TopCashback Australia Reviews 

314
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service an excellent and easy way to earn cashback, often describing it as seamless, trustworthy, and user-friendly. Many appreciate the significant savings and value for money, with some reporting hundreds of dollars received from everyday purchases, frequently recommending the platform for its top-notch experience. However, some customers also noted that funds can take a long time to become payable, with some experiencing payout periods of several months. A few other people also felt that they never received expected cashback or had issues with missing cashback that was not paid out.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently finding it easy to use and navigate,... See more

Payment

Consumers find payment to be ambiguous, with many reporting easy and fast payment transfers, especially for... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate and use, even... See more

Refund

Reviewers highlight ambiguous aspects of refund, with some customers reporting positive experiences, such as... See more

Value for money

Customers consistently note positive experiences with value for money, finding the platform easy to use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

This has been an easy way to get a little back from my usual spending - it's great that there's no restrictions on the amount you can withdraw once the cash has been verified. So far the experience ha... See more

Rated 5 out of 5 stars

Have enjoyed pretty seamless cashback experience with TopCashBack since joining. They appear to have some of the highest rates amongst their competitors, and so far I haven't had any issues with misse... See more

Rated 5 out of 5 stars

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(314)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I wanted to rate this a 1 star because…

I wanted to rate this a 1 star because in 2025 I cannot believe it takes THREE MONTHS for two organisations to validate a transaction between their e-commerce platforms. My mind drifts to the size of the float they have with this, the overnight market rates and other opportunities that platforms have with other people's money. But I gave it 4 stars because we eventually actually got our money, as I had written this off as a "war of attrition" scam - and we had given up! Kudos to the organisation for persevering, I suspect, with the glacial inertia of the Woolworths organisation and delivering us what you promised. I can't say I will ever be bothered again, but I did like the little surprise delivered to our inbox. Merry Xmas to you as well!

25 September 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. I got terminated without any reason. And the worst part is, I have referred all my housemate to sign up with this app. Three of us got deactivated. The allegation from TopCashback was all three of us same person when we tried to pay out our cashback. After having a lot of conversation with them finally they fixed my account but the cashback amount was gone. They stole the money.

10 January 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Riyad,

Thank you for sharing what happened, and I’m very sorry for the stress and frustration this situation has caused you and your housemates.
To clarify, our system may flag multiple accounts when they share the same household network, devices, or similar activity patterns. This does not mean we assume members are the same person, but it does trigger a review to ensure all accounts comply with our one-account-per-member policy. We apologise if this was not communicated clearly.

I’m glad to hear your account has been reinstated, but the missing cashback is understandably worrying. Cashback can only be awarded once the retailer confirms it as eligible. If a retailer later reports the transaction as invalid or duplicated, the cashback may be removed — but it should never “disappear” without explanation.
Please share your account email along with any related transaction details to contact@topcashback.com.au. We will re-check your account and provide a proper breakdown of what occurred and whether the cashback can be recovered.

We appreciate you raising this, and we want to resolve it properly for you.

Kind regards,
TopCashback Team

Rated 4 out of 5 stars

Easy

Easy. Couldn’t specify the amount I wanted to withdraw but oh well.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Genuine cashback with streamlined, easy process

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top CashBack and saving the returned money to contribute to buying schoolbooks and uniforms. Thoroughly recommend it.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Be cautious! They TERMINATE your account on their own!

After successfully purchasing a phone plan on this website for the first time and having nearly AUD 100 cashback pending, the company unreasonably closed my account! I consider this behavior fraudulent!

29 November 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Gv wr,

Thank you for your feedback. We’re sorry to hear about your experience. Accounts are only closed when activity appears to breach our terms, and our team normally reaches out for clarification before any final action is taken.

We would be happy to review this again for you. Please contact us at contact@topcashback.com.au so we can look into your account details and provide a clear explanation.

We are here to help.

Kind regards,
TopCashback Team.

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