Très bonne expérience depuis presque 2 ans!! Pas de surprise louche!! Service au top!!!!Et services clients, agréable !!!et des solutions de communication !!!.Un grand merci 😎🙏👍
Company replied
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See what reviewers are saying
I've just subscribed to TotalEnergies for the first time. I am very happy with the customer service. The help they provide via online chat is fantastic, which is invaluable for non-french speaking cus... See more
Just spoken with Quaam Clark to try and log in to my online account for first time. Was very helpful and told me online portal was not working but would email over first invoices when available
Company replied
Personne tres agreable, a l ecoute.A repondu a ma question sans souci. Temps d attente tres court ce qui est appreciable.
Company replied
Company details
- Energy Supplier
- Electric Vehicle Charging Station
- Energy Equipment and Solutions
- Solar Energy Equipment Supplier
Written by the company
TotalEnergies est le fournisseur d'énergie qui accompagne chacun de ses clients à mieux consommer et maîtriser son budget énergie, quelles que soient ses habitudes de consommation ou ses besoins énergétiques. Des millions de foyers nous font déjà confiance. Et si vous deveniez, vous aussi, client chez un fournisseur qui place votre satisfaction au cœur de ses priorités ?
Contact info
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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TotalEnergies card fraud
TotalEnergies - RELAIS DE BEAUVAIS TILLE
local_gas_stationFuel 24/7
check_circleOpen
Address
ROUTE D' AMIENS 60000 BEAUVAIS-TILLE
Phone number
0344060638
I was scammed out of 200 euros when buying fuel from your peterol station in tille france, Purchased 19.70 euro worth of fuel and was charged 200 on my money card. @ 11. 45/50 09/05/2025 disgraceful
9 May 2025
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Dear Sir,
I acknowledge receipt of your feedback and am sorry to hear that your experience at Total service stations did not meet your expectations.
To help resolve the issues you encountered, we kindly invite you to submit your complaint directly to the relevant service department, so that appropriate measures can be taken to prevent such situations from happening again.
Furthermore, we regret to inform you that we are unable to respond favorably to your request. As the TotalEnergies customer service team, we are solely responsible for the supply of gas and electricity. If you require further details or additional information regarding your energy contract, please do not hesitate to contact us — we will be happy to assist you.
Thank you for your understanding, and we wish you a pleasant day.
Kind regards,
Bahae
Your TotalEnergies Advisor
Terrible service
I have tried today 8 TotalEnergies charge rapide on the A28 and A10 in France. None worked for me. Each time my card was debited with the 72€ pre-authorisation fee. I hope I get that money back. I finally got a charge from one of their fast chargers at 50kw max. Clearly the rapid chargers do not work for my car which is a 2022 Kona electric, so hardly a rare car. Deeply disappointed with the rubbish service. Avoid at all costs. Luckily Shell and Ionity are OK.
6 May 2025
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Dear Sir,
I acknowledge receipt of your feedback and am sorry to hear that your experience at Total service stations did not meet your expectations.
To help resolve the issues you encountered, we kindly invite you to submit your complaint directly to the relevant service department, so that appropriate measures can be taken to prevent such situations from happening again.
Furthermore, we regret to inform you that we are unable to respond favorably to your request. As the TotalEnergies customer service team, we are solely responsible for the supply of gas and electricity. If you require further details or additional information regarding your energy contract, please do not hesitate to contact us — we will be happy to assist you.
Thank you for your understanding, and we wish you a pleasant day.
Kind regards,
Bahae
Your TotalEnergies Advisor
I had to look at these reviews to see…
I had to look at these reviews to see if I was going crazy. Its seems I am not alone
Put simply the worst company I have ever witnessed. Nice staff. Systems fail. Call one number and you end up somewhere else. Wait weeks for emails- call back and thats us wanting to finalise our last invoice, a massively overestimated one, which no-one can seem to agree upon when its an invoice they created. Please move on to another company,
26 February 2025
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Monsieur,
Je prends en compte votre retour et je suis désolée d'apprendre que votre expérience avec TotalEnergies n'a pas été à la hauteur de vos attentes.
Afin d’examiner plus en détail votre dossier et d’effectuer les vérifications nécessaires concernant les points que vous avez soulevés, je vous invite à nous envoyer votre référence client à l’adresse e-mail suivante :
avis.clients@mail.totalenergies.fr, en indiquant Avis Trustpilot comme objet.
Sachez Monsieur, que nous sommes pleinement conscients de l'importance d'un service clientèle attentionné. Les commentaires de nos clients retiennent toute notre attention et sont soigneusement examinés, car ils contribuent à l'amélioration continue de nos services.
Dans l’attente de votre retour, je vous souhaite une bonne journée.
Mariama,
Votre conseillère TotalEnergies
souscription facile et support client…
souscription facile et support client au top. Merci
1 October 2024
Unprompted review
nickel service client au top !
16 August 2024
Unprompted review
The worst experience I have ever…
The worst experience I have ever expected with a company no good communication no good response taking all the money and changing the talk everytime
Using 500€ of electricity and paying 700€ although the contract had taxes and everything they made me pay 230€ and now the want 150€ again
1 October 2023
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Monsieur,
J'ai bien pris en compte votre avis et je suis navrée d'apprendre que votre expérience avec TotalEnergies n'a pas répondu à vos attentes.
Je suis consciente de l'importance de la communication dans une relation client, et je tiens à vous assurer que vos remarques sont prises en compte. Elles nous permettent de cibler les points d'améliorations nécessaires pour offrir une expérience qui répond pleinement à vos attentes.
Concernant votre facture, afin que je puisse effectuer des vérifications approfondies et vous apporter une réponse détaillée, je vous prie de partager votre référence client avec nous à l’adresse e-mail suivante : avis.clients@mail.totalenergies.fr, en indiquant l’objet « Trustpilot ».
Dans l'attente de votre réponse, je vous souhaite une bonne journée.
Mariama,
Votre conseillère TotalEnergies
Quick and Easy Transfer
The transfer of provider was easy and smooth. Selectra made the process of switching understandable and convenient. My new tariff will help my finances.
16 January 2024
Unprompted review
COMMUNICATE!!!!!!!!
I’ve recently repossessed a shop which was being supplied by this firm. The tenant has sadly left a large unpaid bill and I’m attempting to communicate with Total Energy to pay my share of the outstanding bill.
Sadly however, they use a very poor quality foreign call centre and my 5 attempts to speak to them so far have resulted in frustration. The most recent (over a very bad line) kept accusing me of swearing at him as I attempted to read out the property’s postcode in phonetic alphabet. It was farcical, after a good ten minutes of this nonsense I gave up.
They will not answer emails, and you cannot speak to anyone at their call centre that can understand you. It’s maddening. All I want to do is settle my bill and allow the property to be reconnected - by a different firm.
The property postcode should anyone from the firm respond to this is KA71TF.
13 December 2023
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Monsieur,
Nous vous remercions pour votre avis et de l'avoir partagé avec nous. Cependant, il est rédigé avec une langue autre que le français, ce qui rend difficile pour nous de vous répondre correctement.
Je tiens à vous informer que vous êtes en relation avec le fournisseur TotalEnergies, pour la fourniture d'électricité et du gaz, j'ajoute que le code postal "KA71TF" que vous avez mentionné sur votre avis, n’est pas un code postal français,
Nous vous invitons à nous envoyer votre avis en français pour que nous puissions vous assister comme il se doit, et ainsi de vérifier les éléments que vous avez mentionné sur votre avis, avec la bonne référence client par e-mail à l’adresse suivante :
avis.clients@mail.totalenergies.fr, en indiquant l’objet « Trustpilot ».
Dans l’attente de votre réponse, je vous souhaite Monsieur, une bonne journée et de bonne fêtes de fin d'années.
Cordialement,
Bahae
Votre conseillère TotalEnergies
Rotten to the core
Never go near this company if you do you will never be off the phone to them pity i had to give them 1 star there not a option to give them 0 stars
1 November 2023
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Monsieur,
J'ai bien pris en compte votre avis, et je suis sincèrement navrée d'apprendre que votre expérience avec notre service n'ait pas été à la hauteur de vos attentes.
Je tiens également à m'excuser pour le service reçu, qui ne reflète pas la qualité de service à laquelle vous avez droit.
La satisfaction de nos clients est l'une de nos priorités, et je prends en compte votre commentaire. Je tiens à vous assurer que des actions correctives seront mises en œuvre pour améliorer notre service.
Nous espérons pouvoir vous offrir une meilleure expérience à l'avenir,
Cordialement,
Mariama
Votre conseillère TotalEnergies
Monsiuer au telehpone tres agreable :)
27 October 2023
Unprompted review
Great customer service
I've just subscribed to TotalEnergies for the first time. I am very happy with the customer service. The help they provide via online chat is fantastic, which is invaluable for non-french speaking customers like me. Thank you so much!
24 August 2023
Unprompted review
Excellent experience
24 July 2023
Unprompted review
Excellent service
29 June 2023
Unprompted review
Bad customer experience
The service was fairly fine. But I had a bad experience after cancelling my subscription since I was moving back to my home country. For some reason, I have an outstanding bill of 366 Euros even though my monthly subscription was just 91 Euros and it's been paid up to date. I cancelled it almost a month back but this exorbitant amount is ridiculous!!
2 January 2023
Unprompted review
Reply from TotalEnergies Electricité et Gaz (France)
Bonjour Monsieur,
J'ai pris en compte votre avis et je comprend votre mécontentement.
Cependant, la résiliation de votre contrat a généré dans les 30 jours suivant, l'édition d'une facture de clôture .
Celle-ci reprend donc votre abonnement et votre consommation depuis votre dernière facture jusqu'à la date de clôture de votre contrat.
Bon après-midi,
Stéphanie, votre conseillère TotalEnergies
Signing up for an electricity contract in France.
The lady who called me was very courteous and helped by repeating the conditions where I was finding it difficult to understand because of the speed of her delivery.
28 November 2022
Unprompted review
Service immpecable
31 October 2022
Unprompted review
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