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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as amazing, beautiful, and even better in person. Many consumers highlight the ease and speed of the ordering process, and the customer service is frequently commended for being exceptional, helpful, and prompt in addressing inquiries. People are very satisfied with their purchases and often express intentions to reorder. However, some customers also noted issues with the delivery service. A few people experienced longer than expected shipping times, with some orders taking several weeks or even months to arrive. There were also occasional reports of items arriving damaged, with incorrect specifications, or missing custom engravings.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful... See more

Quality

People report positive experiences with quality. Many customers praise the exceptional quality of the... See more

Order

Users describe positive interactions with order. Many customers express high satisfaction, stating they will... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent and exceptional support.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Some customers experienced fast shipping and... See more

Based on these reviews

Rated 5 out of 5 stars

The best product ever omgnesss they got me shining bright like a diamond 💎💎.. Customer service is exceptional thank you Alex and ur team.. they make you feel like family.. response time to any ques... See more

Rated 5 out of 5 stars

Perfect service! Initially, I forgot to enter my address, causing a delivery failure. They helped me throughout the process, contacting the post office, and finally, three days later, I received my or... See more

Company replied

Rated 5 out of 5 stars

This company has an amazing product! They customized me a beautiful pendant for a great price and means a lot to me! Will be ordering more pieces and recommending them to whoever is interested in gett... See more

Company replied

Rated 5 out of 5 stars

Ordering from tongshop was easy and fast! I went with a customized photo pendant and it came out perfectly with the engraving on the back! The customer service was very helpful and prompt with any que... See more

Company replied

Rated 5 out of 5 stars

This is a great experience due to the communication with the seller and the product feels amazing and looks way better in person. I really lo be my chain and pendant it is so beautiful. I would defi... See more

Company replied

Rated 5 out of 5 stars

🌟EDIT REVIEW🌟 I'M EDITING MY 1 STAR REVIEW TO NOW A 5 STAR. Was able to get a hold of customer support and they quickly made it right with a new pendant and now waiting to ship. Again, quality is g... See more

Company replied

Rated 5 out of 5 stars

Expectational work, the piece is a timeless classic. Tong was able to bring my vision to life effortlessly thank you I would definitely recommend to my friends and family and Celebrity clients!! Y... See more

Company replied

Rated 5 out of 5 stars

Big shout outs to TongShop for holding it down. I’m glad I was able to make my wife smile with her custom piece I ordered for her. She absolutely loves it. Thank you again, and I definitely will be... See more

Company replied

Rated 5 out of 5 stars

All my stuff came in a timely manner, and they were very quick to respond on WhatsApp great customer service and great quality. Jewelry will definitely be buying again.

Company replied

Rated 5 out of 5 stars

I originally ordered a necklace, and unfortunately it was damaged during shipping. Tong immediately responded to my message and took care of the issue right away. Since the original necklace was no l... See more

Rated 5 out of 5 stars

Great communication..anything I had to asked and answered quickly. Everything looks great and happy that it came in before Christmas. I should’ve order a smaller pendant but it’s perfect.

Rated 1 out of 5 stars

I made that order on April 17 and on your page it says that it arrives between five to seven days and sent the order on May 6 that was already delayed and we are already almost at 24 and I still don’t... See more

Company replied

Rated 5 out of 5 stars

Great dude don’t even know him but he was very helpful I had issue with not putting my apartment number I hit him up he answered me quick fixed it with no problem showed me how it looks I’ll post a p... See more

Company replied

Rated 5 out of 5 stars

I'M EDITING MY 1 STAR REVIEW TO NOW A 5 STAR. Was able to get a hold of customer support and they quickly made it right with a new pendant and now waiting to ship. Again, quality is great and I was... See more

Company replied

Rated 5 out of 5 stars

Perfect pendant, great shopping experience. This is my second time getting jewelry from this company. I can't wait to share my purchase. I love it. I've worn it for over a month and it hasn't turned g... See more

Company replied

Rated 5 out of 5 stars

It was amazing! Although it took over 10 days to arrive, I received it. It was worth the wait. Everything was worth it. I will continue to do business with this company. 10/10 recommended :)

Company replied

Rated 5 out of 5 stars

The quality of the pictures is great! The packaging is classy and the customer service was excellent. I will be ordering more items very soon

Rated 5 out of 5 stars

Love my jewelry came out better than I expected. Great customer service will be buying from them again.

Company replied

Rated 5 out of 5 stars

10 out of 10. It's beautiful. I got it for my husband and he literally cried when he saw it. You guys did so good, thank you. Now I'm ordering something for me😜❤️

Rated 5 out of 5 stars

Love my custom charmed! Soo elegant and a beautiful memory of my late mother. Thank you soo much!

Rated 5 out of 5 stars

The customer service is good, they reply back with the correct information,and the product is good quality, I’ll buy again

Company replied

Rated 5 out of 5 stars

I am very happy with my purchase very happy Thank you guys so much I'm ready to order something else

Company replied

Rated 5 out of 5 stars

The shipping took longer than expected. But, the staff at Tongshop definitely made it worth the wait. Outstanding chains I received and they even threw in a few ropes to make up for the delay!... See more

Rated 5 out of 5 stars

If you are getting a custom piece don’t rush it, you Love it when you receive it !!! I Loved my custom made piece and it an eye grabber. It makes me happy

Company replied

Rated 5 out of 5 stars

I love both pieces and the way they hit in the sunlight is even better in real life. I’m definitely grabbin a few more pieces real soon

Company replied

Rated 5 out of 5 stars

It took a week to get it! There was also a free Cuban chain, making it a perfect investment.

Company replied

Rated 5 out of 5 stars

Best experience of the world 🌎, best quality and 100 percent secure love it

Company replied

Rated 5 out of 5 stars

Excellent all products arrived on time and were amazing

Company replied

Rated 5 out of 5 stars

Product is 100 fast delivery i recommend everyone to buy from thongshop

Company replied

Rated 5 out of 5 stars

Customer service was amazing and the finished product was great!! Will definitely order again.

Rated 5 out of 5 stars

Great communication with my order. Received an email with every detailed update before it was shipped to me. My first time purchasing but I already know I will be ordering again. Great deals as well.... See more

Rated 5 out of 5 stars

Looked great but it better in person

Company replied

Rated 5 out of 5 stars

Great customer service , upon receiving the product / product looked flawless and was exceptionally good — definitely recommends

Rated 5 out of 5 stars

Experience was ok the piece is absolutely amazing disregard my last review

Company replied

Rated 5 out of 5 stars

I had a very good experience working with TongShop. Communication was clear and professional throughout the process. They were very responsive and willing to make adjustments when needed. They correct... See more

Company replied

Rated 1 out of 5 stars

The pendents looked as if they were made from plastic. Was really disappointed with what came in, they were gifts for my cousins and I really don't like the way they came out.


Company details

  1. Jewelry Store

Written by the company

TONGSHOP is an online jewelry brand specializing in hip-hop-style jewelry, offering a wide range of high-quality pieces to those who seek individuality and style. Our collection includes bracelets, necklaces, rings, pendants, and custom-designed jewelry, with a particular focus on personalized pendants and bespoke creations. Crafted with premium materials such as moissanite and sterling silver, each piece is designed with exceptional craftsmanship, ensuring lasting brilliance and durability. Whether for everyday wear or making a bold statement, TONGSHOP is your go-to destination to showcase confidence and elevate your look in any setting!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

The best product ever omgnesss they got…

The best product ever omgnesss they got me shining bright like a diamond 💎💎.. Customer service is exceptional thank you Alex and ur team.. they make you feel like family.. response time to any questions you have they gotcha... I'm giving a honest review ppl.. please purchase ur jewelry from TONG JEWELER INSTAGRAM YOU WILL NOT BE DISAPPOINTED TRUST ME

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service even better product

I originally ordered a necklace, and unfortunately it was damaged during shipping. Tong immediately responded to my message and took care of the issue right away. Since the original necklace was no longer available, they sent me an even better, more luxurious replacement at no extra cost. I couldn’t be happier with the necklace or the quick, professional response to fix something that wasn’t even their fault. Excellent customer service and a great overall experience.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what I wanted!!

Ordering from tongshop was easy and fast! I went with a customized photo pendant and it came out perfectly with the engraving on the back! The customer service was very helpful and prompt with any questions I had! Will definitely buy from them again and recommend.

5 November 2025
TONGSHOP logo

Reply from TONGSHOP

Thank you so much for your wonderful feedback!
We’re truly happy to hear that your custom photo pendant turned out perfectly and that our customer service could support you along the way.
It means a lot to us that you would choose Tongshop again. We appreciate your trust and recommendation more than you know!
Wishing you all the best, and we look forward to creating something special for you again soon.

Rated 5 out of 5 stars

This is a great experience due to the product and how beautiful it looks and feels.

This is a great experience due to the communication with the seller and the product feels amazing and looks way better in person. I really lo be my chain and pendant it is so beautiful.
I would definitely recommend anyone to get themselves a pendant and chain or necklace here.

10 November 2025
TONGSHOP logo

Reply from TONGSHOP

Thank you so much for sharing your wonderful experience!
We’re truly happy to hear that you loved both the communication and the pendant itself — and that it looks even better in person.
Your kind words and recommendation mean a lot to us.
We’re grateful for your support, and we’d be honored to create something special for you again anytime.

Rated 5 out of 5 stars

Great Quality


I'M EDITING MY 1 STAR REVIEW TO NOW A 5 STAR. Was able to get a hold of customer support and they quickly made it right with a new pendant and now waiting to ship. Again, quality is great and I was very happy with the personal pendant and its quality. Thank you Tongshop for making it right.

7 November 2025
TONGSHOP logo

Reply from TONGSHOP

Thank you for your feedback. We have already contacted you on WhatsApp, and our communication went very smoothly.
We are now in the process of completing the new custom remake as we discussed.
Thank you again for your patience and for giving us the opportunity to make things right.

Rated 5 out of 5 stars

My mom is always with me

Looked great but it better in person

8 November 2025
TONGSHOP logo

Reply from TONGSHOP

Thank you so much for your heartfelt review.
We’re truly honored that our pendant can help keep such a special memory close to you.
We’re also glad to hear that it looks even better in person.
If you ever need anything, we are always here for you.

Rated 5 out of 5 stars

Edit...support has made it right!

🌟EDIT REVIEW🌟
I'M EDITING MY 1 STAR REVIEW TO NOW A 5 STAR. Was able to get a hold of customer support and they quickly made it right with a new pendant and now waiting to ship. Again, quality is great and was only missing my personal engraving on it so I was very happy with the personal pendant and it's quality. Thank you Tongshop for making it right.

4 November 2025
TONGSHOP logo

Reply from TONGSHOP

Thank you so much for updating your review!
We truly appreciate the opportunity to make things right, and we’re very glad that the new pendant and engraving met your expectations.
Your satisfaction means everything to us, and we’re grateful for your patience and trust throughout the process.
Thank you again for giving us the chance to improve — we’re always here if you need anything.

Rated 5 out of 5 stars

Excellent all products arrived on time…

Excellent all products arrived on time and were amazing

9 November 2025
TONGSHOP logo

Reply from TONGSHOP

Thank you so much for your great review!
We’re really happy to hear that everything arrived on time and that you loved the products.
Your support means a lot to us, and we look forward to serving you again anytime.

Rated 5 out of 5 stars

Amazing customized jewelry

This company has an amazing product! They customized me a beautiful pendant for a great price and means a lot to me! Will be ordering more pieces and recommending them to whoever is interested in getting a memorable piece of art. Great communication and customer service. Thank you!

3 November 2025
TONGSHOP logo

Reply from TONGSHOP

We are very sorry for the experience you had, and we truly appreciate you sharing this feedback with us.
If possible, we would like to offer you a free replacement necklace to make things right.
Please contact us so we can arrange the replacement for you as soon as possible.
Thank you for giving us the chance to improve, and we hope to make your next experience much better.

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