Topologie Reviews 

I’m surprised by the low score here. Maybe they got their act together since. Or maybe I’ve been very lucky.
Both my experiences ordering online and IRL (London) were pleasant and efficient.
Fast delivery, and very easy return - not necessarily fast, but easy and free, that’s appreciable.
I have the bottle bag in silver and the fabric, even if light, is resistant and the making of the bag is sturdy in every way (stitching, zipper, hardware). zippers are covered with waterproof gear - that may impact slightly the smooth opening and closing, but I very much appreciate that it keeps my phone from being soaked when it rains.
Also, I don’t receive marketing emails from them which I appreciate and makes me take a peek at their website more often than not.

The bags are overpriced for material and quality. I recently bought the bucket bag and noticed a small stain on it the day after. I went back to the store to ask what I can do and they said I could wash it but nothing else they can do to help. These bags are not worth the price tag! Super disappointing.

I previously bought a bag from them and liked it, so I decided to order another one with two straps. Unfortunately, my experience this time has been disappointing.

Now, with my latest online order, the package was marked as delivered, but when I got home, it was nowhere to be found. I reported this to Topologie, and again, it has been over 30 hours with no response. Meanwhile, I’ve been trying to start an investigation with the delivery service, DPD, but they told me that I cannot initiate it myself—Topologie has to reach out to them first. But of course, that’s not happening because they’re not checking or responding to emails.

The lack of customer service is frustrating. I hope they eventually respond and actually provide a solution, but at this point, I’m really disappointed.

UPDATE: I received a response asking if I was sure about the situation, but it did not include any further steps toward a solution.

UPDATE2: it has been a week since I've reached out, still no solution from Topologie.

On my side, I had a very positive experience with customer service following an issue with one of the article. They replied quickly and provided a positive solution. Wish more customers service were like this!

I purchased a leather iPhone strap from Topologie, expecting both durability and reliability. Unfortunately, the strap broke with minimal force when it was slightly pulled—far below what you'd expect from a product designed for everyday use.

Worse still, I reached out to their customer service over a month ago requesting a replacement, and I’ve received no response at all. Repeated follow-ups have been completely ignored.

Both the product quality and the customer support have been deeply disappointing. I cannot recommend Topologie based on my experience.

uh why does it take so long to ship out???

They received my return THREE WEEKS ago and still haven’t processed my refund. They confirmed they got the item which was returned the day after delivery. I have emailed them multiple times with no response. How can I file a complaint for a refund?

Worst experience. It's been 2-3 weeks since I ordered two types of iPhone cases, and I still haven't received them, so when I contacted customer service, they told me that they would resend them, but since one type was out of stock, they could only send the other one. After that, as we continued to communicate, we were told that the other type was out of stock as well! The didn’t keep item for me. It's been a month and a half since I first placed my order, and I only received a refund. The customer service response is slow each time, and I would like to get my time and effort back. I should have read the reviews first and ordered from a different site from the beginning!!!

I regret not checking other reviews before placing my order. The order was not delivered, and I haven't received a refund. They are unresponsive. I hope to eventually receive the refund. Waste of time and money

Great product but extremely poor service, avoid.

received my items as ordered, so can confirm that the product is legitimate, but have been trying to process a return for over a week and it is nearly impossible to get any reply from customer service and when you do they want strange details like pictures of the items, etc.

i supplied all of this and have followed up 3 times now but nobody answers. i just want to return this item and get a refund.

not worth the trouble. i'm going back to buying things IRL in stores, it's not worth the trouble dealing with this so often.

I have ordered 2 items nearly 2 months ago. They were undelivered twice and then sent back, then my order was lost and sold out, they asked me to choose another one which I did. They said they will inform me when they ship it, it has been over 2 weeks ago and there are no emails from them and no response to my emails, instagram comments etc. I am really worried they are a scam.

I ordered a few straps to the UK over 10 working days ago and haven’t received them yet. DPD Belgium seems to have sent it back to Topologie and I can’t seem to get a hold of them for love nor money.
I have contacted them several times via email , Facebook etc and no response.
I’m hoping this is not a scamy website and I get my refund eventually.

Ordered a rolltop backpack. Arrived really fast and looks amazing as it does on the pictures.