Tough Leads Reviews 

ToughLeads was recommended to me, to supply a 32A/16A Adaptor to protect my narrowboat 16A shoreline. Before proceeding, I looked at other options as a comparison, but these others provided limited technical description and only vague info on the grade of cable provided (a critical issue), so I decided to go with ToughLeads as they provided very detailed information especially cable requirements. I emphasised my need to install this at short notice, and they agreed to upgrade to a priority Royal Mail parcel service at no extra cost. Also, they offered to include FOC the necessary 16A plug to replace the 32A plug installed on my shoreline. The Adaptor set was delivered in good time, and has now been installed. Whenever I had a query ToughLeads responded quickly to provide the support and expertise I needed. I can fully recommend ToughLeads to provide an excellent product and related service at a fair cost.

I bought an EV and needed to get something sorted to be able to safely charge. I ordered the heavy duty WiFi extension lead with RCD.

It arrived a couple of days later and was made of high quality components. 25 minutes later I had run it, mounted the socket on the wall and got it setup on WiFi.

It integrates with home assistant so I can automate turning it off and on as well as monitor how much power is going through it while my car charges.

Would highly recommend if you need an extension or granny charger.

I ordered a 25m ip66 extension cable. It works as expected, it looks and feels safe. It is shown as advertised. And arrived much faster (4days) than I anticipated. Good service.

Worth the money I’ve paid. Great item and excellent communication with the team. Perfect item. I recommend it.

Warning to avoid

Ordered a foot switch. Claiming it was IP rated, PAT tested and made in Britain.
The foot switch has a sticker saying made in china, and doesn't have CE or UKCA markers on it and the switch is not IP rated.
Contracted support 2 weeks ago and no communication.
Requested a refund from their website over a week ago and the only communication I have received is an automated message saying it the request to return is awaiting review.

Incredible customer service! I contacted Tough Leads three years after purchase because I had snapped the lid of my charger. I only wanted advise regarding where I could purchase a replacement. Adrian at Tough Leads posted a replacement at zero cost. This is a company that cares about their product and their customer. Thank you

Great product at a fantastic price. Delivered on time and well packaged.

Excellent, quick delivery and good quality product

The service I received was very good and the product is high quality. I'm really happy, thank you

Prompt service
Good quality product

Very well made EV lead. Quality parts used. Works a treat. Delivery time was also fast and secure.

Excellent, helpful and very informative advice on connecting unusual plugs running 10 A equipment.
The quality of leads, connectors and plugs supplied is superb. Very accommodating on delaying delivery due to being on holiday, but the leads arrives exactly on the day requested. Although expensive, top quality and totally recommended,

Excellent company that makes cables and extensions particularly for EV cars.

For the past 4 years i have been using their EV granny charger 13A weatherproof extension lead which is mounted to my wall

Time came to replace as the rubber naturally to keep it waterproof had started to falter a bit so i ordered another being that they are not alot of money

I only needed the 2m one as the socket inside my house its plugged into is right behind the wall its mounted on.

I for safty ordered the one with the rcd plug on the end which is easily removable so i could feed the cable through the wall.

Which is plugged into its own socket inside which is directly wired to the consumer unit by a electrician years ago so its ideal.

The box part with the lid which houses the 3pin socket comes with the cable protruding from the top which for me was not where i needed it as i needed it to come out of the bottom which is easy to fix as you unscrew the 3pin socket then there are 4 screws which hold the back part of the case and you then just turn it around so the cable is then at the bottom....but you then need to turn the socket around so thats now the right way which is easy...just rotate.

Wow. Amazing service. I received my order straight away and it is superb quality. I was scared to charge my hybrid car with my old lead that overheated and smelt. I thought a fire was imminent. Now with my new tough lead I am back to happy charging my car and being independent again. Cannot praise enough, brilliant product and website information

Ordered Sunday arrived Tuesday really quick delivery, the heavy duty25m 13amp extension lead with RCD, for EV charger lead very well made waterproof product. Quality of the product matches what is described on the website, also it is made in the UK.

Great product range, and excellent customer service. Rapid responses and friendly staff who processed a refund with no issues. Would recommend!

Ordered a heavy duty extension lead for my hot tub, works fine.
I emailed and had a response from Adrian, very helpful and made sure my order was received the next day. Great service, great quality and highly recommend.

I put the wrong email address and messaged to change. Fantastic response. Delivery was earlier than stated which was good. Cable exceeded my expectation. All round great experience 👍

Leads not delivered within 3 working days of order.
No reply to my request for help in getting a delivery date from DHL
Confusing information from DHL - why use a company that is poorly rated for UK deliveries?
Why am I paying for a slow and unhelpful delivery service?

Excellent extension cable. Highly recommended for any EV owner looking for a bit of extra reach.