TØTE Reviews 

Terrible quality bag, and they do not accept returns. I sent an email asking for a return label the day after it arrived. They instead offered me a £15 voucher. I have since sent 3 emails asking for a return label with no reply. Avoid. Scammers.

God looking bag. I had an issue with my product and the customer service have been super reactive. I recommend 10/10

Very good bag. I use it every day.
Fits all my stuff. Great

Ordered bag.. was delivered quickly.
Bag not to my satisfaction.
Emailed to return, got Quick answer what is wrong with bag..
Emailed bag not what i expected.. cannot change lenght of handle .. not visible on photos…I want to return bag and after that ..no answer… sent reminders ..no response on how to return..
Which also is expensive… but first lets see of they will repend one day… then probably to late to return..

The bag is perfectly designed (perfect size, with plenty of well-organised internal pockets) and expertly crafted. I also needed to contact their customer service: they were exceptional. Lightning-fast replies and problems sorted in no time at all, all handled with kindness, professionalism and efficiency. Highly recommended!

I already sent 4 emails in hope to return 2 bags because they are much bigger than expected. Still no returnlabel. Horrible customer service. Soon I'll be too late to return them.

Just a couple of days before my vacation I ordered the SIV bag. During my holiday in Indonesia two pins from the zipper broke. So I contacted costumer support and the reacted very quickly. When I got home I had already received a brand new Tote Bag. So I’m really happy with this solution. Thank you!

I ordered the tote bag and laptop sleeve. After one week already the button broke. Tote labels was amazing in their customer service. They guaranteed that this was not up to their quality standards and provided a new bag without return of the faulty necessary. After 6 months of intense daily use (heavy laptop, water bottle, ...) the buttons of this new bag still work and the quality is great.

I ordered one of the SIV bags, but unfortunately I find the product too big and would like to return it. The website states that you have to request a return by emailing to the info mail-address. I’ve now sent multiple emails but haven’t received any response or had any contact with customer service whatsoever. It honestly feels like they are completely ignoring me. Very disappointing, and definitely something to keep in mind before ordering from this company.

I ordered a bag; the quality was horrendous and for the price exagerated. I contacted costumer services and still waiting for a replacement bah eventhough it’s been a month. Furthermore, I have to fight per email to try to get something done which eventually I dont even know if they did. They offered me a 25 Euro gift card but i wont be ordering again ; im waiting for the replacement bag ; if it eventually arrives. 0/10 Im so dissapointed

Easy, efficient, and all as expected!
The bag itself is all I'd hoped for. Spacious, quality, and forms to my body so it just feels like part of me! I love it!
Ken Donner//Stockholm

I returned a bag several months ago after being instructed by the company to send it back for a full refund.
After about a month, I contacted customer service to check whether the return had arrived. I was told that they would get back to me as soon as they had more information. Unfortunately, I never received any further update.
It has now been almost three months, and I have contacted customer service several more times. Unfortunately, I still haven’t received a clear answer to the most important question: where is my refund?
I understand that things can occasionally go wrong with a return, but after almost three months, I expect at least a clear explanation and a proper solution. Instead, I keep receiving vague responses without any actual resolution.
I am still waiting for my money to be refunded. Very disappointing customer service and definitely not the level of service I would expect from a professional company.

My bag arrived with a fault in the lining, customer service were excellent, without my asking they immediately sent a replacement bag.
The bags are very roomy and very comfortable, even when stuffed with heavy bits and bobs. They look smart too.

Terrible customer service

Extremely disappointing. Trying to arrange a return, but despite sending several emails, they simply don’t reply. Avoid this company if you expect even basic customer service or support after purchase.

Thanks for your response. But nothing has gone to my junk box and I have been emailing the address you guys provided. So I have messaged you numerous times as stated in my email but still nothing back from you

Bag arrived slightly later than expected, but only by a day or two, so no major delays or shipping hassles. The bag is everything I needed, super comfortable and great utility value. After a week of use, the small zipper on the inner pocket broke and detached from the bag lining. I sent an email to customer support with photos showing the issue. They replied promptly and organised a replacement to be sent out straight away.

Although the defect after minor use wasn't great, I received excellent customer service after raising the issue, and emailed directly with a support person rather than having to go through any useless chatbots or AI agents to resolve.

I purchased a bag and a laptop sleeve from Tote. Shipping was fast and hassle-free. After a few days, I noticed a small defect on the bag and contacted customer service. Their response pleasantly surprised me: they sent me a replacement bag without hesitation.

They were extremely kind, professional, and quick to resolve the issue. Highly recommended!

I placed an order on July 26th and still waiting, no answer so far to my email regarding the status of the order

I am happy with the Tøte bag and use it several purposes. Unfortunately, after one month of using the bag the inseam from the inside zipper let loose. I contacted costumer support through e-mail, got an answer within a few days. They were very helpful and replaced the bag with a new one which was sent right over.

I ordered 2 bags on August 9, during check out it was assurde that I 3 days I was getting the 2 bags at my place. The tote company arranged the shipment on the 11 via NLPost. Not a courier that assure 24/48H delivery, but with standard post. Incredible and unacceptable. Also why the charged the parcel cost. AN OTHER ORDER? No more

My experience with customer support was excellent. I found the product I received not to be in the state that it should, and after contacting the support, they immediately solved my issue and sent a new product. Very positive experience with them so far.