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TopCashback Australia Reviews 

311
•
TrustScore 4.5 out of 5

4.4

Cashback Provider
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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as the best cashback site for getting money back from usual spending. Customers find the service easy to use, with a great website and web extension, and appreciate the seamless cashback experience. Many people highlight the value for money, noting that they have received significant cashback from everyday purchases, and praise the lack of withdrawal minimums. However, some customers experienced issues with the payout process, mentioning long payout periods or that funds took a while to become payable. A few other people also felt that some promised cashback was never paid out, or that missing cashback requests were not addressed. There were also concerns about the website requiring personal information for verification instead of proper two-factor authentication, and some users reported issues with account deactivation.

What people talk about most

User experience

Users describe positive interactions with user experience, consistently finding it easy to use and navigate,... See more

Payment

Consumers find payment to be ambiguous, with many reporting easy and fast payment transfers, especially for... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate and use, even... See more

Refund

Reviewers highlight ambiguous aspects of refund, with some customers reporting positive experiences, such as... See more

Value for money

Customers consistently note positive experiences with value for money, finding the platform easy to use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

This has been an easy way to get a little back from my usual spending - it's great that there's no restrictions on the amount you can withdraw once the cash has been verified. So far the experience ha... See more

Rated 5 out of 5 stars

Have enjoyed pretty seamless cashback experience with TopCashBack since joining. They appear to have some of the highest rates amongst their competitors, and so far I haven't had any issues with misse... See more

Rated 5 out of 5 stars

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more

Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

311 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(311)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The app is so Back in seamless silk

The app is so seamless, saving my plastic. On the go, on the chill, on the grill, getting our thrill on Blueberry Hill, kaching goes the till...Gettin paid gettin laid gets yo made for the grade Homey. 'Baby Got TopCashBACK'...

9 March 2026
Unprompted review
Rated 2 out of 5 stars

It took ages for the payment to become…

It took ages for the payment to become available.

4 March 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Mike Shams,
Thank you for your feedback. I’m sorry to hear that it took a long time for your payment to become available. We understand how frustrating delays can be when you’re expecting your cashback.

Cashback pay-outs typically take a minimum of around 12 weeks for confirmation and payment, and in some cases can take longer — particularly for subscriptions or travel bookings. We do our best to keep members updated throughout the process as the retailer validates the transaction. As soon as it is validated, you can cash out straight away without any delays.

We truly appreciate your patience and thank you for using TopCashback. If there’s anything further we can assist you with, please don’t hesitate to let us know.

Best Regards,
The TopCashback Team.

Rated 2 out of 5 stars

Get a big problem with payout…

Get a big problem with payout proceed,keeps showing my account got an error and cannot resolve it.

15 February 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Ming Xia,

Thank you for reaching out here.

If you’re receiving an error message, please kindly raise a support ticket directly from the affected account so our team can investigate the issue further and assist with resolving it as quickly as possible.

Once submitted, the relevant team will review the details and get back to you with guidance.

We look forward to helping you get this sorted.

Best Regards,
TopCashback Team.

Rated 2 out of 5 stars

Good Deals < Bad Customer Service

Top Cashback provides some good deals with certain retailers. However, they’re ultimately let down by poor customer service.

16 February 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi John Rose,

Thank you for your feedback — we really appreciate you taking the time to share it.

We’re pleased to hear that you’ve found value in some of the deals we offer, but we’re genuinely sorry to learn that your experience with our customer service hasn’t met expectations.

We understand how important timely and helpful support is, especially when it comes to cashback queries, and we’re continuously working to improve our response times and overall service experience.

If there’s a specific issue that remains unresolved, we’d be more than happy to look into it further and assist you directly if you contact us on contact@topcashback.com.au

Best Regards,
TopCashback Team.

Rated 5 out of 5 stars

Easy to use.

Once installed, it easy to use. I enjoy shopping via the app and the rebates keeps adding up.
I've just withdrawn some of the rebates. It works!

9 February 2026
Unprompted review

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