Total Wine & More Reviews 169

24 hours after placing the order, they email me that they cannot complete the order. Called 2 X and was placed on hold for over 5 minutes. On my 3rd try, i was given some gibberish about being in a queue, so, my confirmed order was now cancelled. THIS IS THE WORST SITE TO ORDER WINE FROM!!! Unprofessional, disorganized, unresponsive, totally not helpful, etc. I DO NOT RECOMMEND THIS SITE!!!

Customer service is very unprofessional nasty attitude .got attitude with me because I didn't want the type of champagne he tried to pawn off on me .I was there for 30minutes .spend a lot of money there that day .please improve your staff

Where in the world the price of the beer is so high. They sell non alcoholic beer for 13 dollars and the regular beer for 34 dollars. Who they think are?
Someone must report to the authority and give them a huge ticket to pay

I went in the store thinking I could find Kopparberg Strawberry Lime Cider since it was advertised in stock at a store nearby. They didn't have it so I asked if they had anything similar. The girl recommended Austin Eastciders, any flavor. Not only is this NOT similar, it is disgusting! If the employees don't know, they should say so. Stop trying to make a sale no matter what. I just wasted $12 and 20 minutes of my time on complete garbage. And the store just lost a customer because I will never go back there.

Every time I go into the store close to my house the man working in the wine and champagne section just keeps harassing me over which selections to make. I try to hide from him but he is always there. It is the West U store. He just wants me to buy his selections which are all horrible. I now order online just to avoid this man. Total Wine is becoming like Specs and trying to push certain bottles. So annoying , beware of this man.

Orders NOT delivered in provided time slots, they just forget.
Customer service "Clueless & Rude"
We'll be switching to some other vendor.
AWFUL!!

Awful awful customer service. Placed an order on line for delivery. Delivery never came- store “claimed “ they tried to deliver- was home the entire time. Nothing on the app or text. NEVER ordering from them again!!

This is about their website.

They continually require you to "prove you are not a bot"? and then when you do they continue to ask you to repeat the procedure multiple times with no end.

I thought they were in the business to sell wine. I guess I was wrong: they just want to P Off their customers. Mission accomplished!

wake TFU management!

The worker was very rude when talking to us when we asked a question she got very nasty with her words. Very bad customer service by the so called manager. She need to be fired. Racist people.

I stopped in to get a couple of wine boxes to safely move a collection of wine I had previously purchased. A cashier was very helpful and assisted me in selecting boxes that would work perfectly.

However, as I was leaving the store, I was stopped by another employee who told me I could only take the boxes if I made a purchase. I explained that I was already a customer, but she dismissed that entirely. She then offered alternative boxes that were completely unsuitable. Ultimately, she took the boxes away, and I left empty-handed.

I walked across the street to Specs, where they were more than happy to provide as many quality boxes as I needed—no hassle, no attitude.

Needless to say, Specs has earned my business going forward. Unfortunately, this experience reflects a clear lack of customer-focused service at Total Wine, and I won’t be returning.

Ordered 4 bottles of wine a 2 bottles of liquor and had 2- 12 packs of beer delivered. Sent it back and the only option is to have it delivered tomorrow. Not thinking it will be correct tomorrow either but we shall see.

The Huntington Beach Total Wine is one ofthe best of all the TW stores. Ben was so incredibly helpful, knowledgeable, patient & kind. I will make an effort and drive the distance to shop there again.

Good selection, good prices. However, looking to pick up another bottle of pomegranate liquor, sales rep recommended their house brand (which is supposedly made by a higher end producer) as a good buy. Used it to make a pomatini and it was awful. Tried it a second time, adding a little more liquor, and still awful. In addition, a few drops ran down the outside of the glass onto the bar top and left a bright red ring which required scrubbing to remove it. That suggests there is not much of a pomegranate in the liquor, it's all tasteless red dye.

Their online ordering and delivery need to be completely revamped. Most of the time I try to order the cart doesn't work, I tried a few different browsers. I did finally get the site to work and place an order for delivery the next day. Then realized I needed to adjust the delivery time. You can't easily do that. I had to call customer service, they can't change it either, they have to cancel the order. (then told me 7 to 10 days for a refund...what?) I then tried to reorder, but cart not working. I gave up.

Do not work for this company. If you push sales and enrollments you will be fine even to customers who do not want it. If you do not get a certain percent then you get talked to and let go. That's exactly what happened to me. I refused to make people sign up for rewards so that didn't give the GM his bonus therefore thru let me go even after telling me that everything was good during my performance reviews. Everything is based around money and numbers. The higher the money's, the bigger the bonuses for the GM of the stores. That's all is based around.

Received incorrect order. I contacted them, customer service representative was very helpful & friendly. She said Total Wine would come to pick up the incorrect order, and drop off the correct one. 20 minutes later I get a vm asking to send photo proof of the incorrect order and receipt. After emailing them I receive a response literally asking for the information I sent.
As of today the amount has been credited. They never showed up to get the incorrect order. Won’t be shopping here again.

The saving grace of my negative experience at Total Wine is this experience led me to discover a new place to shop for Spirits. A rude middle aged gum smacking blonde employee decided to spew her foul venom at me. Since negativity is contagious this miserable creature was successful in getting me out the door as fast as I could pay my bill A professional and polite employee (Victoria) checked me out.

How stupid?? Had a delivery of several boxes of wine....They literally placed a delivery sticker over the place where you open and dispense the wine. Had to use a hammer to break in. Come on...use some common sense.

The customer service was outstanding. Ernesto at the Woodbridge, VA location was very professional and helped me pick out the best Pino noir & white wine. He explained each wine with knowledge and I was so appreciative of his nice/demeanor. Thank you so much for all your help!

Great staff and selection at our store on Pasadena!