As a first-time user of TopOneFutures I hit a few snags getting started. The support team was really good though — I actually got through to a real person instead of some AI chatbot, which made all th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One Trader’s customer specialist, Usman, and I wanted to share how smooth and professional the process was. From the moment I reached out, Usman was extremely knowledgeable and clearly understoo... See more
Company replied
I have been a client of Topone futures for over three years and their online support is outstanding. Ahmed was very patient with me today and resolved my problem very expeditiously. He calmed m... See more
Company replied
Your employee Sam was very helpful. I am new customer at Top one futures and I was having an issue with the website. Sam helped me right away and corrected the situation. Thank you Sam, your unders... See more
Company replied
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
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One of the best in the company
One of the best in the company, very fast payout and a very supportive team for any issue,
21 July 2026
Unprompted review
Reply from Toponefutures
Thank you for such a great review! We are thrilled to hear that you are having an awesome experience with our team and enjoying fast payouts. We appreciate your support and are always here to help whenever you need us!
Alves was very helpful
Alves was very helpful, helped me get my accounts and helped me fix my account.
21 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review! We are glad to hear that Alves was so helpful in setting up and fixing your accounts. We appreciate your support and will be sure to pass along your kind words to him!
Sam was very helpful
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review! We are glad to hear that Sam was helpful. We appreciate your support and will be sure to pass along your feedback to him!
Paula in customer service was great and…
Paula in customer service was great and efficient
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave a review! We are glad to hear that Paula provided you with great and efficient service. We will be sure to pass your kind words along to her!
Well the customer service is par none
Well the customer service is par none, the challenges are well priced, and it is just a great company! Thank you Eliezer for help clearing up the question I had today!!
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the fantastic review! We are so glad to hear that you are loving our pricing and customer service. We will be sure to pass your kind words along to Eliezer for helping you out today. We appreciate having you with us!
so far so good, quick support
i have three accounts with them so far, 1 forex and 2 furures (2 for price of 1 access), still trying to pass, had few issues, but Ash has been helpuful with quick solutions.
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your experience! We are glad to hear that Ash has been helpful with quick solutions whenever you ran into issues. Best of luck with passing your accounts, and we are always here to support you along the way!
Quick resolution to my signup issue
Quick resolution to my signup issue (my fault)
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave a review! We are glad to hear our team was able to help resolve your signup issue quickly. We appreciate your support and are excited to have you on board!
Account Issues Fixed Quickly
Customer service was fantastic. Went from AI bot to a real support person (ASH) to completely fix my issue. Completed in less than 5 minutes.
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your experience! We are glad to hear the transition from our AI bot to Ash was seamless and that your issue was completely resolved in under five minutes. We appreciate having you with us!
Ahmad is very professional and helpful.
Ahmad is very professional and helpful.
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the review! We are glad to hear that Ahmad provided you with professional and helpful service. We appreciate your support!
I had an outstanding experience with…ASH
I had an outstanding experience with Ash. The service he provided was excellent. His patience and knowledge were truly exceptional
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you so much for the wonderful review! We are thrilled to hear about your outstanding experience with Ash. We truly appreciate your kind words about his patience and knowledge, and we will be sure to pass along your compliments to him!
Reply from Toponefutures
Thank you for the review! We are glad to hear that Ash was able to respond to you quickly. We appreciate your support!
Ash was very professional and helpful
Ash was very professional and helpful. Response time was fast and she solved my issues quickly.
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave a review! We are delighted to hear that Ash was professional, fast, and able to solve your issues quickly. We appreciate your support!
Reply from Toponefutures
Thank you for the review! We are so glad to hear you had a great experience and that Ash provided excellent support. We appreciate having you with us!
Helped me every time i needed help
Ash Helped me every time i needed help! He’s awesome. The entire company is awesome! They will guide you where you need to go and help solve all the issues you may have!
19 July 2026
Unprompted review
Reply from Toponefutures
Thank you so much for the fantastic review! We are thrilled to hear that Ash has been so helpful and that you are having such a great experience with our entire team. We are always here to guide you and support you whenever you need us!
I made an error during checkout and i…
I made an error during checkout and i spoke to support about it. Sam sorted it out for me without me losing any money. No argument all done.
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your experience! We are so glad to hear that Sam was able to resolve the checkout error quickly and hassle-free. We appreciate your support and are always here to help whenever you need us!
sam was much help
sam was much help, sometimes tbh most helpful operative i have had on this website so far, the individual called Madryx needs retraining thats all i will say about that
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for your feedback! We are happy to hear that Sam provided you with such outstanding support. We also appreciate your honest input regarding your experience with Madryx, and we will share this with our management team so we can continue to improve our service.
sam was very helpful in resolving my…
sam was very helpful in resolving my purchasing issue even though it took hours to resolve sam stayed in contact with me the entire time and kept updating me until the issue was resolved
20 July 2026
Unprompted review
Reply from Toponefutures
Thank you for taking the time to leave this review! We are glad to hear that Sam kept you updated throughout the process and stayed with you until your purchasing issue was fully resolved. We will make sure Sam gets the recognition for providing such dedicated support!
I've sent email with a question about…
I've sent email with a question about my account , Paula responded within minutes and answered my question and fixed my issue
Paula I appreciate your help so much
TOF is the best!!
19 July 2026
Unprompted review
Reply from Toponefutures
Thank you for the wonderful feedback! We are thrilled to hear that Paula was able to assist you so quickly and resolve your issue. We will be sure to pass your kind words along to her. Thank you for being a part of the TOF community!
Something simple but not really for some
Friday morning I had a simple task that I asked madryx to do. I had a feeling from the beginning it was going to get done when they said it will be done by the end of the day. I open up my account this afternoon and the task wasn’t complete. I never had a problem but now I have to reopen a support ticket and get this taken care. This prop firm is still great team to work with but this simple task should have been a 1-2 minute task.
17 July 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your feedback. We apologize for the delay with your request and for the frustration of having to reopen your support ticket. While we appreciate your kind words about our team, we completely agree that a simple task should have been handled much faster. Please reach out with your ticket number so we can prioritize this and get it resolved for you immediately.
Awesome Support
I needed help signing in to my new Tradeovate account at 12:15 a.m. on a Sunday morning, and I was amazed that I was able to get support at that hour. Sam spent about an hour helping me resolve the issue. Many companies would have simply told me to wait until Monday morning, but Sam was there when I needed assistance.
He was incredibly patient, walked me through every step of the process, and made sure everything was working before we finished. I truly appreciate the outstanding customer service. Thank you, Sam, for your professionalism, patience, and dedication!
19 July 2026
Unprompted review
Reply from Toponefutures
Thank you for sharing your experience, Arthur. We are pleased to hear that Sam was able to provide you with such patient and dedicated support, even during the early hours of a Sunday morning. Ensuring you have access to assistance whenever you need it is a top priority for us, and we will certainly pass along your wonderful feedback to Sam. We appreciate your support.
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