I have purchased the Coolify Air conditioner neck fan. After buying one for myself, I purchased one for each of my family members. I had problems with one of them not charging. I texted with t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I bought the Deep Blue version of the TORRAS Ostand Q3 Air for my iPhone 17 Pro and I’m very happy with it. The Deep Blue color looks elegant and distinctive without being too flashy, and the... See more
Company replied
I just purchased the Torras Q3 air for my Samsung s26 ultra. It fits perfectly and looks good. The craftsmanship is as advertised. I also bought the Ostand Polar Circle wireless charger and so far... See more
Company replied
Absolute best customer care experience I have ever experinced!! I Am 53,and this means quite some years of experience with other customer care Teams. Not only great products, great service! Well d... See more
Company replied
Company details
- Cell Phone Accessory Store
- Art Handcraft
- Camping Store
- Electronic Parts Supplier
- Electronics Manufacturer
- Fashion Accessories Store
Written by the company
As the creator of the kickstand case and neck air conditioner, TORRAS is committed to producing products that enhance the convenience and pleasure of human existence. We would greatly appreciate any feedback from our customers and strive for continuous improvement.
Worldwide Shipping
Fast Shipping | 30-Day Return | 180-day Warranty | Safe Payment
The US：1-4 business days | Canada：8-10 business days | The UK：3-5 business days | EU countries：3-10 business days | Oceania：4-10 business days | Asia：3-10 business days | Middle East：6-12 business days——Shipping times may vary by country.
Please see our Shipping Policy for more information.
Contact info
Distribution Center 2, 8369 Milliken Avenue, 91701, Rancho Cucamonga, United States
- +1（626）7168875
- mall@torraslife.com
- torraslife.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I’m very disappointed with my…
I’m very disappointed with my experience.
I placed an order for two products and paid for both, but I only received one item. The second product was never delivered, and no refund has been issued so far.
Order details:
Order #194714
Date: 18/04/2024
I’ve been left without the product I paid for and without any proper resolution. I hope the company looks into this matter urgently and either delivers the missing item or processes a full refund.
Not a good experience at all.
20 April 2026
Reply from Torraslife
Dear Christin,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused.
We completely understand how disappointing it must be to receive only part of your order while still being charged for both items. Please accept our sincerest apologies for this situation and for the poor experience you have had with us.
After our customer support team noticed that there had been no tracking updates for your package, we have already arranged a replacement shipment for the missing item to help resolve this issue as quickly as possible.
We are very sorry again for the inconvenience, the delay, and the frustration this situation has caused you. Your satisfaction is very important to us, and we truly appreciate your patience and understanding.
Best regards,
Wendy
TORRAS Customer Support Team
The product is not yet delivered.
20 April 2026
Reply from Torraslife
Dear Akshay,
We sincerely apologize for the confusion and inconvenience caused regarding your order delivery.
After checking the tracking information, we can confirm that your package was marked as successfully delivered on May 7.
We kindly suggest checking again around your delivery location, mailbox, front desk, family members, or neighbors to see whether the package has already been received on your behalf.
If you still cannot locate the package, please do not hesitate to contact our customer support team directly. We will be more than happy to further assist you and help investigate this issue.
We sincerely apologize again for the inconvenience and truly appreciate your patience and understanding.
Best regards,
Wendy
TORRAS Customer Support Team
Torras Air is like the Nike of cases
The Torras Air that I use for my S26 Ultra is by far the best case I've used on any of the phones in the past. The build quality is excellent, it looks great and feels fantastic.
The icing on the cake is the magsafe ring at the back which also doubles as a kick stand, that I honestly think every case should submit copy.
20 April 2026
Reply from Torraslife
Thank you so much for this incredible feedback! 😍
Hearing that the TORRAS Air is the best case you’ve ever used truly means the world to us 🙌 We’re so happy that you’re enjoying the build quality, the feel in hand, and the overall design of the case.
And we completely agree with you 😄 — the MagSafe ring/kickstand is such a game changer! We designed it to make everyday use more convenient, so it’s amazing to hear that it became your favorite feature ✨
Thank you again for your support and for choosing TORRAS for your S26 Ultra 💙 Your encouragement motivates us to keep creating even better products!
Reply from Torraslife
Hi,
Thank you very much for your feedback 😊
We’re really glad to hear that you are happy with the product quality, and we sincerely apologize that the delivery was slower than expected. We understand how important fast shipping is, and we truly appreciate your patience.
Your support means a lot to us, and we will continue working to improve our delivery experience.
If you need any assistance in the future, please feel free to reach out anytime — we’re always here to help.
Best regards,
Wendy
TORRAS Customer Support Team
Delivery is not yet done and it has…
Delivery is not yet done and it has been more than 20 plus days. Extremely pissed due to late delivery. Imagine purchasing phone and waiting for 1 month to use back case and tempered glass.
4 May 2026
Reply from Torraslife
Dear Kuldeep,
We are truly very sorry for the frustration and inconvenience caused by the delivery experience. We completely understand how disappointing it must feel to wait for your phone case and tempered glass after purchasing a new phone, and we sincerely apologize for the inconvenience this has caused you.
After carefully checking the tracking information, we can confirm that your package was successfully delivered on May 4th. Our standard shipping timeframe is generally 10–15 days, and the delivery was completed within this expected range. However, we fully understand that the waiting experience may still have felt much longer than expected, and we are deeply sorry for the frustration caused.
To further assist you, our customer support team will contact you within the next 24 hours to confirm whether you have received the package and to provide any additional assistance needed to help resolve this matter.
We sincerely apologize again for the inconvenience and truly appreciate your patience and understanding.
Kind regards,
Wendy
TORRAS Customer Support Team
Never fail to disappoint.
18 April 2026
Absolute best customer care experience…
Absolute best customer care experience I have ever experinced!!
I Am 53,and this means quite some years of experience with other customer care Teams.
Not only great products, great service!
Well done!! BRavo!!
Martín, a happy Torras customer!
19 April 2026
Reply from Torraslife
Thank you so much for your incredibly kind words, Martín! 🥹💙
Reading your feedback truly made our day. Knowing that you consider this the best customer care experience you’ve ever had means more to us than words can express — especially coming from someone with so many years of experience 🙌
We’re delighted that you’re happy not only with our products, but also with the service provided by our team. Creating a great experience for our customers is always our top priority ✨
Thank you again for your trust, support, and encouragement. We’re so proud to have you as part of the TORRAS family! 😊
10 out of 10,no words
10 out of 10,no words. Haven't seen any such item in past, so awesome
17 April 2026
I just purchased the Torras Q3 air for…
I just purchased the Torras Q3 air for my Samsung s26 ultra. It fits perfectly and looks good. The craftsmanship is as advertised. I also bought the Ostand Polar Circle wireless charger and so far it working as expected.
19 April 2026
Reply from Torraslife
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that your Q3 Air fits your Samsung S26 Ultra perfectly and that you’re happy with both the look and craftsmanship of the case 🙌
It’s also great to know that the Ostand Polar Circle wireless charger is working smoothly and meeting your expectations ⚡✨ We always strive to create products that combine quality, functionality, and great design, so your feedback truly means a lot to us.
Thank you again for choosing TORRAS and for sharing your experience with us 💙
Bought a case and im very happy with it
26 October 2025
Reply from Torraslife
Dear Customer,
We are truly very sorry for the inconvenience and frustration caused by this delivery experience.
After checking the tracking information, we can confirm that the package was marked as successfully delivered on May 5th. We kindly recommend checking around your residence, mailbox area, or with nearby neighbors in case the package was placed in a safe location on your behalf.
At the same time, please rest assured that our customer support team will contact you within the next 24 hours to further assist you and help investigate this issue until it is properly resolved.
We sincerely apologize again for the inconvenience and appreciate your patience and understanding.
Kind regards,
Wendy
TORRAS Customer Support Team
Overall Good Case
Case is on the slimmer side while still providing the shock absorbtion you'd expect from something slightly thicker. The buttons are also retain their light and clicky feel, while being distinct enough to identify them by touch. Honestly the best buttons I've used on a case
Kickstand ring is sturdy and the hinge looks to be heavier duty compared to other brands. Hopefully this allows it to last longer as I've had the hinge resistance "snapping" on a previous Spigen and Ringke case.
I've docked a star as the case doesn't have a grippy texture. In fact it's quite slippery. This is by far its biggest weakness. It also isn't the most comfortable to use with the phone resting on your pinky as the area around the charging port cutout is small and hard.
17 April 2026
Reply from Torraslife
Hi,
Thank you so much for your detailed feedback and support 😊
We’re really happy to hear that you are satisfied with the overall quality, the button experience, and the sturdiness of the kickstand. It means a lot to us that you especially enjoy the clicky and responsive button design — we put a lot of effort into this part of the product.
At the same time, we truly appreciate your honest comments regarding the grip and comfort around the charging port area. Your feedback is very valuable and will be shared with our product team to help us improve future designs and user experience.
We sincerely appreciate your support and trust, and we hope to have the opportunity to serve you again in the future with an even better experience.
Best regards,
Wendy
TORRAS Customer Support Team
Case is ok just a bit wobbly unless you…not bad but will fall over.
Case is ok just a bit wobbly unless you put stand leg at optimum angle.
17 April 2026
Reply from Torraslife
Hi,
Thank you so much for your feedback 😊
We’re glad to hear that you are overall satisfied with the case. We also appreciate your honest comment regarding the stand stability at certain angles — your feedback is very valuable and will be shared with our product team for future improvements.
If you ever experience any issues or have any questions, please feel free to contact our customer support team directly at mall@torraslife.com. We will be more than happy to assist you and help resolve any concerns.
Thank you again for your support!
Best regards,
Wendy
TORRAS Customer Support Team
TORRAS definitely deserves 5 stars
TORRAS definitely deserves 5 stars! The quality of their products is impeccable! Their customer service is top-notch!
17 April 2026
Reply from Torraslife
Thank you so much for the amazing 5-star support! 🌟😊
We’re truly grateful for your kind words about both our products and customer service 💙 Knowing that you’re satisfied with the quality and your overall experience means everything to us.
Our team works hard to provide premium products along with the best possible support, so your feedback is incredibly encouraging 🙌
Thank you again for choosing TORRAS and for being part of our community!
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