They are very helpful, polite and always prompt in responses to FAQ. They made me feel special whenever they are responding. That makes a difference. My first tour will be Nov.1-12. Hoping I will be l... See more
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Review summary
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Preparation for Maritime Tour Prompt response to my questions. Staff courteous & helpful. Each detail of tour, including hotels, transportation, meals, etc all thoroughly researched for comfort.... See more
A travel agent that does what it says and provides a great service without hassle and with due speed and personal service. I have used Tour Hub previously and its my first port of call in looking for... See more
Company replied
After a false start, where the operator confirmed a place on the tour I wanted then found that they had over booked and cancelled my booking. No fault of Tourhub. The Tourhub consultants worked wond... See more
Company details
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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There are scammers
There are scammers, selling fake air tickets using this tourhub company. One of the males has an Asian ascent named Usman . They use a Manchester area code telephone number. On paying deposit they will give you what seems to be an authentic airline booking reference number which you use to check your air ticket itenarary on airline website but after some hours the booking becomes invalid.
We used Air France website and appeared authentic. But after paying the full ammount scammers fob you off and you never receive the electronic air ticket.
Our investigation , picked the use a virgin brodband IP address to hack into victims bank details take out the money as cash cards/ gift cards
Taking steps to report this company to trading standards and Companies house.
Need to get back our scammed £677
4 June 2026
Unprompted review
Reply from tourhub
Hi there,
We’re sorry to hear about your experience and we should clearly point out that we are Tourhub Limited which is a fully legitimate and ABTA registered business and we don't have any record of any dealings with you nor do we sell flights.
It would appear that your dealings have been with a similar named business which is currently being investigated by trading standards and e-crimes units.
Kind Regards
The Tourhub Team
I am so excited about my upcoming trip
I am so excited about my upcoming trip! First of all, I kind of mucked up my own booking, and then I got a call from Trudy at Tourhub who asked, “are you you doing okay?” It was a great question! She got everything sorted out for me and now I am confirmed on my dream trip. Thank you , Trudy, and everyone at Tourhub for taking care of inexperienced travelers like me. Very much appreciated.
1 June 2026
Booking process was easy.
Booking process was easy.
Staff kept me in the loop.
Response to questions was reasonable, but could have been a bit quicker for me.
Will definitely be using this site again for our next adventure.
27 May 2026
Second time using tour hub
Second time using tour hub. Both trips were great. Great guides, reasonable prices
18 May 2026
Everyone there is good
Everyone there is good, however, I don't like the scheduling a time through a series of back and fourth emails and contacts, I like simply like calling and waiting then talking to a human.
12 May 2026
Tour Hub canceled my 26 day Ultimate…
Tour Hub canceled my 26 day Ultimate Europ Tour six weeks before the tour was to start. I had to find the 22 day Europe tour and ask to be transferred. The 22 day tour was cheaper than the 26 day tour and asked for the lower price. Was told they couldn’t give me the lower price. On the tour I found out that ExPat gave the other people that had been on that tour the lower price plus a 5% discount. Expat are the actual Tour company for the tour. Tour Hub is just a broker. I will never use Tour Hub again! If you want to book go directly to ExPat.
10 April 2026
Unprompted review
Reply from tourhub
Dear Constance,
We're pleased to confirm that, as a Tourhub customer, you received full price protection plus complimentary excursions worth $309 which was a better overall outcome than passengers who booked directly with the operator.
We genuinely understand how frustrating it is when an operator cancels a departure, and we want to take this opportunity to clarify our role and the extensive support our team provided on your behalf.
Tourhub's mission is to advocate for our travellers when unexpected changes occur. When Expat Explore cancelled the January 29th departure, our team (including our CEO, who personally escalated your case to a Senior Director at Expat Explore) worked tirelessly to secure the best possible outcome for you.
Regarding the discount you mentioned seeing on tour, we took your concern seriously and asked Expat Explore to conduct a full investigation. Their findings confirmed that the affected passengers who were transferred to the 22-day trip without any additional discounts. The only exception had specific circumstances where there was a base price nearly $2,000 higher than yours. No blanket preferential treatment was given to direct customers and we have emailed you more details of their response.
To summarise what was secured for you:
- Price Protection: Despite the new tour carrying a higher price tag, we successfully negotiated with Expat Explore to honour your original, lower price.
- Complimentary Excursions: Both Expat Explore and Tourhub gifted you optional excursions worth a combined $309 as a goodwill gesture for the disruption caused.
This is precisely the kind of advocacy and added value that Tourhub exists to provide i.e. protection and support that travellers booking directly often don't receive.
We're sorry the cancellation caused stress, and we hope your European adventure was everything you'd hoped for.
If you'd like to discuss anything further, our Post-Booking Team is available through your messaging portal.
Warm regards,
The Tourhub Team
I booked a trip with Tor hub and have…
I booked a trip with Tor hub and have not yet received any confirmation or any other contact from them except for this review of them.
25 May 2026
Reply from tourhub
Hello Diane,
Thank you for sharing your feedback. We understand how important peace of mind is when preparing for a trip, and we appreciate the opportunity to clarify the details of your booking.
We want to reassure you that your booking with Expat Tours, made on 24th May, was fully confirmed on our system that very same day and you were sent full details of that confirmation.
At the time of confirmation, a detailed what to do next message was sent directly to you via our secure Tourhub messaging portal.
This message included:
- Confirmation of your tour's start and finish points so you could confidently begin making your travel arrangements.
- A secure link to the operator's intranet to complete your essential passenger details and browse optional excursions.
- Information regarding your final itinerary, which the operator generates and sends between 5 and 10 days prior to your departure.
Since your departure date is 20th June 2026, your final travel documents are right on schedule and will be arriving with you soon.
It is possible that our portal notifications or emails may have landed in your spam or junk folder. We highly recommend logging directly into your Tourhub account to view your messaging portal, where all of this information is safely stored.
If you are having trouble accessing the portal or locating these details, please reach out directly to our Post Booking Team through your account portal, or request a call back there.
We are here to ensure everything goes smoothly for your upcoming adventure.
Warm regards,
The Tourhub Team
Due to unforeseen circumstances I had…
Due to unforeseen circumstances I had to cancel a booking. Jane from Tourhub proactively managed sourcing deposit refund with minimal charges being incurred.
8 May 2026
Eva Is Amazing
Eva is very accommodating, knowledgeable, and patient. She was most helpful with my questions regarding the tour. She was prompt and detailed with her responses to my questions.
20 May 2026
Great choice of tours
Great choice of tours. Very good support, answered fast and provided lots of information.
15 May 2026
Post tour is probably a better time to review!
Probably a better time to request a review would be post tour.
Was very nervous of booking online but so far so good. Would be better if tour, flights, pre and post tour accommodation could all be booked together but hopefully we have got it right.
I found the Website a little difficult to navigate but staff were quick to answer any queries I had. Fingers crossed it will all go well.
7 May 2026
Expert advice and knowledge. Above and beyond service!
I had a lot of questions and wasn't quite sure which tour would work best for me. Everyone was extremely knowledgeable and answered questions quickly. PJ stood out, going above and beyond in every step of the planning to help make this an amazing trip. I highly recommend Tourhub and PJ! Thanks for everything!
27 May 2026
Unprompted review
So far I’ve been very pleased with…
So far I’ve been very pleased with them. They get back to me with an answer within 24 hours.
2 April 2026
Booking was easy
Booking was easy. Staff was competent and professional. When I had a problem, they made every attempt to resolve it quickly and efficiently.
20 May 2026
I had payment problems
I had payment problems, as my card was cloned, it took the bank a couple of days to sort everything out. I ended up paying about 4 days over time and was happy my spots on the tour were kept for me.
19 May 2026
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