Terrible customer service and quality of boots does not reflect the price. Bought a pair of nappa heeled sock boots. Wore it once and the whole bottom started to peel off. Damaged. Which is crazy for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a shirt for €340 and was shocked by what I received. The shirt arrived dirty, with an unpleasant smell, and the tag looked crumpled and chewed. There were loose threads around the buttons,... See more
I bought a bracelet for 650 eur. The quality of it was maximum cos. 30-40 eur, not more. I sent it back and its been a week after they confirmed they received my return but it wasnt processed yet. The... See more
10 Eur for return even though I want to change the item to a smaller size. (Boots are 2 sizes bigger than normal boots). They use UPS which means I had to carry a huge box twice since the instructio... See more
Company details
Information provided by various external sources
Shop the official Totême site. Browse the latest denim, shoes, outerwear, and exclusives only available at toteme-studio.com. Fast shipping, free returns.
Contact info
Toteme has extremely sketchy service
Toteme has extremely sketchy service - especially considering the price of the items and the brand itself. Company works like a scam service. Does not answer their customer service number over the course 10 days. Doesn't not reply to emails in over 4 days and when they finally do, they don't give you any answers and are even a bit rude.
Only offers a delivery service that can't track their orders/returns. They themselves can't track your order/return.
Don't bother shopping with them, honestly. Right now I've returned an item to them worth over 11500SEK and I have no idea when or if they'll process it and all I wanted to do was get a different size.. super disappointing.
25 November 2021
Unprompted review
Do not buy anything from TOTEME!!
Do not buy anything from TOTEME!!! They don’t refund your money for your returned item!! The customer service never respond to your emails!!
20 November 2021
Unprompted review
My return item lost
I returned an item and the warehouse didn’t receive it. Who is at fault here?! The customer service keeps saying the warehouse didn’t receive it. A great way to take my money! I’m never shopping directly from the online store.
16 November 2021
Unprompted review
if there is 0 for review
if there is 0 for review. I will choose 0.
I returned the product for almost 3 months, but never get back my refund. I sent them over 10 emails, and always got the reply" please wait" but it never happened.
and then no any response, can't reach the phone.
never see such terrible customer service!!!
28 October 2021
Unprompted review
Love this store
Love this store. Fast shipping and easy returns. Always happy with their design and quality. Packaging is very clean all the time.
26 October 2021
Unprompted review
They say UPS has lost my package…
They say UPS has lost my package however Toteme handled the entire case poorly and are very hard to get in contact with.
4 May 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.