Tonic Vault Ltd Reviews 

1,239
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their effectiveness and taste. Many also highlight the great service received, often describing it as friendly, helpful, and efficient. The delivery service is frequently commended for its speed and discretion, with many appreciating quick arrivals. However, some customers also noted concerns regarding delivery times, with several experiencing delays or lack of updates. A few other people also felt that product quality was not always consistent, mentioning issues like poor taste, unexpected texture, or items not matching descriptions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality, effectiveness,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick, swift, and fast... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and fast service, with... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products and... See more

Order

Customers consistently note ambiguous experiences with order, with some reporting that delivery has been... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!

Rated 4 out of 5 stars

Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.

Rated 4 out of 5 stars

Great product quick delivery maybe a freebie next time like some roaches,rizzlas or a lighter would make a five stars experience


Company details

  1. Health and Beauty Shop
  2. Cannabis store
  3. Health Food Store
  4. Herb Shop
  5. Vitamin and Supplements Store
  6. Wellness Center

Written by the company

With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,239)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Amnesia haze I baught didn't taste…

Amnesia haze I baught didn't taste nothing like it the wedding cake tasted like soil tried

18 September 2024
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

First time placing an order with Tonic…

First time placing an order with Tonic Vault, at first due to reading some of the poor reviews I was a little apprehensive.
My order arrived in 3 days and the only slight issue was to do with the tracking number, I contacted the customer service and they very quickly addressed this matter.
The product was perfect, A+ on the trimming and with no added shake, and as a bonus, I received extra weight and a free pack of rolling papers!
The product was Biscotti, cured perfectly and combined with reward points and a discount code, it ended up being one of the cheapest and best quality product I have ordered!
I will be using again and I highly recommend their service and products.

13 September 2024
Unprompted review
Rated 3 out of 5 stars

Thought I would try this company again…

Thought I would try this company again after a long time not buying off here. Turns out they are still awful In not replying to emails, states on the website if ordered before 2pm will be despatched same day..well that has not happened, really frustrating that I am getting no response!
Sort it out

13 September 2024
Unprompted review
Rated 5 out of 5 stars

The flower from here is always always…

The flower from here is always always spot on ! I’ve tried a few, my favourite is gorilla glue but the og star dawg was a really nice flower to. I made the mistake of going for the biscotti, it just wasn’t nice at all to be honest but that’s just my preference. The jungle cake and moon rocks are quality too. Out of numerous orders I’ve only disliked one strain so not holding against the company. Delivery is fast and well packaged. 5* company !!

27 August 2024
Rated 5 out of 5 stars

Tonic volt greatly appreciated

The tonic volt sent all the items on time in good packaging the cbd I have tried has been a great help I also received a gift which was brilliant and I'll have to try again I was emailed and updated with tracking detail when the package was at the next stage brilliant service brilliant products really happy I found tonic vault

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Made a second order for 2 packs of…

Made a second order for 2 packs of flower , came quickly but only had 1 pack inside.
Emailed them a total of 4 times .
Says on there website emails usually answered within 1hour ! Took a while in my case.
At last all sorted. They sent the remainder out + a couple of freebies .
Thanks

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Delivered the next working day

Delivered the next working day. Very satisfied with the quality much better than other online retailers, was my first order but I'll be ordering again. Free pack of papers and free sample included. I highly recommend this company.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

What a find!

What a find. Top grade quality on all the flowers. Delivery was fast. Prices way better than other established competitors in the UK. I’m going to be trying more 100%.

13 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look