Tortugacasino Reviews 129

You know I checked the reviews again and it seems these guys have made a turn for the worse. I had used them before and had no issues withdrawing. I’ve gone to just withdraw now and they are trying to pull the document crap on me just like everyone else with a bad review. Very unfortunate they are running things this way. I wish more of these companies realized they could actually make a profit if they used legit business practices but they don’t and end up shutting down within 5 years. I’ve already withdrawn with them so it really doesn’t make sense why they want my documents again unless that’s how they get you now. Annoy you with the document process you say forget about it and they keep the cash. Very deceptive business practices no doubt.

Best support ever, my money took too long to get to my account, and I contacted the support, turned out I missed a document for my verification, but when I sent it I got the money right away. They reply fast and are very nice.

Used to play in a new site every weak, now I only keep my account in Tortuga and another site (only for the Crash games). Never had an issue with deposits or cashing out my winnings, for two years my game only crashed once. I get cool bonuses and don’t see a reason to change casinos.

Hi,

Good Casino. I like slots and have a limited amount but a few from various providers. Deposited 200 and hit a jackpot on one of the slots which was about 1700x or 1700 dollars on a 90 cent bet. Played a little bit more and lost 400. Went to withdraw and asked me to verify my identity which took about 5 minutes, didn’t have to send anything except two photos of my drivers license. Got my withdrawal in my bank account 2 days later. I have had no problem withdrawing and verified within minutes. Very good casino.

Worst experience ever! These people are incompetent and only want to scam you out of your winnings. I have submitted my documents to get my withdrawl, but each and every time I sent my Drivers Licence, they reject it. I check the pics every time and there is nothing wrong with them, but Tortuga ALWAYS rejects them. This has been going on for 2 weeks! I contacted a supervisor and they are no help either! The document process is a joke and is not necessary for a e-transfer. Do not trust this site at all! I only played on this site once and will NEVER GO BACK! Nothing but problems!!

Its a scam, cannot withdraw!

Please help me with a situation I have with Tortuga Casino.

I just started playing with them end of Dec 2022.

On Dec 21 I made an interac deposit of $225.00 & a withdrawal of
$1114.80, then they requested:
1. front of gov't photo id,
2. back of photo idea,
3. gov't issued mail with address no later than 3 months old
4. my bank deposit info.

They would be approved, then denied, then approved and finally all approved.

I was told I would receive my deposit in 2-8 days, no deposit came.

I would go into my account to chat & I would be told the same thing
'it will be 24 hours ... day after day.

I woke up one morning to sign in & I couldn't! The message was "I had
SELF-EXCLUDED"!! this is a lie! Why would I 'self exclude' when I
NEEDED to interact with them?

Their message was I needed to email their support team, where there
was never interaction but there were 'automatic replies' that they'd
received my message.

I'm a 68 year old senior lady with disabilities, this is absolutely
heart breaking! Please help me! I've been through so much!

Tortuga is committing fraud/illegal gaming!!

This is today's response from Tortuga/Ross:
Ross (Tortuga Casino)

Jan 16, 2023, 22:48 GMT+2

Hello Darlene,

Following your recent request, your player account will remain closed without the possibility of reopening.

We are sorry that we cannot respond favourably to your request, but the safety of our players is and will remain at the heart of our casino's policy.

We wish you good luck.

Do not hesitate to come back to us for more information.

Thank you

Ross
Customer Support Agent
Tortuga Casino

I never had a problem with this casino. They have excellent support. Had a few big wins, withdrawn without a problem. I wish they had more live games!