Top Gear Mobility Reviews 

4,239
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliability. Customers frequently highlight the professional, friendly staff who deliver exceptional assistance, ensuring seamless airport handovers and prompt transfers without any unnecessary waiting or stress. Travelers enthusiastically appreciate the incredible value of competitive prices that include comprehensive insurance coverage, additional drivers, and completely transparent terms without any hidden fees. Some reviewers were not happy with minor vehicle model discrepancies upon delivery, unexpected fuel policy charges, and occasional fleet quality inconsistencies. A few people also mentioned experiencing less satisfactory service moments when vehicle standards or rental conditions did not fully meet expectations.

What people talk about most

Service

Consumers find service to be positive, highlighting quick, friendly, and efficient experiences with seamless... See more

Staff

People report positive experiences with staff, highlighting exceptional, quick, and friendly service from all... See more

Price

Users describe positive interactions with price, noting competitive rates that include full coverage and... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are practically... See more

Quality

Customers had positive experiences with quality, expressing delight as reviewers frequently shared that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with TopGear Mobility in Alicante was simply outstanding— honestly, the best we’ve had with any car rental company. What sets them apart? No deposit, no credit card required—you just pa... See more

Company replied

Rated 5 out of 5 stars

The car arrived quickly, as ordered online. The service was friendly and spoke excellent English and Spanish. After the rental period, I returned the keys and the car, and the matter was resolved with... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish, very smooth, good price with everything included. They don't try to fleece you with large deposits, excess, damage etc like most other companies. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Easy online booking system. Good selection of vehicles to choose from at reasonable prices. Excellent customer service team.Direct telephone service for pickup / drop off times. We would highly recom... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Car rentals and parking services at Alicante and Palma airport. Our goal is to provide a high quality customer service, with a Meet & Greet service at Alicante airport arrivals terminal and fast shuttle service at Mallorca airport. We always do our best to improve your experience and to make our customer service unbeatable. We make everything easy upon arrival. We also offer other services and extras to complete your car rental booking. You have the same-same fuel option, so just return your vehicle with the same level it was collected. Then we offer unlimited kilometers in all rentals and the possibility to add child seats (subject to availability and with an extra cost). Alquiler de coches y parking en los aeropuertos de Alicante y Mallorca. Servicio cercano y de calidad por y para los clientes. Entregamos los coches en la terminal de llegadas del aeropuerto de Alicante y contamos con un rápido servicio de shuttle en el aeropuerto de Mallorca. Siempre damos lo mejor de nosotros para que nuestro servicio de atención al cliente sea impecable, y lo hacemos todo fácil hasta la recogida del coche. También ofrecemos una serie de extras para completar el alquiler, cobertura completa en todos los alquileres y kilometraje ilimitado.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,239)

291 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great car for great price with a very…

Great car for great price with a very friendly service

30 April 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your kind words. We’re really happy you enjoyed both the vehicle and the service. Hope to see you again soon.

Rated 5 out of 5 stars

Efficient and competitive car hire

Clear communication, easy to book which included comprehensive insurance. On line check in and efficient transfer all at a very competitive price.

1 May 2026
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Reply from Top Gear Mobility

Thank you for sharing your experience. We’re delighted everything felt straightforward and well organised, from booking to transfer. It’s great to know that everything met your expectations. We hope to welcome you again soon.

Rated 5 out of 5 stars

Good car, excellent service

We had an almost new Nissan Qashqai (only 3500km) for five days. Good car with all extras, fast transfer to company and back to airport (<10 min), professional hand-over and return.
Good experience.

29 April 2026
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Reply from Top Gear Mobility

Thank you for your feedback. We’re pleased you enjoyed the vehicle and found everything quick and well organised. Great to hear the whole process worked smoothly for you. We hope to see you again soon.

Rated 5 out of 5 stars
Top Gear Mobility logo

Reply from Top Gear Mobility

Hello Adrienn. Thank you for your feedback. We’re glad everything was quick, precise and convenient. Hope to welcome you again soon.

Rated 5 out of 5 stars

Highly recommend!

TopGear was great! Cheap, easy to work with, no fuss when returning the car, and they even helped me get back an item I had left in the car. Very helpful and kind staff, and very good prices!

1 May 2026
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Reply from Top Gear Mobility

Thank you for your kind words. We’re delighted everything was smooth and that our team could help recover your item. It’s great to know the service and value stood out. We hope to see you again soon.

Rated 5 out of 5 stars

100% recommend

100% recommend!

Great company, everything was so quick and easy, no waiting in lines or anything.

I wanted a good car with full coverage and TopGear offers that for reasonable prices. Great and convenient service, I would definitely choose TopGear again!

1 May 2026
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Reply from Top Gear Mobility

Thank you for your review. We’re delighted everything felt smooth and efficient. It’s great to know the coverage, vehicle quality and value met your expectations. We look forward to welcoming you again.

Rated 5 out of 5 stars

Great service

Great service, new car.

30 April 2026
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Reply from Top Gear Mobility

Dear Leo. Thank you for the feedback.

Rated 5 out of 5 stars

The staff are exceptional

The staff are exceptional, a smile and welcome. The car was supurb, it was a Nissan e-tron. Absotulty tremendose on fuel saving and very drivable. When getting back to the airport the staff member was there in minutes and thanked us for choosing the company.

30 April 2026
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Reply from Top Gear Mobility

Thank you for your lovely feedback. We’re delighted our team made you feel welcome and that you enjoyed the vehicle and its efficiency. Great to hear everything was quick and smooth on your return as well. We hope to see you again soon.

Rated 5 out of 5 stars

Was great experience .

Was great experience and service.Everyone was very helpful and quick. Car was new.

29 April 2026
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Reply from Top Gear Mobility

Thank you for your feedback. We’re glad everything was smooth and that our team could assist you quickly. Great to hear you enjoyed the vehicle. We hope to see you again soon.

Rated 5 out of 5 stars

The best car rental company

Everything was perfect ! The service , the price, the staff and the car…
The best car rental company!
I recommend this agency

29 April 2026
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Reply from Top Gear Mobility

Thank you for your feedback. We’re delighted you enjoyed the service, vehicle and value. We really appreciate your recommendation and hope to welcome you again soon.

Rated 4 out of 5 stars

Well done at the moment of take the car…

Well done at the moment of take the car , and reserve but the moment to return the car less information and no receip for return it.

28 April 2026
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Reply from Top Gear Mobility

Thank you for your feedback. We’re glad everything went smoothly at pickup and booking. At return, our process is designed to be simple and quick. Since all vehicles are covered by full insurance, we usually only reach out if any issue is detected. No news generally means everything was in perfect order. We appreciate your trust and hope to see you again.

Rated 5 out of 5 stars

Spot on every time! Wouldn’t go elsewhere!

Always use Top Gear Mobility for hire cars in Alicante! They make the process of pick up and drop off extremely easy, no catching shuttles or long waits- the car comes to you! Great clean safe cars, never any issues and really friendly staff. Great pricing too! Would highly recommend and wouldn’t go anywhere else!

29 June 2025
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Reply from Top Gear Mobility

Thank you for your great feedback. We’re really pleased you find the whole process smooth and convenient, and that the vehicles and team continue to meet your expectations. We appreciate your continued trust and recommendation.

Rated 5 out of 5 stars

We were (fully) satisfied

We were (fully) satisfied, good handover of the car; nice and fabulous car. BUT … when returning the car, the lady behind the counter told me, she will come once the car is empty, After all our stuff was out, she didn‘t came. My son went in and asked if she can come - the answer was „you don‘t have to tell me what to do“. Luckily another nice and friendly Lady came out to finish the handover.
Nevertheless 5 stars and 0 for the Lady behind the counter
Will rent again

2 April 2026
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Reply from Top Gear Mobility

Thank you for your detailed feedback. We’re glad the vehicle and pickup met your expectations. We’re very sorry for the issue during return and appreciate you bringing it to our attention. We’ll address this to ensure a consistently positive experience. Thank you for choosing us, and we look forward to seeing you again.

Rated 3 out of 5 stars

We were always very satisfied but

We were always very satisfied. However, we had 2 consecutive less good experiences. The new cars they have in their fleet are not up to their usual standard and quality. Please go back to your previous used brands!

31 March 2026
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Reply from Top Gear Mobility

Thank you for your continued support and honest feedback. We’re sorry to hear about your recent experiences and truly appreciate you pointing this out. Your comments will help us improve moving forward.

Rated 5 out of 5 stars

So easy to book

So easy to book. Colle tonight and Retufn super easy and fast. Staff are super friendly and helpful. Collection and drop off is at Starbucks on the top level of Alicante Airport. Staff are immediately recognisable in their orange tops. Very reasonable pricing and good selection of vehicles, in great condition, including 9 heaters which is the one we opted for.

31 March 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you for your feedback. We’re glad the whole process was smooth and convenient, and that our team made things easy from start to finish. We appreciate your comments on the vehicles and overall experience. Thank you for choosing us, and we look forward to seeing you again.

Rated 5 out of 5 stars

Everything work out great.

Everything work out great.

31 March 2026
Top Gear Mobility logo

Reply from Top Gear Mobility

Thank you very much for your kind review. We are glad you enjoyed our services and we hope to welcome you again very soon. Kind regards!

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