I have purchased the Coolify Air conditioner neck fan. After buying one for myself, I purchased one for each of my family members. I had problems with one of them not charging. I texted with t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the Deep Blue version of the TORRAS Ostand Q3 Air for my iPhone 17 Pro and I’m very happy with it. The Deep Blue color looks elegant and distinctive without being too flashy, and the... See more
Company replied
I just purchased the Torras Q3 air for my Samsung s26 ultra. It fits perfectly and looks good. The craftsmanship is as advertised. I also bought the Ostand Polar Circle wireless charger and so far... See more
Company replied
Absolute best customer care experience I have ever experinced!! I Am 53,and this means quite some years of experience with other customer care Teams. Not only great products, great service! Well d... See more
Company replied
Company details
- Cell Phone Accessory Store
- Art Handcraft
- Camping Store
- Electronic Parts Supplier
- Electronics Manufacturer
- Fashion Accessories Store
Written by the company
As the creator of the kickstand case and neck air conditioner, TORRAS is committed to producing products that enhance the convenience and pleasure of human existence. We would greatly appreciate any feedback from our customers and strive for continuous improvement.
Worldwide Shipping
Fast Shipping | 30-Day Return | 180-day Warranty | Safe Payment
The US：1-4 business days | Canada：8-10 business days | The UK：3-5 business days | EU countries：3-10 business days | Oceania：4-10 business days | Asia：3-10 business days | Middle East：6-12 business days——Shipping times may vary by country.
Please see our Shipping Policy for more information.
Contact info
Distribution Center 2, 8369 Milliken Avenue, 91701, Rancho Cucamonga, United States
- +1（626）7168875
- mall@torraslife.com
- torraslife.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 11% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good quality built for iPhone loved…
A good quality built for iPhone loved the design ❤️
25 April 2026
Reply from Torraslife
Thank you so much for your wonderful review! ❤️
We’re delighted to hear that you love the design and quality of the iPhone case. Your support means a lot to us! 📱✨
The case works perfectly fine but the…
The case works perfectly fine but the screen guard has already broken and the phone has never once been dropped from my hand. I dont know what the problem is with the screen guard
24 April 2026
Reply from Torraslife
Dear Ashwin,
Thank you for sharing your feedback with us.
We are truly very sorry to hear that the screen protector broke even though your phone was never dropped. We completely understand how frustrating and disappointing this experience must be, especially when you expected reliable protection for your device.
Please sincerely accept our apologies for the inconvenience caused.
Our customer support team will contact you within 24 hours to further understand the situation and assist you with a suitable solution as quickly as possible.
Thank you for your patience, understanding, and support.
Best regards,
Wendy
TORRAS Customer Support Team
Excellent Zfold 7 case
Excellent Zfold 7 case. Definitely the best quality that I could find.
8 August 2025
The case and the protector of the…
The case and the protector of the camera is super protective I suspect it
And also the protector of the screen is so good but in my opinion the have to put something else to put it on the phone something more easy
But I suspect everything the are so professional
Thank you
18 April 2026
Reply from Torraslife
Dear Customer,
Thank you very much for your valuable feedback and support!
We are delighted to hear that you are satisfied with the protection provided by the phone case, camera protector, and screen protector. Your recognition of our product quality and professionalism truly means a lot to us.
We also sincerely appreciate your suggestion regarding the screen protector installation process. Feedback like yours is very important to us, and we will share your suggestion with our product team to continue improving the user experience and make installation easier in the future.
Thank you again for choosing TORRAS and for taking the time to share your experience with us.
Best regards,
Wendy
TORRAS Customer Support Team
Awesome & cool case!
24 April 2026
I dropped my phone but the case didn't…
I dropped my phone but the case didn't saved the phone from damage.
23 April 2026
Reply from Torraslife
Dear Customer,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your phone was damaged after the drop and that the case did not meet your expectations in this situation. We completely understand how disappointing and frustrating this experience must have been.
Please rest assured that our customer support team will contact you within 24 hours to further understand the situation and assist you with a suitable solution.
We sincerely apologize again for the inconvenience caused and appreciate your patience and understanding.
Best regards,
Wendy
TORRAS Customer Support Team
Disappointed
Disappointed, very big delay and I pay more for insurance incase that will never come . That was the last time I trusted that brand .
22 April 2026
Reply from Torraslife
Dear Erevos,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your disappointment regarding the delivery experience. After checking the tracking information, we can confirm that your package was successfully delivered on April 29, 2026.
We also verified that the shipping transit time was within our standard estimated delivery timeframe of 10–15 days. However, we completely understand that waiting for an order can still feel frustrating, especially when expectations differ from the actual experience.
Please rest assured that our customer support team will contact you within 24 hours to further assist you and address your concerns.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
Best regards,
Wendy
TORRAS Customer Support Team
Product is cood
22 April 2026
Excelent product
Excelent product, high quality, purchase process is seamless, delivery takes the time depending on where you are located but arrives on time and TORRAS team keep you updated on the status of your purchase, once I received the product, everything worked perfectly (the holding ring is strong enough to hold the phone) thanks
22 April 2026
Reply from Torraslife
Thank you so much for your amazing feedback! 😊
We’re truly happy to hear that you’re satisfied with the product quality, smooth purchase experience, and delivery updates 🚚✨ It’s also great to know that the holding ring works perfectly and feels strong enough for your phone 💪📱
Your support really means a lot to our whole team ❤️ Thank you again for choosing TORRAS, and we hope you continue enjoying your products!
Have a wonderful day 😊
Great products, super satisfied!
Quality, feel, look, support, everything is beyond expectations!
21 April 2026
Good quality worth the money
Good quality worth the money. Also good customer service giving promt reply to queries.
20 April 2026
Reply from Torraslife
Thank you so much for your kind feedback! 😊
We’re really happy to hear that you’re satisfied with both the product quality and our customer service 💙 Your support and encouragement truly mean a lot to us!
We’ll continue working hard to provide great products and prompt support whenever you need us 🙌
Thanks again for choosing TORRAS! ✨
I have purchased the Coolify Air…
I have purchased the Coolify Air conditioner neck fan. After buying one for myself, I purchased one for each of my family members.
I had problems with one of them not charging. I texted with the AWESOME CUSTOMER SERVICE, promptly sent me a replacement. I received it a few days after my text!
Thank you!
Patricia
19 May 2026
Unprompted review
Reply from Torraslife
Thank you so much for your amazing feedback and support! 💙
We’re truly happy to hear that you and your family are enjoying the COOLiFY neck fans! It means a lot to us that you loved it enough to purchase one for your family members too 🥰
We’re also glad our customer support team could help quickly and get the replacement to you in time 🙌 Your kind words really made our day!
Thank you again for choosing TORRAS and being part of the TORRAS family 💙 Stay cool and have a wonderful day! 😎❄️
Second time I’ve bought the e screen…
Second time I’ve bought the e screen protector and case. Seemless install for the screen protector tor. Highly recommended.
19 April 2026
Reply from Torraslife
Thank you so much for your continued support! 😊💛
We’re thrilled to hear this is your second time purchasing our screen protector and case! It’s great to know the screen protector installation was seamless and that you’re enjoying the experience 📱✨
Your recommendation truly means a lot to us and motivates our team to keep delivering the best products and service possible 🙌
Thanks again for choosing TORRAS — we look forward to serving you again in the future! 🌟
Excellent and generous service
Excellent and generous service, were more than willing to provide me a replacement of an accidentally damaged product. I would absolutely buy from them again without a second thought!
18 May 2026
Unprompted review
Reply from Torraslife
Thank you so much for your amazing feedback! 😊💛
We’re truly glad we could help and provide a replacement for you. Your understanding and support mean a lot to our team 🙌✨
Hearing that you would buy from us again absolutely makes our day! We’ll continue doing our best to provide great products and service for customers like you 📱🌟
Thank you again for choosing TORRAS!
Reply from Torraslife
Thank you so much for your kind words! 😊💛
We’re really happy to hear that you had a great experience with our customer service. Your support means a lot to us and truly motivates our team to keep doing our best every day 🙌✨
We hope you continue enjoying your TORRAS products, and we look forward to serving you again in the future! 📱🌟
Thank you I’m very happy
19 April 2026
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