 euros in transportation costs. We also incurred significant expenses for taxis because the hotels were located far outside the city limits.
To clarify, the staff, including the bus driver and the secondary guide, were unprofessional and unfriendly throughout the trip.
I am very disappointed that there has been no resolution to these issues. Based on this experience, I cannot recommend your company. I look forward to your prompt response regarding this matter.
Regards,
Kim Leroux
31 May 2026
Unprompted review
Reply from tourhub
Dear Kimberly
Thank you for taking the time to share your feedback. We are genuinely sorry that aspects of your tour did not meet your expectations.
However, we feel it is important to provide additional context regarding the concerns raised.
When you first contacted us on 31 May regarding communication and language concerns, we immediately escalated the matter to Europamundo and opened direct communication with both their operational team and local tour management. We subsequently maintained ongoing contact with both you and the tour operator throughout your trip.
On 3 June, one of our senior directors personally spoke with you by telephone to discuss your experience in detail. During that conversation, the primary concern raised was the level of English-language guiding. We were also pleased to hear that you were satisfied with the quality of the hotels and transportation provided during the tour.
Following our discussion, we escalated the matter directly to senior management at Europamundo, who contacted you during the tour and instructed the local guides to provide additional attention and support to English-speaking passengers. We subsequently followed up with you again to confirm the actions that had been taken. For this reason, we respectfully disagree with the statement that you spoke with Tourhub once and "never heard from them again," as there were multiple communications from both Tourhub and Europamundo regarding your concerns.
We would also like to clarify that this tour was clearly advertised and booked as a bilingual tour. Europamundo confirmed that there were a significant number of English-speaking travellers participating throughout the itinerary, and additional support was provided after your concerns were raised.
Regarding the issue at Versailles, our understanding is that this arose after you chose not to participate in certain guided portions of the tour. As daily briefings and operational updates are typically provided during these guided elements, this unfortunately contributed to a misunderstanding regarding scheduling arrangements.
While we fully appreciate that the tour format may not have matched your personal preferences, both Tourhub and Europamundo took the concerns raised seriously, responded promptly during the tour itself, and made every effort to address the issues while you were travelling.
We value all customer feedback and remain committed to ensuring concerns raised during travel are investigated and addressed as quickly as possible.
We wish you all the best in your future travels.
Warm Regards
The Tourhub Team
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