Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company offered online check in, which sped up the pick up process. The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in adv... See more
Company replied
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock. Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immed... See more
Company replied
First time customer. The process was easy and straightforward. The girl in the returning office - Simona, was much more diligent than me to inspect the car and gave me some useful tips for the future... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Quite ok
The car was as excepted - clean, good condition. The service was also great in the moment I got to talk to an employee. But I waited about an hour to get the car. The office was extremely crowded, the online check in didn’t work. This was quite annoying. The drop off was perfect.
29 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Lazarova,
Thank you for sharing your experience! We're glad to hear the car was clean and the drop-off went smoothly. We sincerely apologize for the hour-long wait and the online check-in issue. Your feedback is extremely important to us and helps us improve the quality of our services. We always strive to enhance our customers' experiences and look forward to serving you again in the future.
Best regards,
Top Rent A Car
The company is very good and the cars are new.
The company is very good and the cars are new and clean.
28 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Dinkova,
Your positive review means a lot to us. Thank you for the support!
Best regards,
Top Rent A Car
Easy pick up - easy drop off
Easy pick up, easy drop off.
Great car !
Good English speaking staff.
Thank you ! Maria
2 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Hans,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The usual good experience .
The usual good experience .
Be careful renting a hire car in Sofia, it can go very wrong.
Book with this company even if you pay a little extra.
This is how it's supposed to be.
1 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Everything was OK
1 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Manoilov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
First time renting a car
I've received the vehicle I've reserved. Relatively a new vehicle, no issues at all. No problems returning the vehicle, with purchased coverage from them. The only downside was waiting one hour to get the car and 30min for the shuttle to come, don't make plans close to the receiving time.
13 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Marinov,
Thank you for taking the time to share your experience! We're glad to hear that you received a newer vehicle in excellent condition and that both the rental and return process went smoothly, especially with the coverage you chose.
We also appreciate your feedback regarding the wait times. During peak periods, higher customer volume and shuttle traffic can occasionally lead to longer waits than we'd like. Our team is continuously working to improve these processes and reduce waiting times for all customers.
Thank you once again for your review and for choosing us. We hope to have the opportunity to provide you with an even smoother experience on your next rental.
Best regards,
Top Rent A Car
The company gave me a car with all four…
The company gave me a car with all four worn tyres, which two were dangerous to drive with and they were almost flat. Unfortunately they did not take the responsibility to help me but blamed first me as they told me it is my fault. With a lot of frustration and back and forth, they Just replaced only 1 tyre.
Do not waste your money here. Unresponsable team.
2 September 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Yumerov,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience with our company did not meet your expectations. We make every effort to ensure that all of our vehicles are in good technical condition so that every rental is safe, reliable, and runs smoothly for our customers.
As your review does not include enough details about the reservation or the specific situation, we would appreciate it if you could provide us with more information so that we can thoroughly investigate the case and better understand what happened.
Please feel free to contact us at customer.service@toprentacar.bg with your reservation details and a brief description of the situation.
We truly value your feedback, as it helps us improve our services. We hope to have the opportunity to provide you with the level of service you deserve in the future.
Best Regards,
Top Rent A Car
Everything perfect
Everything perfect! Fast and correct processing at picking up and return of the car. Car exactly as ordered.
That's was how it should always work! Thanks.
27 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
Excellent service as always
Excellent service as always - my first choice for car rental in Bulgaria 👍
29 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Car was perfect
Car was perfect, the service too, shuttle as well. Even the call center I needed to find where to drop off.
23 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Svetoslavova,
Your positive feedback is much appreciated. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Be extremely careful if you are picking…
Be extremely careful if you are picking up a vehicle from Top Rent A Car Bulgaria during nighttime hours. We rented a Dacia and the handover took place in pitch-black conditions, making it physically impossible to inspect the lowest horizontal elements of the undercarriage.
When we returned the car in daylight, the agent looked right under the bumper and found a small plastic scratch. For a budget car like a Dacia, minor scratches underneath are just NORMAL TEAR AND WEAR from everyday driving on the road. You cannot see this in the dark.
They did not show us any photos of the underside from before our rental. They only had a paper agreement with no marks there.
They charged a massive €240 for this. This price is crazy and way too high. In Bulgaria for low budget car like Dacia, a local garage charges only €25 to €50 to fix a bumper corner, and even a full professional repaint tops out at €180. They are overcharging tourists for invisible road wear to make extra money.
I've read the previous reviews and it looks like they target foreigners to charge extra, be careful especially with Dimitry.
Advice to future renters: Avoid this company if your flight lands at night. If you have no choice, crawl on your hands and knees with your phone flashlight and photograph the absolute bottom of the bumpers before driving away!
Update: Regarding Top Rent A Car Bulgaria responce
Your corporate response completely misses the point and only confirms your predatory tactics. You openly admit that returning a car in daylight reveals details that were impossible to see during your nighttime handover.Suggesting that a customer arriving on a late-night flight should crawl on the asphalt in pitch darkness with a phone flashlight to inspect the hidden underside of a bumper is absolutely absurd. It proves you knowingly pass off pre-existing, invisible underside wear-and-tear to the next unsuspecting tourist who lands at night.You claim your process is "standardized," but charging an inflated fee for a minor cosmetic scrape on the bottom plastic of a bumper is a clear, bad-faith cash grab. We provided you with clear explanations, yet you chose to ignore them and force-charge our card anyway.This isn't about your "standard procedures"—it is about a total lack of trust, respect, and business ethics.
18 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback in detail.
We are sorry to hear that your experience did not meet your expectations. We understand that returning a vehicle under daylight conditions may reveal details that were not easily noticeable during nighttime pick-up. However, we would like to clarify that our rental and inspection procedures are designed to ensure fairness and consistency for all customers, regardless of the time of handover.
At the time of pick-up, each customer is given the opportunity and responsibility to inspect the vehicle together with our representative and to note any visible damage in the rental agreement. We always strongly encourage clients to carefully review all external parts of the vehicle, including lower areas where possible, and to raise any concerns before departure. Once the vehicle is accepted without remarks, it is considered to be handed over in the recorded condition.
Regarding the damage assessment upon return, all vehicles are inspected according to a standardized internal procedure. Any identified damage is evaluated based on the documented condition report at pick-up, return inspection, and available photographic evidence. Charges are not applied arbitrarily, but strictly in accordance with the rental terms and the actual repair assessment, in order to ensure transparency and consistency across all cases.
We also want to address your concern regarding inspection conditions at night. While lighting conditions can sometimes make inspection more difficult, customers are always welcome to request additional time or assistance from our staff to thoroughly check the vehicle before acceptance. We also encourage the use of mobile phone flashlights for closer inspection where needed.
With regard to pricing, any damage charges reflect the professional repair assessment and include not only parts and labor, but also administrative and processing costs associated with handling the case. These are applied uniformly and are not based on customer nationality or other personal factors.
We strongly reject any suggestion that customers are treated differently based on origin. All clients are subject to the same procedures, standards, and documentation requirements.
Your feedback has been forwarded to the relevant department for internal review, as we continuously work to improve both our processes and customer communication.
Thank you again for your comments. We hope to have the opportunity to serve you again in the future and provide a clearer
Best regards,
Top Rent A Car
I use these on a regular basis
I use these on a regular basis, because of their efficiency and reliability. Never any hassles, always honest and polite. They may seem to not be the cheapest...but after having used other companies, I say they are very good value for money.
29 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Piper,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
LowCostCars
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Mindov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Friendly staff
Friendly staff, knows their stuff. The car is in good condition. The paperwork and delivery of the car was quick and easy. I recommend it!!!
28 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Bulhakov,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Thanks very much.
28 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Yeshili,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Goranov,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
Two week car rental at Burgas airport
The company offered online check in, which sped up the pick up process.
The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in advance.
The return was smooth was well - there was a staff member well after office closing time and the return tool less than 10mind between car check and deposit unblocking.
The Company was great and I also saw a lot of their cars around the country, which would suggest they must be doing well and having good business practices.
Will look to rent with them again in the future.
14 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Koumi,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Pszczółkowska,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Stella is the best
27 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Konikowski,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
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