tourhub Reviews 

Reply from tourhub

Aug 21, 2026

Hi Theresa,

Thank you for sharing your feedback with us. We are truly sorry to hear that your experience on the Spain, Switzerland and Classical Italy tour did not meet your expectations, particularly regarding the pace of the itinerary, the transportation, and the guiding.

Your tour was organised and operated directly by Europamundo and whilst Europamundo tours generally receive very positive feedback, we take concerns about comfort, pacing, and guide engagement very seriously.

While on a trip, we always strongly encourage travellers to raise any immediate concerns directly with their tour leader or local guide. Addressing issues like driver behaviour or daily pacing in real time often allows the operator to make on-the-spot adjustments to improve your journey.

We want to make sure your feedback is formally reviewed by the operator to help improve future departures. Please reach out to our Post-Booking Team through your Tourhub messaging portal, and our team will be happy to raise your concerns directly with Europamundo on your behalf.

Warm Regards
Team Tourhub

Reply from tourhub

Updated Aug 21, 2026

Dear Paul

Thank you for sharing your feedback, and we completely understand how frustrating it can be when you need urgent reassurance about your travel details.

Because your booking is already confirmed, your inquiry was routed from our Sales and Enquiries team to our dedicated Post-Booking Team, as they specialise in managing and updating confirmed itineraries.

We recognise your concerns regarding international phone charges and want to fully reassure you: there is absolutely no charge to receive calls from any member of the Tourhub team, regardless of where you are located.

While phone calls can be arranged, the quickest, most secure way to manage your booking is directly through the Tourhub messaging portal.

Using the portal offers several key advantages for your peace of mind:

Accuracy: It creates a clear, permanent written record of all passenger details, preferences, and corrections, preventing misunderstandings or typos.
Continuous Monitoring: Our Post-Booking team constantly monitors and actions messages, ensuring your inquiries are addressed promptly.
Security & Transparency: Holding communications within your secure account portal ensures your booking data and personal information remain protected.

Please be assured that our Post-Booking team is actively working through your portal messages to review and correct all passenger information for your upcoming tour. If you have any further questions, please log into your account and send us a message on the portal where our team is ready to assist you every step of the way.

Warm Regards
Team Tourhub

Reply from tourhub

Sep 2, 2026

Dear Debra,

Thank you for leaving your review and we appreciate the opportunity to address your concerns regarding your payment receipt and phone contact details.

Transparency and security are central to how we operate so when you complete a booking with Tourhub, payment confirmations are automatically sent to your booking messaging portal. For your convenience and peace of mind, a full record and itemised breakdown of all your payments remain accessible anytime directly within your customer profile.

Regarding phone communication, our global team supports travellers across the USA, Canada, Australia, and the UK. Rather than using traditional call-in lines, we operate a dedicated "book a call" system through the messaging portal. This allows you to request a call-back from our team at a time that works best for you, completely free of long-distance charges, while keeping all communication records organised in one place. We can assure you that all of our operational links and system lines are fully active.

Warm regards,
The Tourhub Team

Reply from tourhub

Aug 21, 2026

Dear Douglas

Thank you for sharing your feedback and we’re glad to hear you enjoyed our competitive pricing, but we understand your frustration regarding communication and want to clarify how our support system works.

Because we operate as an online travel agency, direct message updates for existing reservations are designed to go through your dedicated booking message portal rather than our general site inquiry form. Using the booking portal ensures your requests reach both our team and the tour operator directly, keeping all communications centralised and transparent.

In this case, you will see that G Adventures was actively participating in your booking message thread to assist with adding your excursion. Additionally, to avoid placing costly international calls on our customers, our Post-Booking team offers a call-back service at a time that works best for you.

We appreciate the opportunity to clarify this process, and if you still need any assistance with your upcoming trip to Turkey, please leave a message in your booking portal or request a call back so our team can get in touch right away.

Warm Regards
Team Tourhub

Reply from tourhub

Sep 2, 2026

Dear Chiara,

Thank you for taking the time to share your feedback with us and we are delighted to hear that you like the tour you have selected and booked.

At the same time, we truly appreciate your constructive comments regarding our initial communication. Clear, reliable updates are an essential part of our process, and we want every traveller to feel informed and supported from the moment they reach out with an inquiry. We understand how important it is to know exactly when and how to expect a response after requesting more details.

In the meantime, our team is always available to assist and we thank you for helping us improve our service.

Warm regards
The Tourhub Team