Tops and Bottoms Reviews 

623
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly individuals like a specific staff member, for their exceptional helpfulness and excellent customer service. Many people highlight the quick shipping of orders and the quality of products received, often noting items are exactly as described. The successful raffle process also provides opportunities to purchase desired items, leading to high recommendations and repeat business. However, some people were dissatisfied with receiving products that differed from what was ordered or pictured. A few customers also noted issues with customer support responsiveness when trying to resolve problems or obtain return labels.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting individuals for their exceptional service.... See more

Product

Consumers find product to be positive, with many praising the quality of items like sneakers and clothing,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the friendly, quick, and helpful... See more

Order

Reviewers mention positive feedback about order, highlighting the excellent process and quick shipping.... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I won for raffles in 2 days on Tops and Bottoms and the process they use is excellent William was amazing responded fast and both my orders have already shipped. Would recommend Tops and Bottoms. You... See more

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

623 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(623)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick Customer Service

I recently had the chance to check out the Tops and Bottoms website, and overall, it delivers a solid shopping experience. The layout is clean, easy to navigate, and makes it simple to find different styles and products without feeling overwhelmed. The selection is strong, especially for anyone into streetwear and trending sneakers.

One thing that stands out is how user-friendly the site is. Categories are well organized, and the browsing experience feels smooth whether you’re searching for something specific or just exploring. With a few upgrades—like adding more detailed product descriptions, highlighting key selling points (such as authenticity and fast shipping), and incorporating more customer reviews—the site could become even more powerful and conversion-focused.

I also want to give a special shoutout to William for the great customer service. Quick responses, helpful communication, and a clear focus on customer satisfaction really make a difference. That level of service builds trust and keeps customers coming back.

Overall, Tops and Bottoms is doing a lot right. With a few refinements, it has the potential to stand out even more in a competitive market.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

entered a raffle for Men’s Air force 1…Stadium Green

entered a raffle for Men’s Air force 1 Low Stadi Green and Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with checking out. Thanks Williams for all your help and I’m looking forward to placing more orders with Tops & Bottoms.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I won a raffle today

I won a raffle today, and Williams reached out to me for confirmation. He treated me with respect and answered my questions in a timely manner. He was very professional and I will definitely enter more raffles in the near future.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Tops comes through again!!

Tops comes through again!!! William sent me the checkout link, as he has several times, and got me squared away as always! Always fast shipping too, 100% recommend checking them out if you haven’t yet!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I was lucky to win a raffle for Kobe 11…

I was lucky to win a raffle for Kobe 11 Mamba Day. Harris gave me a personal notification by text and assisted me with checkout to proceed with purchase. After confirmation and shipping, Harris also put together a matching streetwear outfit. Above and beyond customer care that is noticeable appreciated. Thanks Harris, I can’t wait to get it.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience shopping with Tops and…

My experience shopping with Tops and Bottoms was amazing. Their employee Williams was exceptional he made everything super easy and convenient for me. I plan on buying more items in the future!!!!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

To my humble surprise

To my humble surprise, I won the raffle for the Air Jordan 1 Retro High OG "Flight Club" which was totally unexpected.

The notification, ordering, receiving process was easy and efficient.

Thank you Williams for the notification and constant communication.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Men’s Air force 1 Low Dark Team Red

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with checking out. Thanks Williams for all your help and I’m looking forward to placing more orders with Tops & Bottoms.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous returns

I’ve been trying for a week to get a returns label so I can send some trainers back that were too small. They keep replying to my emails by saying they will send a returns label but they just don’t send it.
I’m a very frustrated shopper b

9 April 2026
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Hi Sharon,

We’re really sorry to hear about your experience. We completely understand how frustrating this must be.

Could you please share your order details (order number or email used for the purchase) so we can check this for you and assist as quickly as possible?

Thank you for your patience.

Rated 5 out of 5 stars

I enjoy grabbing new sneakers from tops…

I enjoy grabbing new sneakers from tops and bottoms, especially from the representative Williams. Will usually enter the raffles, get the text, and my size is usually available which I’m glad it is. Sometimes will just go through their inventory, will find a shoe that can’t really find anywhere else, and will buy them. But they usually sell out of the hype or mid hype shoes. Looking forward to more shoes being available for me to purchase in the near future.

28 March 2026
Unprompted review

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