Have had cataract surgery in both eyes conducted by Miss Mall( Ophthalmic Surgeon).Performed successfully a year ago. Very professional and caring. Has seen me since for check up etc. most recent bei... See more
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Doc Sujit Agarwal Has been an absolute pleasure to deal with. He recently completed my 2nd hip replacement and with in weeks. My partner has gone through a full knee replacement. Both recov... See more
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DR Nastro - cannot thank him enough for his care of my father . We need more dedicated DRs in the UK like him who explain everything and go way above and beyond their job title especially when the NHS... See more
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When I try to call doctors secretary direct I can never get anything booked or confirmed, so when using this great company they always manage to help us with getting appointments booked asap. Very h... See more
Company details
About Top Doctors
Written by the company
Top Doctors: Leading the digital healthcare revolution.
Top Doctors is an online platform for accessing the best private doctors for each medical specialty. We provide up-to-date detailed information on our doctors, and easy, free of charge booking service.
More than 275,000,000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.
Contact info
Calle Muntaner, 239, 08021, Barcelona, Spain
- info@topdoctors.es
- topdoctors.es
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Top Doctors
Dear Mark,
Thank you for your feedback!😊 We’re delighted to hear that Misbah Shahzeb was very helpful in assisting you. We will be sure to pass along your kind words to her.
If you need any further assistance, please don’t hesitate to contact us. We’re here to help!
Best regards,
The Top Doctors Team
Reply to Topdoctors
Once again Topdoctors (TD) have failed to answer my very simple questions. What are their doctor accreditation criteria? What do they do with public complaints? What is the overall % of doctors rated 5/4/3/2/1 star? 100/0/0/0/0??
TD claimed that 9 of my comments were ‘defamatory’ (basically the whole review). It can’t be defamatory if it’s true, so Trustpilot to their credit re-instated it fully, in the public interest. That’s the difference. Trustpilot are a reviews website which balances its responsibilities to both businesses and customers. TD try to combine the role of doctors’ club and review website, which is an obvious conflict of interest, so their reviews are worthless.
I removed my GP review from TD because they denied my right of reply to the doctor’s misleading comments. When I tried to submit a replacement review, TD denied me this too. They will do everything to preserve doctors’ 5 star ratings. On Trustpilot I can correct TD’s waffle by adding to my review. Trustpilot has credibility, TD doesn’t.
Patients can book appointments either through TD or independently. If you book through TD, I believe that you automatically get a code or link which you can use to submit a review after the consultation. If you book independently and then decide to submit a review, you need to ask TD for the code or link and if it’s a critical review, the GP can sit on it and hope you forget. It’s likely that most reviews on TD are submitted by the small number of patients (say 10% at a guess) who booked through TD.
Here’s the thing. The doctors know who their TD patients are, so they can play the system by pulling out all the stops and turning on the charm in the hope of a great review. Independent patients, who form the great majority, will get a second class service.
Take the doctor who I booked to see independently. She has perfect 5 star reviews from all her TD patients, but regularly gets poor reviews on Google and Trustpilot. Here are a few comments from recent weeks (none of them mine):
“This is a review reflecting the poor service received from one specific doctor …. I’ve had a fab service by other doctors at this clinic…. My son was 14 at the time, in serious discomfort and she was extremely cold, inconsiderate and discourteous.”
“When I was called in she did not introduce herself, very stand offish and appeared not interested and wanting to hurry up … It has put me off coming back if you are treated like this.”
“The GP Dr …. just didn’t seem interested in the end my wife had to Google symptoms in front of the GP and then the GP agreed.”
“I was not happy at all of (Dr) ….’s services and atitudine (sic)! I would not recommend her!”
I recognise the doctor described above, on Trustpilot and Google, not the one in TD reviews or promotional videos. These are recurring failures of basic attitude, not isolated slips, which I first drew to their attention over a year ago. She is one of only two GPs in her practice who are listed on TD, but she is dragging the practice ratings down. I’m sure that this is not an isolated example.
Of course many GPs understand that if you look after ALL your patients, the reviews will look after themselves. If you want excellence in primary care, don’t bother with TD, look for those who are recognised by the Royal College, either by a Fellowship (FRCGP) or the Quality Practice Award (QPA).
5 April 2025
Reply from Top Doctors
Dear Mike,
Thank you for your continued engagement.
We have responded to all your concerns in good faith, from your very first email dated 18th June 2024. We have clearly outlined and clarified our accreditation process and review policy, and we have acted completely in accordance with all legal and procedural standards..
As we have addressed every point raised thoroughly and transparently, I regret to say at this point we simply cannot assist further and consider this matter closed.
Top Doctors Team
Perfect service
Everything went well, very good customer care and service.
8 April 2025
Unprompted review
Reply from Top Doctors
Thank you very much for your kind feedback. We are pleased to hear that everything went well and that you received excellent customer care and service. We strive to provide the highest level of support to all our patients.
If you require any further assistance in the future, please do not hesitate to contact us. We are here to help.
Best regards,
The Top Doctors Team
Dr Mackay and support staff: Liana did a great job helping me get…
Liana did a great job helping me get situated and signed up with the app. Dr MacKay was awesome...great listener, knowledgeable, competent, reassuring, and superb "bed side manner. I feel very confident in her diagnosis, advice and recommendations!
7 April 2025
Unprompted review
Reply from Top Doctors
Thank you for sharing your wonderful experience with us. We are thrilled to hear that Liana was able to assist you effectively in getting set up with the app, and that doctor provided you with excellent care. It’s great to know that you felt listened to, reassured, and confident in the diagnosis and advice provided.
We will be sure to pass along your kind words to both Liana and the doctor. If you need any further assistance or have any questions, please don’t hesitate to contact us.
Best regards,
The Top Doctors Team
Well informed doctor choice decision
Top Doctors is really useful to view and select appropriate professional based on your needs. I have selected two doctors now and I found my search easy, with plenty of information to make my decision and the doctors ratings and reviews, as well as videos and information, are key for my decision making! What was really great was the support when I wanted to make a booking with the doctor. I didn't hear after my request, but the top doctor support, specifically Nancy, was great in following up and ensuring I get contacted by the doctor's assistant to secure a slot.
8 April 2025
Unprompted review
Reply from Top Doctors
Thank you so much for your detailed feedback! 😊 We are delighted to hear that you found Top Doctors useful for selecting the right professional based on your needs. It’s great to know that the wealth of information, ratings, reviews, and videos helped you make an informed decision.
We’re also glad to hear that Nancy provided excellent support in following up with your booking. We pride ourselves on ensuring that every patient has the support they need to secure an appointment with the right specialist.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Top Doctors Team
I had the opportunity to be advice for…
I had the opportunity to be advice for Misbah, she help me to connect with the doctor and make sure I received the best service.
Strongly recommend using top doctors to book your appointments
4 April 2025
Unprompted review
Reply from Top Doctors
Dear Mr David,
Thank you so much for sharing your experience! 😊 We are thrilled to hear that Misbah was able to assist you in connecting with the doctor and ensuring you received the best possible service.
Your recommendation means a lot to us, and we’re glad to have been able to help. If you need any further assistance or have any questions, please don’t hesitate to contact us.
Best regards,
The Top Doctors Team
I am a user of Top Doctors in the EU
I am a user of Top Doctors in the EU. This will be my third time I have contacted your services in the last 5 years. The countries I have used are Spain, Italy, Ireland, England and Scotland.
My experience with England and Scotland were fabulous because of Nancy Casaretto. She worked after hours to help me. She made sure that our time differences were not an issue and went to quite a lot of extra steps to try and secure the type of doctor I needed, she also contacted the doctors' offices to ensure that I was getting the type of services needed.
You need more people like her in your system.
My other experiences with your company have been successful only when I hired a translator to assist me with your services, that did end successfully. Please take that into consideration with countries do not all speak the same leagues
24 February 2025
Unprompted review
Reply from Top Doctors
Dear Dena,
Thank you for sharing your detailed feedback with us. We are thrilled to hear that your experiences in England and Scotland were exceptional, thanks to Nancy's dedication and hard work. Nancy’s commitment to going above and beyond, working after hours and ensuring that the time differences didn’t cause any issues, is truly commendable. We will be sure to pass on your kind words to her, as she will be delighted to know her efforts made such a positive impact.
We also greatly appreciate your comments about the language barriers you’ve encountered and the need for translation support in certain countries. We recognise the importance of clear communication and will take your feedback into consideration as we continue to improve our services and accessibility for all our users.
If you ever need further assistance in the future, please don’t hesitate to reach out. We are here to help and ensure that you receive the best care possible.
Best regards,
The Top Doctors Team
Excellent customer relations and…
Excellent customer relations and follow-up from Topdoctors UK, in particular Zofia, and on more than one occasion. Thank you!
31 March 2025
Unprompted review
Reply from Top Doctors
Thank you so much for your kind feedback! 😊 We are delighted to hear that you had a positive experience with Top Doctors UK, especially with Zofia. It’s wonderful to know that her excellent customer relations and follow-up made a difference.
We will be sure to pass along your appreciation to her. If you need any further assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Top Doctors Team
Was able to select Medical Specialist by Location
Was able to select Medical Specialist by location. Professional details of Specialist were easily obtainable
Contact with Specialist was rapid
27 March 2025
Unprompted review
Reply from Top Doctors
Dear Mr Colin,
Thank you for your feedback. We are pleased to hear that you found it easy to select a medical specialist based on location and that the professional details of the specialist were easily accessible. It’s great to know that your contact with the specialist was also prompt.
We are committed to providing a seamless and efficient experience for all our patients. If you need any further assistance, please do not hesitate to contact us.
Best regards,
The Top Doctors Team
Received very quick response to my…
Received very quick response to my enquiry by Nancy. Everyone I was in contact with was very polite and I got help making an appointment. Thank you.
21 March 2025
Unprompted review
Reply from Top Doctors
Dear Agata,
Thank you for sharing your positive experience. We are pleased to hear that Nancy provided you with a quick and helpful response, and that all interactions were conducted in a polite and professional manner. We strive to ensure that our patients receive efficient and courteous service at every step.
Should you require any further assistance, please do not hesitate to contact us. We are here to help.
Best regards,
The Top Doctors Team
Dr Nigham consultation and treatment same day.
My 90yr old mother has been having nosebleeds since Feb, nhs referral earliest appt by phone only 20th June 25 so decided to go private and so glad we did.
I cannot speak highly enough of Dr Nigham and Gill the nurse who were very helpful and even though my mom has mobility issues they did not rush her at all, giving her the respect a 90yr old lady deserves.
Dr Nigham did a naso endoscopy and found a big clot and a granuloma that was causing the bleeding. He sprayed anaesthetic spray giving it time to work. Dr Nigham then caughterised the area.
What a lovely doctor, his manner is impeccable, the clinic itself clean and Gill helped me with mom back into her wheelchair. All in all a very good experience, I would not hesitate to recommend Dr Nigham. Thankyou.
My only negative comment was no disabled entrance, but I was assured a ramp is on order.
21 March 2025
Unprompted review
Reply from Top Doctors
Dear Gaynor,
Thank you for sharing such a detailed and kind review. We are delighted to hear that you and your mother had a positive experience with Dr Nigham and Gill. It’s wonderful to know that they provided respectful and attentive care, especially given your mother's mobility issues. We take great pride in our professionals' dedication to ensuring every patient receives the time and attention they deserve.
We are also pleased to hear that Dr Nigham’s expertise, as well as the cleanliness and comfort of the clinic, contributed to a good experience. Your feedback is invaluable, and we will certainly pass along your kind words to both Dr Nigham and Gill.
Thank you once again for your feedback and for recommending Dr Nigham. Should you require any further assistance in the future, please do not hesitate to contact us.
Best regards,
The Top Doctors Team
Very helpful lady Nancy
I must give special thanks to Nancy at Top Doctors for her support, advice and help after booking an appointment. Nancy’s customer service is exemplary. She is a credit to Top Doctors. It’s because of Nancy I recommend them so highly then you know you’re not on your own if you have a problem or need to ask for more information.
13 March 2025
Unprompted review
Reply from Top Doctors
Dear Miss Jones,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Nancy provided you with such excellent support, advice, and assistance after booking your appointment.
Customer care is a top priority for us, and we truly appreciate your recognition of Nancy’s dedication and professionalism. We will be sure to pass along your appreciation to her, as she will be pleased to know that her efforts made such a positive impact.
If you ever require further assistance, please do not hesitate to reach out. We are always here to help.
Best regards,
The Top Doctors Team
Top Doctors staff were very helpful…
Top Doctors staff were very helpful when I could not contact the consultant. Efficient and polite. Zofia and Nancy deserve a special mention.
13 March 2025
Unprompted review
Reply from Top Doctors
Dear Susie,
Thank you for your kind words and for sharing your experience. We are delighted to hear that our team was able to assist you efficiently and politely when you had difficulty contacting the consultant.
A special thank you for recognising Zofia and Nancy’s efforts—we will be sure to pass along your appreciation to them. Providing excellent support to our patients is our priority, and your feedback motivates us to continue delivering the best service possible.
If you ever need further assistance, please do not hesitate to reach out. We are always here to help.
Best regards,
The Top Doctors Team
Angelica è stata super efficiente e empatica
Angelica è stata molto gentile, professionale, empatica. Ha gestito la mia richiesta velocemente e con efficienza mostrandosi comprensiva con simpatia.
10 March 2025
Unprompted review
Reply from Top Doctors
Ciao Flaminia, grazie mille per la tua valutazione!
Siamo felici che la tua esperienza con la nostra piattaforma sia stata così positiva.
Speriamo che continuerai a fidarti di noi in futuro.
Cordiali saluti,
Top Doctors Italia
Making an appointment
Easy enough to make an appointment on the website when I couldn’t get through on the phone.
7 March 2025
Unprompted review
Reply from Top Doctors
Thank you for sharing your feedback!😊 We’re glad to hear that you found it easy to make an appointment through our website, especially when you couldn’t get through on the phone. We strive to provide convenient and efficient options for our users.
If you need any further assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
The Top Doctors Team
Perfect website and easy to get…
Perfect website and easy to get appointment.
1 March 2025
Unprompted review
Reply from Top Doctors
Thank you so much for your kind words! 😊 We’re thrilled to hear that you found our website perfect and the appointment booking process easy. We work hard to make the experience as simple and efficient as possible.
If you need any further assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
The Top Doctors Team
Very unstable website and difficult to…
Very unstable website and difficult to register. No confirmation text sent. Four attempts to book an appointment and a Spanish language trustpilot interface!
24 February 2025
Unprompted review
Dr. Mayur Kumar - gastroenterologist
I went to see Dr. Mayur Kumar.
I found him patient and understanding. I felt he really took the time to listen to my problems. His advice was easy to follow and I felt reassured.
15 February 2025
Unprompted review
Reply from Top Doctors
Thank you for sharing your experience with us. We are delighted to hear that the doctor was patient and understanding, and that you felt reassured after your consultation. It is always our goal to ensure that our patients feel heard and well-cared for.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help.
Best regards,
The Top Doctors Team
The first time I have used Top Doctors
The first time I have used Top Doctors. So far, the bio of the Consultant I wish to see is positive and the booking process is easy to follow.
15 February 2025
Unprompted review
Reply from Top Doctors
Thank you for sharing your experience with us!😊 We’re delighted to hear that your first experience with Top Doctors has been positive and that you found the consultant’s bio informative and the booking process easy to follow.
If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Top Doctors Team
We went to visit Ms H M Harvey MRCPod…
We went to visit Ms H M Harvey MRCPod BSc(Hons) in Physio Excellence in Lacock Wiltshire, for a condition that my daughter had and which required the help from a Podiatrist. Ms Harvey was extremely gentle with the sore toe, explained in great details what caused the condition and also how to treat it. In all my interactions with medial practitioners this is one of the best. The service was truly outstanding.
14 February 2025
Unprompted review
Reply from Top Doctors
Thank you for taking the time to share your experience. We are delighted to hear that your visit was so positive and that the specialist provided such thorough and gentle care for your daughter’s condition.
It is always reassuring to know that our patients receive clear explanations and outstanding service from highly skilled professionals. We truly appreciate your kind words and will ensure your feedback is passed along.
If you ever require further assistance, please do not hesitate to reach out. Wishing your daughter a swift recovery.
Best regards,
The Top Doctors Team
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