Totally Wicked USA  Reviews 4,653

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wicked service (in a good way)! I've been a customer since 2011 and I have never been disappointed not even once. From their fast delivery to their customer service. Way to go!

Rated 5 out of 5 stars

Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. N... See more

Company replied

Rated 5 out of 5 stars

Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the man... See more

Company replied

Rated 4 out of 5 stars

Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Rated 5 out of 5 stars

You guys rock

You guys rock! Seriously. I discovered you a while back and have been loyal for years because the flavors are on point, the prices are very low and the quality is top notch every time. Keep doing a great job and I'll be here to support y'all.

20 September 2019
Unprompted review
Rated 5 out of 5 stars

Miss you much

Five stars?? it’s not enough for these people. I know they have closed their doors but I still wanted to comment. Outstanding high-grade quality products and unmatched customer service. On average, I placed an order here every 2 to 3 weeks for five years. Not once was there a problem with my order. Never a mistake with the wrong items sent and on the rare chance that I received a defective item, a new one was sent immediately...with an apology. No questions asked, no hassle – nothing (Element Vape...are you listening??).
If you ever attempt another business venture I would be happy to support you.
I miss your company very much.
Thank you for all of the years of delivering quality products and dedicated service.

2 September 2019
Unprompted review
Rated 5 out of 5 stars

FLAWLESS CUSTOMER SERVICE

I had NEVER, in my 45 years of life, had a relationship with a company that takes such pride in how their customers are treated until I was introduced to TOTALLY WICKED!
It amazed me each time I placed an order, whether online or over the phone, I was always treated like a valued customer and made to feel like I mattered. Their customer service is FLAWLESS.

8 April 2019
Unprompted review
Rated 5 out of 5 stars

For years they have been my go to site…

For years they have been my go to site for DIY flavorings. Great quality, consistency, pricing and value. Shipping is fast and the couple of times I have needed customer service they were polite and helpful. I have enjoyed doing business with them for many years. Would recommend to everyone.

7 April 2019
Unprompted review
Rated 5 out of 5 stars

Nice selection of products

Nice selection of products. Very informative about the legal and production concerns of customers. Exceptional descriptions of technology and production standards. Can and have recommended this site to friends.

4 April 2019
Unprompted review
Rated 5 out of 5 stars

Excellent equipment

Excellent equipment, great flavored liquids, good variety of strengths, and good pricing. What more could one ask?

3 April 2019
Unprompted review
Rated 5 out of 5 stars

I shopped in their store in Bradenton…

I shopped in their store in Bradenton Fl since there inception. I moved to Colorado and ordered from the web site the service was as great as always. I feel they are like a trusted old friend. Thank you for 10 yrs of great service, products and advise.

Sean noonan

30 March 2019
Unprompted review
Rated 5 out of 5 stars

I really liked to order stock from your…

I really liked to order stock from your company. I started with you around five years ago and have not smoked a cigarette since (after 35 years a smoker). I am really sorry that you will no longer operate in the U.S. I hope the new place will work out for me since I have only used Red Label e-liquid.

28 March 2019
Unprompted review

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