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Rated 1 out of 5 stars

Totsbots have been bought by Peejamas. I placed an order and am missing an item from the delivery. I've emailed twice the company twice but got no response and there seems to be no other way to contac... See more

Rated 3 out of 5 stars

We bought a few items from Tot Bots. The delivery and service were excellent. Unfortunately the biodegradable nappy liners gave my son nappy rash - liquid doesn't appear to go through/isn't soaked aw... See more

Company replied

Rated 5 out of 5 stars

Bought to be used as night nappies for my nearly 3 yr old who we still potty training.I have used them before so was confident purchasing them. You need to wash them few times before use for them to a... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service.ordered as part of local council scheme ,the code wouldn't work but customer service very kindly put it through manually and delivered it before the due date. Only downside... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

Award winning reusable nappies, made in the UK. Making the world a fluffier place to pee in since 2001.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Major leaking problem and unfriendly customer service

As much as I wanted reusable nappies to be a sustainable solution, TotsBots unfortunately isn't. For a few reasons, first and foremost they leak. A lot and always making the little one wake up in the middle of the night all wet which rarely happened with non-reusable nappies. I contacted TotsBots to see if maybe that was a commun issue they could advise on some tips but never heard back.
Secondly I question how better for the environnement they really are cause the amount of water needed to pre-wash (clearly you can't put them directly in the washing machine soiled) plus washing at 60 degres every 2-3 days, is it really a more sustainable solution?
Last but not least, they take a lot more time to clean up which frankly I don't have so sadly I'm walking away from the product disappointed.

15 August 2022
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Reply from TotsBots

Hi Pauline, So sorry you are struggling with your nappies. I don't seem to see an email from you other than your RNFL voucher, so please would you resend and we can look into your issues and hopefully get you back on track. Even with the washing, using reusables does still reduce your carbon footprint by 40% overall compared to using disposables. Team TB x

Rated 3 out of 5 stars

Good service OK products

We bought a few items from Tot Bots. The delivery and service were excellent. Unfortunately the biodegradable nappy liners gave my son nappy rash - liquid doesn't appear to go through/isn't soaked away so we've swapped to adding another insert.
The bucket is great but the mesh bag is too elasticated. Unlike others I've used the wipes and nappies don't come out in the washing machine. It's a total pain to have to pull them all out.

14 August 2022
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Reply from TotsBots

Hi Katy, sorry you struggled with your bits and pieces, neither of these issues are ones we have had fed back previously so I will keep an eye out in case it is something we need to look at more. Thanks for taking the time to leave us feedback. Team TB x

Rated 5 out of 5 stars

These stretch night nappies r the best…

These stretch night nappies r the best by far I have bought I have a few other brands of night nappies and got to say the quality for these tots bots are 1000 times better im definitely going to get more of these when I can afford it and ditch the other brands

14 August 2022
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Reply from TotsBots

Thank you so much, we are so happy you love our bombproof Bamboozle as much as we do! Team TB xx

Rated 5 out of 5 stars

I love TotsBots nappies

I love TotsBots nappies, we started with the Bamboozles for night time and I was so impressed I bought some of the day time Bamboozle pads too. Loving them!

12 August 2022
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Reply from TotsBots

Thank you so much for such a lovely review! Team TB x

Rated 5 out of 5 stars

Highly recommend

Great design, amazing service and communication, 'locally' produced.

12 August 2022
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Reply from TotsBots

Thanks for your lovely review! Team TB x

Rated 5 out of 5 stars

Swim nappy (size 1)

Swim nappy (size 1) fits my baby in clothes size 3-6 months well. The pattern is lovely and the material dried quickly. No poop during use so can't comment on leaks

10 August 2022
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Lovely nappies. Can't wait to start using them

10 August 2022
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Reply from TotsBots

Thank you! Enjoy your nappies :) Team TB xx

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had an issue with courier service, not tots bots. But TB were amazing and sorted the issues right away. Friendly staff and quick replies to problems. Fabulous nappies, AIO and bamboozle pads/stretch are our go to cloth bum. Love the prints and the absorbency is second to none. Have a 4 month old, never had any leaks.

7 August 2022
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Reply from TotsBots

Thank you so much for taking the time to leave such a lovely review, we really appreciate it! Team TB xx

Rated 5 out of 5 stars

Love the nappies

Love the nappies

Everything has been great from a service stand point. The nappies themselves are great, we have a mix of the wraps and all in ones and haven’t had any leaks or issues with either. Come out great in the wash as well. Would definitely recommend if you’re thinking of reusables.

7 August 2022
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Reply from TotsBots

Thank you so much for taking the time to leave such a lovely review 😁 Team TB xx

Rated 5 out of 5 stars

I love their nappies

I love their nappies. Their bamboozles are really the best. Soft nappies that can keep up with a heavy wetter. The only criticism I have is that their wraps do jot always fully fit over the nappies. So I would rather buy another brand wrap.

5 August 2022
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Reply from TotsBots

Thank you so much for loving our lovely Bamboozle, it really is the best! Team TB xx

Rated 4 out of 5 stars

Great reusables, definitely recommend

Nappies smell a little of urine even after washing but I’m sure that is the same with all reusables. However I have tried other reusables and they are nowhere as good as totbots. I have used other disposable liners before and made my baby girl really sore but not the totbot ones. The ‘poop catcher’ (own words) really work. Wasn’t sure about ordering these liners due to past experience and so I sent query on the online live help on website and I had an immediate response which actually amazed me! Thanks totsbots. Gorgeous designs as well

4 August 2022
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Reply from TotsBots

Hi there, thank you so much for such a lovely review! Ideally there wouldn't be a smell after washing, so drop us a line and we can check over with you :) Team TB x

Rated 5 out of 5 stars

The best cloth nappies by far

The best cloth nappies by far. Never had a leak, super comfortable for my boy, no nappy rash whatsoever! Recommend +++

2 August 2022
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Reply from TotsBots

Thanks so much Katie! Team TB x

Rated 5 out of 5 stars

Great service

Great service. Swim nappies arrived quickly. So soft and thick. Washed very well. I like the fact that they fasten at the hips like a real nappy - any dirty nappies are much easier to change. Very sturdy and snug round the legs and waist meaning absolutely no leaks. We went swimming with 100% confidence. Wet bag came in very handy at the beach. Would highly recommend to others.

26 July 2022
Rated 5 out of 5 stars

Quick delivery and good products

Quick delivery and good products. Purchased a trial pack - found the velcro on the wrap and all in one to be a bit stiff which rubbed on my little ones belly when sitting up. Using the bamboozle stretch at night which is great so far.

17 July 2022

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