Total Storage Solutions Reviews 161

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Their was a fire at placentia storage. It took me over a month to get a claim form. Finally contacted your management company. And got a form .I emailed it back and when I asked if they received it... See more

Rated 1 out of 5 stars

This is absolute GREED. I am referring to the recent raise in my storage space. You would think someone that has been with you for over 10 years would be due some consideration. Buy NO-you must sati... See more

Rated 2 out of 5 stars

The price was reasonable when we moved int but now it is constantly increasing. The time they are accessible is not even close to reasonable. They close before any working person could possibly get... See more

Rated 2 out of 5 stars

Customer service could be better. I have gone through a huge hassle when it comes to insurance for my unit. Tenents should not be forced to buy insurance if they do not wish to purchase it. Had to fig... See more

Company details

  1. Business Services

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Find safe and secure self storage units and lockers from Total Storage Solutions in Arizona, Texas, Hawaii, California, and Utah!


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1.3

Bad

TrustScore 1.5 out of 5

161 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I have used your storage facility for 12 years

I have used your storage facility for over 12 years now.
I have actually rented several units during this time.
The unit I now rent I have used for many years.
I am very happy with the unit location on the 2nd floor, the 1st floor would not do.
I have no complaints.
I was frightened a couple of years ago when someone cut off locks & cut through the part on the doors that you hook your lock on...
The rent has increased.
I wish the long time customers got a little break for our consistant business.
I have recommended instorage much over public storage to everyone.
I think it is much cleaner.
Public storage has a bad smell over there.
It was easy to chose instorage in the beginning for even that reason.
Safety is a huge factor.
I wouldn't want to use any other company!
Others are so much more inferior!

15 May 2017
Unprompted review
Rated 4 out of 5 stars

Its the best place to secure items you …

Its the best place to secure items you need to store. The only problem i see is the unit i have is in a very "cramped" isle and hard to get items in the storage unit. Not able to get thru if a vehicle is in the same osition as you are. Price is good and easy to enter the gate area. Highly suggest it to any one.

15 May 2017
Unprompted review
Rated 5 out of 5 stars

My Self Storage Experience

I have been most pleased with the experience I have had with Myself Storage. Claudia is professional, efficient, friendly, and extremely helpful. This company is fortunate to have an employee of her character working for it.

15 May 2017
Unprompted review
Rated 2 out of 5 stars

Customer service could be better

Customer service could be better. I have gone through a huge hassle when it comes to insurance for my unit. Tenents should not be forced to buy insurance if they do not wish to purchase it. Had to fight to not pay extra for insurance that was being forced on to me. Prices are being raised to frequently.

15 May 2017
Unprompted review
Rated 4 out of 5 stars

I really like the fact that they are …

I really like the fact that they are patient with their customers, payees, those who rent from their storage unit. Their friendly ,courteous, respectful. I enjoy those friendly faces & smiles. Thank you to all who work there and make it a better place to rent storage units.

15 May 2017
Unprompted review

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