bought a pair of mountain and sea braclets for my girlfriend some 7 months ago, they can be fiddly to connect at first but you get the hang of it. You do have to have Bluetooth enabled all the time bu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband and I love ours! Mine the mountain scene does have a lightning problem (the whole thing doesn't light up) and the band that we picked im not happy with it, maybe a suggestion is that to... See more
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Me and my boyfriend love sending messages while living in different countries at the moment. It works super well and easy. However my band broke which led to me losing my bracelet. This was my fault,... See more
Company replied
The design is not good. It's almost impossible to put the bracelets on at all and if you don't want them to go off with any arm movement you have to put them on so tightly that you need at l... See more
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Company details
Written by the company
Born in Milan in 2015, Totwoo smart jewelry lets you stay connected with your loved one, sending a touch of love, no matter the distance.
Contact info
United States
- support@totwoo.com
- totwoo.com
3.2
Average
300 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication Bracelet
Their Bracelets have truly changed the way my partner and I interact! We’ve been using them to send little touch notifications to each other throughout the day, which is such a sweet way to stay connected. It’s like having a silent conversation, even when we’re miles apart. The app pairs effortlessly, and the bracelets sync quickly. It’s a simple but thoughtful way to keep that spark alive in our relationship. Highly recommend for couples looking for new ways to connect!
17 January 2025
Unprompted review
This is a beautiful way to stay…
This is a beautiful way to stay connected with family, especially when you're living far apart. I love knowing that my sister can feel my love anytime.
19 December 2024
Exceptional quality, Plus size friendly…
I bought this bracelet for my youngest daughter so she could stay in better touch with her much older sibilings. I was pleasantly surprised by the quality of the item and the quick shipping. I received my order 6 days after I placed it. I cannot say enough about the quality of this bracelet, the band is made of sturdy , soft and smooth material, all the metal pieces are beautifully made, and the clasp is nice and tight. It is adjustable from very small to very large ( I have a large wrist and it fit mine with a bit of slack) very easy to set up.
15 January 2025
Unprompted review
It's like wearing a high-tech accessory…
It's like wearing a high-tech accessory without anyone knowing!
10 January 2025
The best part is the subtle…
The best part is the subtle notifications. I can stay connected without being glued to my phone all the time.
23 December 2024
I was skeptical at first
I was skeptical at first, but now I can't imagine my daily routine without it. It’s a game-changer!
3 January 2025
I wasn’t sure how comfortable a smart…
I wasn’t sure how comfortable a smart piece of jewelry would be, but it’s light and fits perfectly. So happy with my purchase!
11 December 2024
If I could give 0 stars I would
If I could give 0 stars I would. My twin girls wanted to buy eachother a I miss you bracelet for their birthday. Due to their age they do not have card so paid me and used mine. Over £100 in total. The parcel was apparently delivered to the inside of my bin is cannot confirm it was my bin as the picture was the inside of my bin. The parcel was not their it was reported to totwoo. They told me I needed to CALL royal mail even supplied the number. Asked for a certificate form them they do not do. But gave them the claim reference. Back and forth now for 1month and they are refusing to give a refund despite being sent communications from royal mail confirming item being reported missing, despite royal mail themselves contacting them to say they are giving wrong information and despite the loss having been reported to the police. Absolutely disgusting company. They have been told by royal mail they can claim for the parcel but are still talking about how if they refund me they are out of pocket. Do not touch this company they are thieves
14 December 2024
Unprompted review
Reply from Totwoo
Hello,
We are truly sorry for the distress this situation has caused you and your family😔 . Your experience falls far below the standards we strive to uphold, and we appreciate you bringing this to our attention.
We acknowledge the unacceptable delays and miscommunication regarding your missing order and refund request. To resolve this immediately:
1️⃣ Priority Investigation: A senior team member will personally review your case, including Royal Mail’s confirmation and police report, and contact you within [24 hours] to finalize the refund. Kindly provide your order number.
2️⃣ Full Refund Assurance: Regardless of Royal Mail’s claim process, we will refund to your original payment method immediately upon confirmation of your details.
3️⃣ Other remedies: We can also provide reissue services. To express our appreciation for you, we can reissue a bracelet with a price difference of no more than US$20 higher than the product you purchased.
We deeply regret the frustration caused by incorrect guidance procedures and the prolonged resolution. Your feedback will be shared internally to prevent such issues in the future.
Thank you for allowing us to correct this. We are committed to ensuring your family receives the outcome you deserve.
Sincerely,
Totwoo support team
Paid through paypal to keep a piece of…
Paid through paypal to keep a piece of mind. Paid addition expedited fee. Heard nothing from them for weeks until I requested a refund. At the same time I opened a dispute through paypal. They now refuse to refund unless I close the dispute. They want it vlised due to poor website reviews. If you're aware of paypal once you close a dispute they will not reopen it. So the battle shall go on. Keep your money not worth the hassle of reading and writing the same email to them for weeks now.
6 December 2024
Unprompted review
Reply from Totwoo
Dear Stephanie Renee,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced😔. We deeply regret the delays in communication and the unresolved issues surrounding your refund request. Your feedback is invaluable, and we want to make this right.
To clarify, it is never our policy to withhold resolutions contingent on closing a dispute. We respect PayPal’s processes and are committed to working within their guidelines to address your concerns promptly. We understand your hesitation to close the dispute prematurely, and we assure you that resolving this matter fairly remains our top priority.
To resolve this urgently,
1. We’ve assigned a dedicated support agent, to personally handle your case. Kindly provide your order.
2. Investigate the status of your order and expedited shipping fee. Process an immediate refund or reshipment (your choice) without requiring the PayPal dispute to be closed.
We value your trust and are determined to rectify this experience. Thank you for your patience, and we hope to restore your confidence in our service 😊.
Best regards,
Totwoo support team
I placed my order in November it's now january!!!!!!!
I placed my order in November thinking my gift for someone would come on time by Christmas and so now i have not received it still!!!!!!. Now it's January. When u go to ur email the store linie aka(totwoo) it goes to spam and u have to un spam register it, then when you reach out to customer service at the bottom of the page theres no email, no phone number no direct contact information and if u look for reviews on their direct page it shows error code messages when u select reviews. So if u go to internet search directly you can apparently find reviews so I'm placing my horrible experience here....I spent almost $30..... just to for nothing literally not a package and when u look at the updates for arrival the first few days it updates but nvr ships days package waiting to be picked up by handler, I need my money back or the package or some out come this is horrible, I only wrote a review because I see that the ones here get responses to from the company unless there on auto response.
1 November 2024
Unprompted review
Reply from Totwoo
Dear jasmine ervin,
First and foremost, we sincerely apologize for the frustration and disappointment you've experienced. This is absolutely not the service we aim to provide, and we take full responsibility for the delays and communication barriers you’ve encountered.
To resolve this urgently:
1️⃣ We will upgrade your case and assign a dedicated case handling specialist to be responsible for your order, ensuring that you can get accurate and fast inquiries 24 hours a day. Please provide your order number or 📧support@totwoo.com(indicate "urgent complaint + Trustpilot" in the email title.
2️⃣ Immediate investigation: We’ll track your package in real-time with our logistics team and provide a resolution within [48 hours].
3️⃣ Guaranteed outcome: You’ll receive either a full refund via your original payment method or a priority reshipment – your choice.
At the same time, we also have a concern about the payment amount of your order. The smart bracelets on our website do not have such a low selling price, so we are more urgent to confirm the order with you. Some websites may offer counterfeit products at lower prices to attract customers. Please give us a chance to investigate this matter.
Deeply sorry again,
Totwoo support team
My boyfriend really like it
They arrived fully charged and came beautiful gift package. He really liked the thoughtful gift. Since giving this for our relationship, we've worn it daily - it feels like a special bond connecting us.
20 December 2024
Reply from Totwoo
Thank you so much for your kind words! We're thrilled to hear that your boyfriend loved the gift and that it has become a meaningful part of your daily life. It’s truly heartwarming to know that our product is helping strengthen your special bond. Wishing you both many beautiful moments together! 💖
I gave one to my granddaughter
I gave one to my granddaughter, who lives with her mom, and this bracelet has truly kept us connected. On our first night, she buzzed me 11 times! It's fantastic.
6 November 2024
Reply from Totwoo
Thank you so much for sharing your wonderful experience! We're thrilled to hear that the bracelet has helped keep you and your granddaughter connected. It’s truly special to hear that she’s already buzzing you so often—what a beautiful way to stay close! ❤️ We’re so glad Totwoo is part of your meaningful moments. Thank you for choosing us!
I bought the original Sun & Moon…
I bought the original Sun & Moon bracelets for my birthday and loved them. The customer service rep was super helpful in finding the right size and assisted me throughout the purchase.
12 November 2024
Reply from Totwoo
Dear Customer , Thanks for your kind word . If u need any more help , Feel free to contact our Client Server email. support@totwoo.com
Amazing necklace
I bought two necklaces and they work amazing, I’m from Mexico and the only disappointing thing is that it took more time than the spectated, they said 7-10 days and it arrived like 15 or more days.
I talked to them on WhatsApp and it’s faster than email.
I feel my battery the same with the necklace
17 October 2024
Unprompted review
Reply from Totwoo
Dear Customer, we appreciate your love for totwoo；
totwooglobal.store/.com is totwoo's only official website, and all totwoo products are patented.
Thank you for your valuable feedback. We will continue to optimize our logistics services；and we support separate shipping ;https://totwooglobal.store/pages/separate-shipping
Took my money, never posted the items
I ordered my bracelets in July and I never received them. They took my money and never shipped the items I bought. I reached out and they never returned my emails either.
10 September 2024
Unprompted review
Reply from Totwoo
Dear Pettra St Hilaire,
We’re horrified that our systems failed you so catastrophically – taking payment without delivery is the ultimate betrayal of trust. This isn’t just a shipping error, it’s financial malpractice, and here’s our nuclear response:
Priority Support: A senior case agent will be assigned to your order. Please provide your order number or 📧support@totwoo.com(indicate "urgent complaint + Trustpilot" in the email title below so we can begin investigating immediately. They’ll contact you within 24 hours to discuss next steps.
📦 Compensation if Unshipped: If we confirm your item hasn’t been shipped, you’ll receive a compensatory discount and priority shipping to ensure swift delivery.
⏳ Refund Option: If you’d prefer not to wait, we’ll process a full refund immediately and still offer the discount for future purchases.
⚙️ Future Purchase Incentive: As a gesture of goodwill, you’ll receive a discount code to use on your next order, regardless of your choice above.
We value your patience and aim to resolve this to your satisfaction.
Sincerely,
Totwoo support team
Very disappointed!
Well we were excited when our bracelets arrived Thursday, 8/29. Today is Saturday, 8/31. We immediately put them on and read the directions. We turned on our location, Bluetooth, installed the app and provided some basic information. Well, on day 1, Thursday, we noticed that the bracelets were hardly ever connected, we had to open the app to reconnect often. Day 2, Friday, phone battery drained very quickly, due to the fact that Bluetooth and location had to constantly be on in order to use the bracelets. Day 3, Saturday 9am phone was at 100%. By 9pm, phone was at 8%. My battery never drained like that! They're very cute and a good idea, but don't waste your money! And I guess you should read the return policy before you buy because the item must be unused and in the exact same condition you bought it in. Then you have to pay for shipping and they charge a 15-35% restocking fee. By the time all is said and done you'll probably only get half of your money back. Imo don't buy it in the first place!
28 August 2024
Unprompted review
Reply from Totwoo
Dear Ronda Harvey,
We’re devastated that our technology disrupted what should have been a beautiful bonding experience. Your 3-day journey from excitement to frustration is a wake-up call we take to heart. Here’s our Redemption Blueprint:
🔧Specialized Support: A senior support agent is fully investigating your issue and will provide 24/7 updates until a resolution is reached. Please provide your order number or 📧support@totwoo.com(indicate "urgent complaint + Trustpilot" in the email title
🔧Technical Fixes: Our team has optimized the app’s connectivity, releasing a new version with enhanced stability and reduced battery usage—now matching most apps’ power efficiency.
💸Streamlined Returns: We’ve updated our policy to offer free returns, no restocking fees, and faster refunds once items are received.
We’ll keep working until your satisfication. We appreciate your feedback and are committed to delivering a seamless experience..
Best Regards,
Totwoos support team
one star is a star too many...........
one star is a star too many............ i purchased two pairs of bracelets on two different occasions and THEY NEVER ARRIVED! all too quick to take my money. someone FINALLY replied to my email saying theyve never gotton any orders off me 🤬🤬🤬 utter waste of money and time!!! (date i selected is roughly)
20 August 2024
Unprompted review
Reply from Totwoo
Dear customer,
Sorry😔 , we take full responsibility for the frustration and inconvenience caused. Please know this isn’t reflective of our standards, and we’re taking immediate action to address it.
Here’s a detailed plan to resolve this:
Dedicated Support Team: A senior case agent has been assigned to investigate your order. To ensure a swift resolution, please email your order number to support@totwoo.com with “Urgent Complaint + Trustpilot” in the subject line. They’ll reach out within 24 hours to guide you through next steps and keep you updated daily until resolved.
Your Choice of Resolutions:
If your item hasn’t shipped: We’ll apply a compensatory discount discount to your order and expedite shipping at no cost to ensure you receive it promptly.
Prefer a refund? We’ll process a full refund immediately and still provide a discount code for future purchases to apologize for the inconvenience.
Future Purchase Incentive: As a token of our appreciation for your understanding, you’ll receive a compensatory discount code to use on your next order, regardless of your chosen resolution.
We deeply value your patience and hope to rebuild your trust. Your feedback is critical to improving our systems, and we’re committed to ensuring this never happens again.
Here’s a gentle reminder:
To ensure we assist you effectively, could you kindly confirm if your order was placed through our official website:
https://totwooglobal.store/collections/smart-jewelry?
We’ve noticed an increase in unauthorized websites selling counterfeit versions of our products, and we want to verify your purchase source to provide the best support. Even if your order was placed elsewhere, we’re happy to investigate and clarify any concerns.
Warm regards,
Totwoo support team
One star is to much
One star is to much. Paid for bracelets and they were quick enough to take the money. Product has never shipped and no replies to email about getting a refund. Please don't use this company.
1 August 2024
Unprompted review
Reply from Totwoo
Dear Valued Customer,
We’re deeply sorry for the service that caused you frustration. This isn’t the experience we strive to deliver, and we’re fully committed to resolving it.
Here’s our plan:
Priority Support: A dedicated agent will handle your case. Please provide the order number at here or Email your order number to support@totwoo.com with “Urgent Complaint + Trustpilot” in the subject line, and they’ll contact you within 24 hours.
Your Choice:
Option 1: If unshipped, receive a compensatory discount + free shipping.
Option 2: Opt for a full refund now + a future discount code.
Goodwill Gesture: Regardless of your choice, enjoy a special discount code for your next purchase.
We appreciate your understanding and are acting swiftly to improve our systems. Thank you for giving us the chance to make things right❤️.
Here’s a gentle reminder:
https://totwooglobal.store/collections/smart-jewelry? Please confirm if purchased in this website. Because there are many unauthorized counterfeit websites to sell our products. We are afraid that you may have purchased from another website and have not received a response, in any case we will investigate this matter for you.
Warm regards,
Totwoo Support Team
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!! I WISH I HAD CHECKED TRUST PILOT BEFORE I PURCHASED THE BRACELETS. THEIR WEBSITE STATES “BEWARE OF FAKE SITES” I WOULD HAVE PROB BEEN BETTER OFF BUYING FAKE ONES!!!!!
THESE ARE CHEAP CHINESE GOODS, THEY DIDNT WORK THEY KEPT SENDING ME EMAIL AFTER EMAIL WITH FIXES AND NONE OF THEM WORKED!
AFTER DEMANDING A REFUND THEY FINALLY GAVE ME AN ADDRESS TO SEND THEM BACK TOO WHICH COST ME ANOTHER £18 TO SEND THEM BACK, I DID IT TRACKED AND SIGNED FOR TO MAKE SURE I KNEW THEY GOT THEM!
ONLY FOR THEM TO SAY THAT THEY HAVENT BEEN DELIVERED TO THEM CORRECTLY WHEN I KNOW THEY HAVE. THEY KEEP REPEATING FOR ME TO CONTACT THE DELIVERY PEOPLE I HAVE USED WHICH I HAVE AND THEY AGREE THEY HAVE THEM AT THE ADDRESS THEY GAVE ME!!!
SCAM SCAM SCAM… PLEASE DONT BOTHER I AM NOW £118 DOWN AND NO GOODS AND NO REFUND!!!!
AWFUL SERVICE AND AWFUL GOODS!!
ALSO I CAN SEE THAT THEY HAVE RESPONDED UNDER THIS, HILARIOUS AS THIS IS AN AUTOMATED RESPONSE AND WHO I HAVE BEEN EMAILING…USELESS AND JUST KEEP SAYING THEY HAVENT GOT IT WHEN TRACKING SHOWS THEY HAVE!!!
1 August 2024
Unprompted review
Reply from Totwoo
Hello,
Thank you for taking the time to share your experience, even though we recognize it’s been deeply frustrating. We’re truly sorry for the stress and disappointment this situation has caused, and we want to assure you that your feedback is being taken with the utmost seriousness. We pride ourselves on delivering exceptional experiences, and it’s clear we fell far short of that standard in your case—for that, we apologize wholeheartedly.
To address your concerns transparently and ensure we resolve this properly, here’s a detailed breakdown of our response:
✔️ Thorough Investigation:
We’ll immediately launch an investigation into every step of your order, from purchase to refund processing. This includes reviewing communication logs, delivery tracking, and our internal quality checks to pinpoint exactly where things went wrong. We’ll also audit our return processes to ensure no procedural gaps contributed to this issue.
🧷 Refund & Compensation:
We will quickly investigate your return package and complete the refund processing for you within 24 hours.
As a gesture of goodwill, we’d like to offer you a discount for future purchases.
🙆 Direct, Personalized Support:
To ensure this is resolved swiftly, we will provide you a dedicated support specialist can assist. Please provide your order number here or email support@totwoo.com with “Urgent Complaint + Trustpilot” in the title. We’ll prioritize your case and provide updates every step of the way.
We recognize trust is earned, and we’re committed to rebuilding yours through transparency and action. Your voice matters, and we’re using it to improve our processes to prevent similar issues in the future.
Again, we deeply apologize for the inconvenience and frustration. Thank you for giving us the opportunity to make this right.
Best Regards,
Totwoo support team
The bracelets of me and my partner…
The bracelets of me and my partner worked for 1 day. My partners no longer vibrates or sends messages. Whats the point of this terrible item
21 July 2024
Unprompted review
Reply from Totwoo
Dear customer,
We’re deeply sorry to hear about your experience and the frustration this has caused—especially as the bracelets meant to strengthen your connection with your partner. This is not the standard we hold ourselves to, and we’re committed to resolving this immediately. Here’s how we’ll make it right:
Immediate Tech Support:
While the replacement is en route, our engineers can guide you through troubleshooting steps (e.g., resetting the device, updating firmware) to see if we can revive the current bracelet. Please provide order number or 📧support@totwoo.com(indicate "urgent complaint + Trustpilot" in the email title).
Priority Replacement or discount:
We’ll ship a brand-new replacement bracelet to your partner’s address overnight, free of charge or refund some discount if we can't solve this problem.
Compensation for the Inconvenience:
We’ll issue a discount code for your next purchase as an apology for the stress.
We know apologies alone aren’t enough—we need to earn your trust back through action.
We’re here to listen and fix this—your connection matters to us. 💔🔧
Totwoo Support Team
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