TopX Casino 

Reply from TopX Casino

3 days ago

Hello,
Thank you for your message.

We understand your frustration and would like to clarify the situation. There was a temporary technical issue affecting the wagering of the welcome bonus, which has now been addressed.

We have already provided you with compensation in the form of a promo code along with instructions on how to activate it.

If everything is now working correctly on your side, we would appreciate it if you could update your review to reflect the current situation.

Best regards,
Team TopX

Reply from TopX Casino

Apr 28, 2026

Hello,
Thank you for your message.

We truly understand how frustrating this situation has been, especially given the time it took. We’ve carefully reviewed your case and focused on resolving it as smoothly as possible.

To support you on our side, a manager will reach out to you to arrange the credit of 10,000 INR to your TopX balance.

We also kindly ask you to follow the deposit guidelines in the future to help avoid similar situations.

Thank you for your patience and for staying with us.

Best regards, Team TopX

Reply from TopX Casino

Apr 21, 2026

Hello,
Thank you for your message.

We have started reviewing your case and are checking the information with the relevant teams.

To help us verify the situation, please provide more details about the transactions you are referring to (dates, amounts, and type of operation — deposit or withdrawal).

With this information, we will be able to investigate further and assist you.

We will also update you here once we have more information.

Best regards, Team TopX

Reply from TopX Casino

Updated Apr 23, 2026

Hello,
We are following up with an update regarding your case.

Our security team has reviewed your case.

Based on the results of the investigation, your account has been linked to a group of other accounts connected by shared payment details. These accounts were involved in multi-accounting and bonus abuse, including the use of identical bonus offers.

Please note that your account was registered after the related group of accounts had already been blocked.

Due to the identified violations of platform rules, your account has been blocked in accordance with TopX Terms and Conditions, and the associated payment details have been added to our internal blacklist.

Accordingly, any transactions on this account are not possible.

These measures are applied to ensure fair use of the platform for all users.


Best regards,
Team TopX

Reply from TopX Casino

Apr 10, 2026

Dear User,

We have carefully reviewed the situation you described and would like to provide clarification on the matter.

From our side, we confirm that all transactions on your account were processed and executed in accordance with the applicable Platform rules and based on your instructions. No technical errors or violations on the part of the Platform have been identified.

Please note that the Platform is not a participant in banking procedures and does not have the authority to influence decisions made by financial institutions, payment providers, or governmental authorities. Any restrictions imposed on bank accounts are determined by the respective organizations in accordance with their internal compliance procedures and applicable legal requirements, and are beyond the Platform’s control.

We further emphasize that, in accordance with the Terms of Use, the user is solely responsible for compliance with the laws of their jurisdiction, as well as for the lawful use of the service. The use of the Platform is carried out at the user’s own risk.

As part of the previously reviewed request, the Platform had already taken certain measures aimed at resolving the situation. At present, there are no grounds for any additional payments or compensation.

We also note that in cases where a user has concerns regarding the use of the service, a reasonable and prudent approach would be to suspend its use until all circumstances are fully clarified. However, according to the information available, you continued to use the Platform, including making deposits and withdrawals.

Please also be reminded that the transfer of account credentials to third parties is strictly prohibited under the Platform’s rules and may result in the application of restrictions to the account.

In light of the above, there are no grounds to satisfy your additional claims.

We recommend that you contact your servicing bank directly to obtain official clarification regarding the measures applied to your account.

Sincerely, TopX Team

Reply from TopX Casino

Mar 31, 2026

Hello,
Thank you for your message.

We understand there may be some confusion regarding your account status. After reviewing your case, your account has been blocked due to a violation of our platform rules (section 5.5), and this is not a temporary suspension related to verification.

If you have any questions or would like to receive more details, please contact our support team directly — they will be able to assist you further.

Best regards,
Team TopX

Reply from TopX Casino

Mar 31, 2026

Hello,
Thank you for your patience.

We have carefully reviewed your case and it appears that on March 26 you made a deposit of 59,169.42 ARS, likely using a promo code that provided a 100% deposit bonus.

This type of bonus usually comes with a x20 wagering requirement and a payout cap of x1 of the bonus amount. This means that after completing the wagering, the maximum amount that can be transferred to the main balance is limited to the value of the original bonus.

Based on our review, the bonus was processed in line with these conditions, which explains the difference between the bonus balance before conversion and the final credited amount.

If you believe that different bonus terms were shown to you (for example, a different payout), please share screenshots or any supporting evidence. We will be happy to review everything again, and if any issue on our side is confirmed, we will make sure to compensate the difference.

Best regards, Team TopX

Reply from TopX Casino

Mar 25, 2026

Hello,
Thank you for your message.

We have checked your case and confirm that there was an issue on our side regarding the bonus.

Your VIP manager will contact you shortly to review the situation and ensure the correct bonus is credited to your account.

We appreciate your patience and will make sure this is resolved.

TopX Team

Reply from TopX Casino

Mar 10, 2026

Hello,

Thank you for providing your ID.

There has been no refusal from the payments team regarding your request. At the moment, additional information is needed to continue the verification.

Please provide the transaction receipt where all details are clearly visible, including the date, time, amount, recipient details and the UTR number. Once we receive this information, the payments team will be able to continue the investigation.

We are ready to help resolve the situation as soon as we receive the requested information.

Team TopX

Reply from TopX Casino

Mar 6, 2026

Hello,

We checked your account and saw that the withdrawal request was cancelled by the system. Please try submitting the withdrawal again.

If you experience any issues with the new request, feel free to contact us and we will review it right away.

TopX Team

Reply from TopX Casino

Published Feb 25, 2026

Hello,

Thank you for sharing your ID 13237713.

We have reviewed your case from our side, and your account is currently undergoing a standard security verification procedure. To proceed, please complete the verification process and provide the requested documents.

Once the verification is successfully completed, you will be able to continue using your account and withdraw your funds.

TopX Team

Reply from TopX Casino

Feb 20, 2026

Hello,

We do not see any details in your review that would allow us to check what happened.

If you have experienced an issue, please share your Game ID and a brief description of the situation so we can review your case properly. Without your account ID, we are unable to investigate.

We are ready to assist once we receive the necessary information.

TopX Team

Reply from TopX Casino

Feb 16, 2026

Hello,

We have checked your account (ID 14601180).

The withdrawal dated 15.02.2026 for 2600 INR has been successfully processed and finalized.
UTR: YESIG60**0737

If the amount is not yet visible in your bank account, please contact your bank’s support team and share the UTR number so they can trace the transaction from their side.

If you still face any difficulty, feel free to contact your manager and we will be happy to assist further.

Regards, Team TopX

Reply from TopX Casino

Feb 16, 2026

Hello,

We’ve checked your account (ID 15417899).

Today, two of your withdrawal requests were successfully processed. At the moment, there are no failed transactions on your profile.

If you still need to make another withdrawal and encounter any issues, please contact with support right away so we can review it promptly and assist you.

Regards, Team TopX

Reply from TopX Casino

Jan 27, 2026

Hello,

At the moment, there isn’t enough information in your review for us to understand what exactly happened. To be able to check the situation and help you, please describe the issue in more detail and provide your account ID.

Once we have these details, we’ll be able to review your case properly.

Best regards, The TopX team

Reply from TopX Casino

Jan 21, 2026

Hello,

To check your withdrawal and assist you properly, we need your Game ID. Please share your account ID here so we can review the situation and provide you with accurate information.

Best regards, The TopX team

Reply from TopX Casino

Jan 17, 2026

Hello,

Thank you for providing your Game ID (14096711). Your withdrawal request has been forwarded to the payment department and is currently under review. The payment team is working together with the provider to complete the process as quickly as possible.

At this stage, we are awaiting an update from the payment department. Once new information is received, you will be informed accordingly. The case remains under active monitoring.

Best regards, The TopX team

Reply from TopX Casino

Jan 16, 2026

Hello,

We’ve reviewed your message and would like to clarify the situation. This issue has already been addressed previously, and our team has already contacted you directly regarding your withdrawal. The case has been escalated to the relevant department and is currently under processing with priority.

Your manager is aware of the situation and will keep you informed as soon as there are updates. We appreciate your patience while the review is being completed.

Best regards, The TopX team

Reply from TopX Casino

Jan 12, 2026

Hello,

Thank you for leaving a review. At the moment, it’s not entirely clear what situation you’re describing. If you’re experiencing an issue and would like our help, please share your account ID or reach out to our support team so we can look into it properly.

Best regards, The TopX team

Reply from TopX Casino

Jan 12, 2026

Hello,

We’d like to help clarify this, but there isn’t enough information in the review to understand the situation. Please share your account ID so we can look into your case.

Best regards, The TopX team