totaalBED Reviews 5,524

Service is perfect.

Very good quality, nice advising when we were selecting the bed in the shop
Would be good if delivery would be faster

Friendly staff with accurate advice. The delivery was done quite professionally well

Staff is quite friendly and supportive to bring me all the reasonable options which fit to my preference. It helped me to come to decision making easily. Delivery is also on time and smoothly handled.

Te late communicatie over veel latere levering, hele slechte communicatie over het algemeen

Scammer Alert!! I left TotaalBed feeling genuinely upset and disappointed. I walked in unsure about what I needed, I felt pushed into signing something I wasn’t ready for. I was even told I had 90 days to decide, so I trusted that I had space to think.

Only an hour later, when I realised I still wasn’t comfortable, I tried to cancel. That’s when they suddenly told me I had to pay €150. No one mentioned this during the sale. The fee was hidden in tiny print, and the whole situation made me feel misled / scammed.

There was no real advice given, just sales pressure. I felt rushed and not respected as a customer.

Buying a bed should feel comfortable and honest. Sadly, my experience with TotaalBed was the opposite, and it left a very bad impression. I truly hope no one else has to go through this.

They even do not this the customer right is to know the policy and do not agree the consumer right. I will follow this with my legal adviser, but be careful before sign anything in this store and make sure they tell you the truth!!

I do not recommend at all!!!!!!

We ordered bed from them, they have really good collections and friendly persons in their store.

About delivery, they do everything and make the bed sleep ready.

I want to file a complaint with TotaalBed Amsterdam Arena Boulevard.
I have an Alexia duvet (200x220).
I've had it for four years, and the filling is on the sides, and the middle is flat. TotaalBed says they'll just refill the duvet for a fee, which I find poor service considering it's not that old.
I would say be careful what you buy; the staff is friendly, but the service is poor, so I won't buy anything from TotaalBed again.
RC Vos Amsterdam.

Great selection, on time and perfect installation. Thank you

All great, great help for mounting. Excellent quality.

We ordered a complete bed with two mattresses plus two additional mattresses in the shop. The saleswoman assured us that we would have a 14-day return period and a 90-day exchange period. On the basis of that promise, we went ahead with the full purchase, spending almost €5,000 in total.

After delivery, we quickly realized that two of the mattresses (worth €1,200) didn’t fit our new home and were not comfortable. These mattresses were completely unused, and we immediately requested to return them within the 14-day window.

What followed was a month-long nightmare:

Customer service was unresponsive and kept telling us “someone will call back,” but nobody did.

The 14-day return period turned out to be a lie — they told us it only applies to online purchases, not in-store, despite the saleswoman explicitly promising otherwise.

Attempts to exchange the mattresses under the 90-day program were ignored.

In the end, I was left with €1,200 wasted, endless phone calls, broken promises, and zero support from Totaalbed.

This was not just disappointing — it felt deliberately misleading. For a premium purchase of nearly €5,000, I expected honesty and proper service. Instead, I got frustration, wasted time, and a company hiding behind policy fine print instead of standing by what their own staff promised in-store.

I cannot recommend Totaalbed. Be very careful - what they tell you in the shop may not match the reality.

Product was delivered with care. Lot of options to select and also nice guidance from the staffs. Delivered the product on time as committed

Didn’t get good discount or any good offer

Great experience with totaalBED! Highly recommend.

I actually came to Leiderdrop area to buy furniture and bed by another brand. I just happened to pass by Totaalbed to compare, but the service and care of the younger staff at Leiderdrop store was so good that I ended up buying Totaalbed instead of the other brand I originally planned to buy. They are also very accommodating with my late delivery date and the delivery men were efficient and courteous. I slept for full 9 hours during my first night sleeping on the bed! Keep up the good work, Totaalbed.

Excellent advice and service, from the moment we stepped into the shop to when the bed was delivered to our home!

I bought a mattress that arrived defective, and after a month I still don’t have a solution and I'm still stuck with the defective mattress.I have sent photos proving that it’s a manufacturing defect and that it will never regain its shape because it’s defective, yet they don’t want to offer a solution to the problem. When you buy a new mattress, do you really expect to wait a month for it to regain its shape? Or just 24 to 48 hours? And no, there’s no fitted sheet on it. Please review the three emails I’ve sent instead of replying to this review.

Everything went smooth , the bed arrived at time as we agreed and also assembled very quickly. The bed is a game-changer for the sleep quality, it provides excellent support for the back.